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Managing retail touchpoints for a positive customer experience

Retail Focus

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . In addition to perfecting each brand touchpoint’s management, it is the liaisons that matter the most in an omnichannel context.

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Enter Chat Commerce: Tips for Implementing the Newest Form of Consumer Engagement

Retail TouchPoints

We know one of the most critical ways brands connect with consumers is via social media. As one of the fastest-growing forms of communication (the average annual growth rate amongst consumers on social platforms is 7.2%), brands would be remiss to ignore this relatively low-lift form of engagement. In fact, there are now roughly 3.78

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Luxury Mattress Brand Hästens Plans to Open 20 Stores in U.S.

Retail TouchPoints

and offer an elevated in-store experience to consumers seeking to improve their sleep and, in turn, their quality of life.” We’re thrilled to bring the first Hästens store to Dallas, and we can’t wait to give our clientele the opportunity to experience the comfort and quality of this iconic brand for themselves.” The first U.S.

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The Future of Retail is Multilingual

Retail TouchPoints

This focus on CX isn’t just a passing trend but rather a fundamental shift in consumer behavior. A real-time translation technology will allow you to cater to a diverse, global clientele and drive sustained growth. Businesses embracing CX as a strategic imperative position themselves for long-term success.

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How RM Williams boosts efficiency with its unified commerce platform

Inside Retail

However, in an increasingly digital world, the brand recognised the need to evolve its retail experience to meet the demands of modern consumers. Having everything at your fingertips has not only enhanced the customer experience but also our team’s experience in-store,” said Marne Williamson, store manager at RM Williams. “If

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Business Growth through Digital Transformation: The Case of Premium and Luxury Brands

Retail Focus

Expert Manager at Univers Retail | Ephemeral Retailing Specialist | Published Author | Speaker In the dynamic and ever-evolving landscape of contemporary business, the concept of digital transformation has emerged as a pivotal force shaping industries and strategies at an unprecedented pace. Ghalia BOUSTANI.

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Managing retail touchpoints for a positive customer experience in an omnichannel context

365 Retail

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . In addition to perfecting each brand touchpoint’s management, it is the liaisons that matter the most in an omnichannel context.