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How The Vitamin Shoppe’s POS Upgrade is Leveling Up its Omnichannel Experience

Retail TouchPoints

Nearly 75% of consumers say the way they shop in stores has changed significantly over the past three years, according to Retail Systems Research (RSR). You have two parties involved in [the checkout experience] at the same time, and you’re really allowing the consumer to own their journey just as much as the associate does,” he explained.

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Five tech-driven strategies for associate enablement: Coresight Research

Inside Retail

Data released by American bank holding company Capital One confirmed that 72 per cent of consumers shop in stores on a weekly basis. Enhance associates knowledge and efficiency through clienteling With high annual retail turnover rates, customer service continuity presents major challenges, Harmon commented.

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Luxury’s resilience is being put to the test. What comes next?

Inside Retail

A confluence of economic, geopolitical and cultural headwinds is prompting luxury consumers to reassess not only how much they spend but why they spend at all. Saks Global’s survey of affluent consumers, conducted in late April this year, reveals the sharpest drop in economic sentiment since tracking began two years ago.

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Burberry’s turnaround strategy reveals the power of emotional connection

Inside Retail

As it becomes harder to navigate uncertain markets and the ever-evolving consumer sentiment, Burberrys recent turnaround offers valuable lessons for those seeking good sustainable success in 2025 and beyond. Burberry gained a lot of traction with high-net-worth, fashion-forward clientele. But cracks soon appeared.

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Understanding Small Business Customer Expectations for Success

Small Biz Trends

Embrace Technology for Competitive Advantage: Implementing technology to streamline operations and enhance customer experiences is crucial for meeting modern consumer demands in both physical and digital environments. As consumers become more discerning, they demand not just quality products but also exceptional service.

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Beating expectations: Is Hermes immune to the global downturn?

Inside Retail

The odd one out Last week, LVMH reported a 3 per cent fall in sales for the third quarter, which the company attributed to China’s weak consumer confidence. He added that the loyalty of Hermes’ clientele has contributed to maintaining stable sales figures, despite prevailing global economic uncertainties. billion for the third quarter.

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‘Where everything comes to life’: Brands on the power of bricks-and-mortar

Inside Retail

With a team of architects and industrial designers, Malin and co-founder Andrew Goetz were able to showcase the brands range of skin, body and fragrance products in a way that felt reminiscent of how consumers in a bygone era shopped for lotions and potions. There are 95 Madison Reed salons spread out across the US as of 2025.

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