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Data-Driven Sustainability: How Supply Chain Efficiency and Clienteling Drive More Sustainable Operations and Customer Choices

Retail TouchPoints

Consumers are becoming increasingly mindful about sustainability when it comes to shopping habits, and luxury retail is responding by investing in sustainable initiatives that will protect the environment while still allowing them to continue delivering luxurious items.

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David’s Bridal to Debut New Store Format Designed for One-on-One Customer Experiences

Retail TouchPoints

David’s Bridal will showcase personalized service and inclusivity with a new store format in approximately 30 locations, including 12 all-new shops, in 2023. The revamped stores will feature a new layout designed to support one-on-one customer experiences. West Chester Township, Ohio, Lexington, Ky. and Cool Springs, Tenn.

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Managing retail touchpoints for a positive customer experience

Retail Focus

Brands ensure a frictionless journey “from and to”, at any time, from any location and through any device or touchpoint. . Many brands have taken one step further to focus on clienteling services to offer personalized experiences. Retail formats in an omnichannel context ensure a seamless experience .

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Enter Chat Commerce: Tips for Implementing the Newest Form of Consumer Engagement

Retail TouchPoints

We know one of the most critical ways brands connect with consumers is via social media. As one of the fastest-growing forms of communication (the average annual growth rate amongst consumers on social platforms is 7.2%), brands would be remiss to ignore this relatively low-lift form of engagement. In fact, there are now roughly 3.78

Consumer 268
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How RM Williams boosts efficiency with its unified commerce platform

Inside Retail

However, in an increasingly digital world, the brand recognised the need to evolve its retail experience to meet the demands of modern consumers. Customer details and order details were across many different systems,” explained Ratcliffe. Before NewStore, we had many disparate systems across the organisation.

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Managing retail touchpoints for a positive customer experience in an omnichannel context

365 Retail

Brands ensure a frictionless journey “from and to”, at any time, from any location and through any device or touchpoint. . Many brands have taken one step further to focus on clienteling services to offer personalized experiences. Retail formats in an omnichannel context ensure a seamless experience .

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As Gen Z Gains Spending Power, Luxury Brands Go Big with Digital  

Retail TouchPoints

Once reserved for an ultra-affluent clientele with disposable income to spend on shopping trips in the world’s most fashionable cities, the luxury category is undergoing a significant transformation. These luxury houses are helping break boundaries and set new standards across the supply chain and customer experience.