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How The Vitamin Shoppe’s POS Upgrade is Leveling Up its Omnichannel Experience

Retail TouchPoints

In addition to the table stakes fulfillment offerings — buy online/pick up in-store and buy online/ship from store — the Vitamin Shoppe has built an expansive ecosystem of “on-demand delivery” partners and has become known for its clienteling-based sales model, driven by its “health enthusiasts.”

Checkout 260
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Ecommerce in 2025: How Data Quality Powers Growth and Customer Satisfaction

Retail TouchPoints

Ecommerce businesses can better understand and serve their clientele when interactions are powered by clean customer data. Customer profiles that are correct, current and enhanced with demographic and geographic data allow organizations to personalize communications, optimize marketing efforts and uncover new customer prospects.

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Five tech-driven strategies for associate enablement: Coresight Research

Inside Retail

In addition to prioritising optimal store design and experiential events, any retailer worth their salt knows that a good customer experience is largely dependent on having great store associates in-store. One way retailers can bridge the gap in associates knowledge of shoppers needs is via clienteling tools.

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The Role of Flexible Payment Solutions in Enhancing Customer Experience

365 Retail

Businesses can broaden their clientele and show that they are committed to an all-encompassing and convenient shopping process by offering payment options that are flexible. This makes the brand more appealing and increases customer loyalty, especially from the youth side.

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Building Tomorrow’s Retail IT: Strategies for 2025 and Beyond

Retail TouchPoints

For some businesses, IT applications and technologies have been designed and developed to support specific areas within the business or with customer experience in mind, trying to ensure that retail, logistics and head office functions join up as best as they can.

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How B&H’s Focus on Serving Customers Led to an Unlikely Endeavor — Hosting a Free Expo

Retail TouchPoints

B&H’s Signature Focus on Customer Experience, Translated into an Expo Most trade shows are profit-making endeavors, so to understand the community-over-money mentality of Bild Expo, you have to understand a little bit about B&H.

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Unlock Business Growth by Encouraging Customers to Complain for Valuable Feedback

Small Biz Trends

Complaints as Improvement Tools: Viewing complaints as valuable insights allows businesses to identify areas for enhancement and fosters a proactive culture focused on customer experience. By viewing complaints as opportunities rather than setbacks, you foster a proactive culture that prioritizes customer experiences.