Remove Clienteling Remove Fulfillment Remove Payments
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Ecommerce in 2025: How Data Quality Powers Growth and Customer Satisfaction

Retail TouchPoints

Ecommerce businesses can better understand and serve their clientele when interactions are powered by clean customer data. When integrated with platforms like CRM, ERP and supply chain management systems, clean address data flows smoothly through all operations from payment processing to warehouse management and inventory tracking.

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The Digital Checkout: How Tech is Revolutionising Online Transactions

Retail Focus

Over the past decade, the payments environment has experienced significant upheaval, driven by swift technical improvements. Innovations such as contactless cards, mobile wallets, blockchain, and real-time payments are transforming transaction methods for consumers and companies.

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Canadian Home Furnishings Retailer Bouclair Deploys New POS Solution

Retail TouchPoints

Bouclair has rolled out a new POS platform in its 54 stores across Canada. The PredictSpring solution includes both stationary and mobile POS applications along with clienteling, omnichannel commerce and inventory management capabilities.

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Don’t Fall Victim to a Cyber Attack: A Shopper’s Guide to Cybersecurity

Retail TouchPoints

And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices. These links also can leave users susceptible to malware being downloaded on their devices.

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4 Key Point-of-Sale Trends for 2024

Retail TouchPoints

The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. These systems’ ubiquity makes them a strong platform for enhancing and personalizing customer interactions.

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How Social Commerce, Same-Day Delivery and Live Chat are Driving Sephora’s Omnichannel Evolution

Retail TouchPoints

The LVMH -owned retailer did have to play a bit of catch up, though, when it came to omnichannel fulfillment , fast-tracking the roll out of services like BOPIS and launching new innovations such as virtual beauty consultations. RTP: How is Sephora maintaining the quality of its customer experience on these third-party platforms?

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The Benefits of Having an Ecommerce Presence

Independent Retailer

For many retailers, this may come in the form of improving fulfillment centers to provide great convenience for consumers, investing in innovative technologies that focus on personalization, or changing the in-store experience that continues drawing customers back to the store. . with a clientele of more than 1,500 small businesses.