Inside Retail

NOVEMBER 11, 2024

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. “Ensure your customer support team is empowered to take ownership and resolve issues promptly,” said Osthus.

Checkout 264

Checkout Department Stores Returns Shipping 264

Retail TouchPoints

OCTOBER 23, 2024

In addition to the table stakes fulfillment offerings — buy online/pick up in-store and buy online/ship from store — the Vitamin Shoppe has built an expansive ecosystem of “on-demand delivery” partners and has become known for its clienteling-based sales model, driven by its “health enthusiasts.”

Checkout 260

Checkout Clienteling Fulfillment Store Operations 260

Retail TouchPoints

FEBRUARY 6, 2025

Critical milestones in the journey are no longer confined to a traditional retailers ecommerce site or checkout cart. Distance and concerns like shipping complexity become an afterthought, and platforms are increasingly setting a high bar for reputable merchants that can fulfill products in a timely manner.

Merchant Services 180

Merchant Services Payment Services Social Commerce Shopping 180

Retail TouchPoints

OCTOBER 24, 2024

But whether consumers are traveling on a path, down a funnel or simply weaving in and out of some amorphous digital web, if all goes well they still end up in the same place — checkout (or as it’s called in the traditional funnel model, conversion). If you think about it, checkout should be one of the happiest moments in the online world.”

Merchant Services 261

Merchant Services Payment Services Checkout Shipping 261

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

Payment Services 130

Payment Services Checkout Drop-Shipping Shipping 130

Retail TouchPoints

JULY 7, 2025

Three Disruptors that Break Checkout Without Warning Behind every unexpected drop-off is a gap between what the customer expects and what the system delivers. When a user heads to checkout, they’re at their hottest point of intent. So a user adds what they need, goes to checkout and gets asked to log in.

Checkout 147

Checkout Drop-Shipping Promotions Fulfillment 147

Retail TouchPoints

DECEMBER 5, 2024

Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — Each device can perform core transactional functions — such as the ability to accept card and cash payments and scan products for efficient checkouts — offline. the fulfillment scenarios really are endless.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Inside Retail

JULY 10, 2025

When it comes to shipping, Sephora delivers more quickly; in 1.5 Where each brand wins While Mecca leads overall, Sephora delivers a more substantial experience in the website journey, which includes search and discovery, pre-purchase support, and checkout and payment, outscoring Mecca by four points. days, compared to Mecca’s 2.1

Payment Services 194

Payment Services Checkout Returns Customer Experience 194

Inside Retail

MARCH 17, 2025

Theyd love to see eco-friendly shipping options at checkout or the opportunity to opt in for a donation, said Osthus. Moreover, retailers may also make the extra effort to provide customers the information on how their orders are shipped and what packaging was used. If shoppers had one request?

Drop-Shipping 179

Drop-Shipping Shipping Checkout Consumer 179

Retail TouchPoints

FEBRUARY 25, 2025

Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand. Every country has its own unique address formats, and inconsistencies can lead to costly errors in cross-border shipping.

Merchant Services 179

Merchant Services Payment Services Supply Chain Management Shipping 179

Retail TouchPoints

JUNE 18, 2025

The retailer’s digital transformation also include the implementation of Shopify’s next-generation POS system in the new tech-driven “Diamonds & Pearls by David’s” store format that was introduced in May 2025 , with Deloitte Digital providing implementation, consulting and strategic advice for the initiative. “By

Payment Services 165

Payment Services Point of Sale Checkout Store Operations 165

Inside Retail

NOVEMBER 14, 2024

If you only drive conversion but don’t make sure that the process after checkout is smooth and enjoyable for customers, it doesn’t help you. Forcing shoppers through the checkout at any cost won’t lead to anything if you can’t ensure that the journey after that is enjoyable.

Checkout 130

Checkout Returns Customer Experience Shipping 130

Inside Retail

OCTOBER 31, 2024

Amazon’s push to offer more everyday essentials like toothpaste is hurting its average selling prices, but it is also a guard against rivals such as Temu and Shein who offer rock-bottom prices on goods they ship from China. Amazon is also facing competition from rivals at home.

Shipping 130

Shipping Checkout Accessories Apparel 130

Retail TouchPoints

NOVEMBER 6, 2024

Our poll shows that over half of American shoppers would now prefer to use shipping to a local Access Point to avoid the risk of theft. The Search for Solutions As the frequency and severity of porch piracy incidents grow, so too does the demand for more secure delivery options.

Fulfillment 274

Fulfillment Consumer Customer Experience Checkout 274

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

Payment Services 130

Payment Services Checkout Drop-Shipping Shipping 130

Inside Retail

FEBRUARY 27, 2025

Shipping fees (46 per cent) are still the biggest dealbreaker, particularly for Gen X (60 per cent) and Millennials (44 per cent). Other key barriers include out-of-stock items (17 per cent) and complicated checkouts (13 per cent). Retailers can combat this by: Offering free shipping thresholds to encourage higher spending.

Consumer 130

Consumer Checkout Shipping Promotions 130

RETAIL MANAGEMENT SOFTWARE

JULY 22, 2025

According to the National Retail Federation (NRF), over 70% of online shopping carts are abandoned before the checkout process. 10 Common Reasons for Shopping Cart Abandonment Let’s break down the most common reasons your customers might be walking away at the checkout and how to fix them. Solution: Simplify your checkout flow.

Drop-Shipping 83

Drop-Shipping Payment Services Checkout Shopping 83

Retail Focus

FEBRUARY 4, 2025

AI can identify bottlenecks and optimise logistics, shipping routes, warehouse storage, and inventory management. Checkout-free stores powered by computer vision AI eliminate checkout lines and scan purchases automatically. This improves productivity and reduces costs.

Inventory Management 163

Inventory Management Markdowns Checkout Customer Experience 163

Inside Retail

OCTOBER 20, 2024

Meet these demands by offering seamless checkout experiences and competitive shipping rates. Expand your delivery options to stay competitive: Give customers the flexibility they crave with multi-carrier support, express shipping, and international delivery options. Start Shipping Today. Start preparing now to win big.

Shipping 130

Shipping Checkout Fulfillment Accounting 130

Inside Retail

MARCH 17, 2025

It can be easier when youre backed by the right logistics and shipping partner. Three Aussie businesses talk about why they chose Australia Post for international shipping. What to look for in an international shipping partner Choosing the right international shipping partner is key to the success of your international expansion.

Merchant Services 179

Merchant Services Shipping Payment Services Checkout 179

Inside Retail

APRIL 28, 2025

Many are undergoing transformations, such as Kmarts repositioning of checkouts in the centre of stores, enabling shoppers to pass by and see more items. They dont perceive the divide between physical and digital but expect a connected, consistent experience across all touchpoints. Loyalty and personalisation are critical.

Social Commerce 130

Social Commerce Shipping Consumer Checkout 130

Inside Retail

MAY 27, 2025

Example: A specialty grocer rolled out 25 different CX improvements in a year, from mobile checkout to AI-powered recommendations. Redirecting efforts into express checkout lanes and self-service kiosks led to a 40 per cent reduction in wait times and a 15 per cent lift in customer return rates.

Returns 130

Returns Beauty and Health Checkout Store Layout 130

Inside Retail

MARCH 5, 2025

Smaller carriers, in particular, will face working capital pressures, making it essential for retailers to build flexible, multi-carrier shipping strategies to mitigate risk and maintain delivery consistency. With delivery reliability significantly impacting customer retention and lifetime value, this must be a key focus for retailers.

Fulfillment 130

Fulfillment Shipping Customer Retention Inventory Management 130

Retail TouchPoints

MAY 13, 2025

From first impressions at checkout to last-mile delivery and ongoing customer engagement, clean and complete address data isnt just operationally helpful its essential to a retailers ability to scale efficiently and serve customers effectively. As users type, they are shown only valid address suggestions.

Shipping 147

Shipping Fulfillment Checkout Customer Experience 147

M19 Retail

DECEMBER 4, 2024

With mPOS, sales associates are not bound by a traditional checkout counter. The ability to complete transactions at any location within the store enhances customer engagement and alleviates the frustration of long checkout lines, contributing to higher customer satisfaction levels.

Payment Services 52

Payment Services Checkout Inventory Management Customer Retention 52

Small Biz Trends

JUNE 17, 2025

Streamline the Decision Process: Ensure a smooth and convenient checkout experience, whether online or in-store. Ensure that your checkout process is smooth and simple, whether in-store or online. Special promotions, such as discounts or free shipping, can further encourage conversions.

Customer Experience 78

Customer Experience Payment Services Checkout Returns 78

Retail TouchPoints

APRIL 17, 2025

Make life easier for Mothers Day shoppers by offering gift wrapping services or free shipping as a perk for top-tier members. Send reminders to guest checkouts, inviting them to create an account and earn extra points. Its all about creating a buzz. Small touches can make a big difference in the gifting experience.

Drop-Shipping 162

Drop-Shipping Merchant Services Jewelry Returns 162

Inside Retail

JUNE 17, 2025

In retail, everything from mobile checkout to backend fulfillment relies on endpoint reliability. Watch the back door third-party vendors From shipping to analytics, third-party vendors are often granted system access without robust oversight, Walsh pointed out.

Payment Services 130

Payment Services Checkout Shipping Fulfillment 130

Retail Focus

DECEMBER 6, 2024

Provide a seamless transition to checkout with direct links. Email marketing can provide value through order confirmations, shipping updates, and follow-up communications. Highlight limited stock or time-sensitive deals to encourage immediate action.

Customer Experience 130

Customer Experience Marketing Customer Retention Promotions 130

365 Retail

MAY 6, 2025

Seamless Mobile Checkout: Less Friction, More Revenue Cart abandonment is still one of the biggest pain points in mobile retail. A complicated checkout process can drive users away just seconds before a sale is complete. In 2025, the focus is on mobile checkout optimisationmaking payments fast, simple, and secure.

Payment Services 52

Payment Services Checkout Customer Retention Consumer 52

Retail TouchPoints

APRIL 22, 2025

is too much, so they don’t sell and end up getting shipped overseas for salvage, Downard added. Eventually we also want you to be able to do self-checkout with your own phone. You end up getting Levi’s and Dockers both priced at $9.99, when really the Levi’s should be more like $16.99, for example, because at $9.99

Thrift Store 165

Thrift Store Clienteling Merchant Services Kiosk 165

Inside Retail

NOVEMBER 14, 2024

Furthermore, 56 per cent of abandoned carts are due to concerns about shipping and delivery, with customers worried that orders would not arrive fast enough. Blue Yonder advocates personalising delivery promises to customers by taking in all relevant factors around fulfilling an order rather than using generalised delivery windows.

Fulfillment 130

Fulfillment Returns Customer Experience Inventory Management 130

Retail Gazette

JUNE 3, 2025

Retailers must now be able to ship from store, refund anywhere, and cater to diverse payment needs, all as part of a joined-up experience. From mobile checkouts to experiential layouts and embedded loyalty tech, the stores showcased how todays strategies are being applied in real-time. Reids point resonated across the days sessions.

Payment Services 52

Payment Services Checkout Returns Shipping 52

365 Retail

MARCH 29, 2025

Post-purchase follow-ups that include order confirmations, shipping updates, and requests for product reviews. Cart abandonment emails that remind customers of their unpurchased items and incentivize them with limited-time offers. Automation not only saves time but also ensures consistency in messaging.

Marketing 59

Marketing Promotions Checkout Shipping 59

Small Biz Trends

JULY 22, 2025

Enhanced Communication : Improve team collaboration by granting quick access to inventory information, which can boost customer service and minimize wait times at checkout. Place best-selling items closest to the shipping area, reducing retrieval time and boosting order fulfillment.

Inventory Management 71

Inventory Management Management Inventory Turnover Shrinkage 71

Wiser

JANUARY 30, 2025

A single click can reveal better pricing, faster shipping, or a more compelling promotion elsewhere. Sustainability or Ethical practices: Eco-conscious shoppers may prioritize brands that use sustainable materials or carbon-neutral shipping. Brand loyalty: A long-standing positive experience with a brand can override pricing concerns.

Promotions 78

Promotions Consumer Checkout Shipping 78

Small Biz Trends

JUNE 13, 2025

Enhance In-Store Experience: Focus on customer service, efficient checkouts, and loyalty programs to improve retention and encourage repeat visits. Implement user-friendly payment options and efficient shipping methods to boost customer satisfaction. Utilize social media platforms for promotion, engaging with potential buyers directly.

Payment Services 73

Payment Services Inventory Management Promotions Checkout 73