Inside Retail

NOVEMBER 14, 2024

In a competitive e-commerce environment, customers are most likely to return to shop where they have had the best experience. If you only drive conversion but don’t make sure that the process after checkout is smooth and enjoyable for customers, it doesn’t help you. Experience should always be a focus point,” says Osthus.

Checkout

Inside Retail

JULY 10, 2025

When it comes to shipping, Sephora delivers more quickly; in 1.5 Where each brand wins While Mecca leads overall, Sephora delivers a more substantial experience in the website journey, which includes search and discovery, pre-purchase support, and checkout and payment, outscoring Mecca by four points. days, compared to Mecca’s 2.1

Payment Services

Retail TouchPoints

FEBRUARY 25, 2025

Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand. Every country has its own unique address formats, and inconsistencies can lead to costly errors in cross-border shipping.

Merchant Services

Retail TouchPoints

JUNE 18, 2025

The retailer’s digital transformation also include the implementation of Shopify’s next-generation POS system in the new tech-driven “Diamonds & Pearls by David’s” store format that was introduced in May 2025 , with Deloitte Digital providing implementation, consulting and strategic advice for the initiative. “By

Payment Services

Retail TouchPoints

OCTOBER 24, 2024

But whether consumers are traveling on a path, down a funnel or simply weaving in and out of some amorphous digital web, if all goes well they still end up in the same place — checkout (or as it’s called in the traditional funnel model, conversion). If you think about it, checkout should be one of the happiest moments in the online world.”

Merchant Services

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

Payment Services

Retail TouchPoints

JULY 7, 2025

Only customers feel that something isn’t right, and when those disruptions occur, they don’t report them, but just leave, frustrated and unlikely to return. Three Disruptors that Break Checkout Without Warning Behind every unexpected drop-off is a gap between what the customer expects and what the system delivers.

Checkout

Retail Focus

FEBRUARY 4, 2025

AI can identify bottlenecks and optimise logistics, shipping routes, warehouse storage, and inventory management. Checkout-free stores powered by computer vision AI eliminate checkout lines and scan purchases automatically. This improves productivity and reduces costs.

Inventory Management

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

Payment Services

RETAIL MANAGEMENT SOFTWARE

JULY 22, 2025

According to the National Retail Federation (NRF), over 70% of online shopping carts are abandoned before the checkout process. 10 Common Reasons for Shopping Cart Abandonment Let’s break down the most common reasons your customers might be walking away at the checkout and how to fix them. Solution: Simplify your checkout flow.

Drop-Shipping

Inside Retail

APRIL 28, 2025

Many are undergoing transformations, such as Kmarts repositioning of checkouts in the centre of stores, enabling shoppers to pass by and see more items. They dont perceive the divide between physical and digital but expect a connected, consistent experience across all touchpoints. Loyalty and personalisation are critical.

Social Commerce

Small Biz Trends

JULY 28, 2025

Furthermore, streamlining shipping by choosing multiple carriers can improve delivery options. Offer multiple shipping options and utilize various carriers to balance delivery speed and cost, catering to diverse customer preferences. Developing efficient processes for handling returns, as return rates can exceed 30% in some sectors.

Fulfillment

Inside Retail

MAY 27, 2025

Example: A specialty grocer rolled out 25 different CX improvements in a year, from mobile checkout to AI-powered recommendations. Redirecting efforts into express checkout lanes and self-service kiosks led to a 40 per cent reduction in wait times and a 15 per cent lift in customer return rates.

Returns

Inside Retail

MARCH 5, 2025

Smaller carriers, in particular, will face working capital pressures, making it essential for retailers to build flexible, multi-carrier shipping strategies to mitigate risk and maintain delivery consistency. With delivery reliability significantly impacting customer retention and lifetime value, this must be a key focus for retailers.

Fulfillment

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient. So, it is critical to optimise service and customer experience online.

Fulfillment

Retail TouchPoints

APRIL 17, 2025

Adding More than Just a Product Give customers something memorable, and they will not just return, they will talk about shopping with you too. Make life easier for Mothers Day shoppers by offering gift wrapping services or free shipping as a perk for top-tier members. Its all about creating a buzz.

Drop-Shipping

Retail TouchPoints

MAY 13, 2025

From first impressions at checkout to last-mile delivery and ongoing customer engagement, clean and complete address data isnt just operationally helpful its essential to a retailers ability to scale efficiently and serve customers effectively. As users type, they are shown only valid address suggestions.

Shipping

Small Biz Trends

JUNE 17, 2025

Streamline the Decision Process: Ensure a smooth and convenient checkout experience, whether online or in-store. Ensure that your checkout process is smooth and simple, whether in-store or online. Special promotions, such as discounts or free shipping, can further encourage conversions. Why is the customer journey important?

Customer Experience

Inside Retail

AUGUST 5, 2025

“Rental is still largely confined to occasionwear, and is still working to overcome the operational complexities – both perceived and real – of short-term use, like two-way shipping and dry-cleaning between transactions,” she explained.

Fashion

M19 Retail

DECEMBER 4, 2024

With mPOS, sales associates are not bound by a traditional checkout counter. The ability to complete transactions at any location within the store enhances customer engagement and alleviates the frustration of long checkout lines, contributing to higher customer satisfaction levels.

Payment Services

Retail TouchPoints

APRIL 22, 2025

The company was founded by two veterans of fellow circular economy tech solution Happy Returns , Andy Downard and Josh Packard, and uses AI to tackle one of the trickiest facets of secondhand retail pricing. is too much, so they don’t sell and end up getting shipped overseas for salvage, Downard added.

Thrift Store

365 Retail

MAY 6, 2025

Seamless Mobile Checkout: Less Friction, More Revenue Cart abandonment is still one of the biggest pain points in mobile retail. A complicated checkout process can drive users away just seconds before a sale is complete. In 2025, the focus is on mobile checkout optimisationmaking payments fast, simple, and secure.

Payment Services

Retail Gazette

JUNE 3, 2025

Returning to Londons vibrant Soho district on 15 May 2025, the event, which was hosted by unified commerce experts NewStore, was designed not just to talk about the future of retail, but to step inside it. Endless Aisle Live is not one of them. Reids point resonated across the days sessions.

Payment Services

I Love Fashion

JULY 25, 2025

Instead of letting them go cold after checkout, brands should be focusing on creating a deeper connection. Order confirmation, shipping updates, and educational content all build confidence. Without a retention-focused funnel, you’re stuck in a loop of rising CAC (customer acquisition cost) and flat ROAS (return on ad spend).

Customer Retention

Wiser

JANUARY 30, 2025

A single click can reveal better pricing, faster shipping, or a more compelling promotion elsewhere. The competitor not only wins the sale but earns the consumers trust, making them more likely to return for future purchases. Frustrated, they turn to a competitor offering real-time stock updates and a reserve-in-store option.

Promotions

Small Biz Trends

JULY 22, 2025

The extensive reporting features track key performance indicators (KPIs), such as inventory turnover rates and gross margin return on investment (GMROI), enabling data-driven optimization strategies. Place best-selling items closest to the shipping area, reducing retrieval time and boosting order fulfillment.

Inventory Management

365 Retail

APRIL 8, 2025

Online casinos, in particular, have mastered the art of keeping users active, excited, and returning for more. Creating addictive digital experiences through design Casinos use psychology to build habits and encourage return visits, often through variable rewards and subtle nudges.

Checkout

Retail TouchPoints

JANUARY 24, 2025

Retailers might want to grimly add and product returns to that list of lifes inevitabilities. consumers returned $890 billion in merchandise in 2024, equaling 16.9% Charges for returns should be on an exception basis only. I think its fair to say that very few retailers are super-explicit about their return policy, said Black.

Returns

365 Retail

APRIL 8, 2025

By combining meaningful rewards with interactive challenges, they can turn passive transactions into experiences people want to return to. Amazon Prime is the gold standard of this approach, providing benefits such as free shipping, exclusive discounts, and access to streaming content. Retailers could take a cue from these models.

Checkout

Retail Dive

AUGUST 8, 2025

One brand has given up on receiving further payment and has stopped shipping to Saks customers. The department store conglomerate didn’t immediately return Retail Dive’s request for comment.

Payment Services

Wiser

SEPTEMBER 28, 2017

While shoppers could opt to pay extra for expedited shipping, another option is to pop into a store and walk out certain that they have everything they need. Or, that associate can have it shipped to them instead. In-Store Returns . Making returns easier for shoppers removes some of the barriers to checkout.

Drop-Shipping

I Vend

FEBRUARY 21, 2025

You can readily see what inventory is where and operate an endless aisle to move it to where it can be sold, or a drop ship operation to the customers home – reducing lost sales and giving customers the satisfaction of buying the goods they want. I want to automate my inventory replenishment system can POS/ERP integration help?

Payment Services

Retail TouchPoints

MAY 2, 2023

It’s meant to be quite simple for a shopper, but as an ecommerce retailer, you know it’s not that easy — especially if the customer changes their mind and wants to return said magical shipment back to your shop. What happens next, by way of return experience, most certainly impacts whether they will purchase from your business again.

Customer Retention

Inside Retail

SEPTEMBER 1, 2024

As economic pressures persist and competition increases, customer expectations for shipping and delivery grow. Shippit’s latest State of Shipping Report for 2024 offers a comprehensive look into current trends and challenges facing retailers, shedding light on how businesses can adapt and thrive in this dynamic environment.

Shipping

Retail TouchPoints

FEBRUARY 21, 2024

This means that it’s not enough for products to be delivered quickly – customers also want to know that if those items aren’t quite what they expected, they can be returned just as quickly and easily. According to Insider , total retail returns were projected to grow 2.2% As it turns out, this is quite an expensive problem to solve.

Shipping

Retail TouchPoints

AUGUST 24, 2022

As ecommerce has become a part of everyday life, customers have felt empowered to take control of their checkout experiences both in-store and at home. A recent study found shoppers of all demographics are warming up to the idea of self-checkout, seeing it as a faster option that eliminates the need to wait in line.

Checkout

Inside Retail

SEPTEMBER 21, 2021

With more consumers shopping online than ever before, thanks in part to the pandemic, which has seen more than 80 per cent go online to buy , it’s more important than ever to have the right shipping process in place. . However, if done right, your shipping can be a competitive advantage. Understand what customers value .

Shipping