Retail TouchPoints

DECEMBER 11, 2024

While this longer shopping season may benefit the consumer, it also poses sales tax complications for retailers that can last well into the new year when return season strikes. Additionally, the checkout process must remain consistent whether consumers are shopping in-store, online or using the retailers app.

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Retail TouchPoints

DECEMBER 18, 2024

What people usually mean by that is, you can buy it online and if you’re walking past a store, you can return it in store. Tackle checkout first. Definitely build checkout first, because that could really scupper your end goal. Lots of retailers talk about omnichannel, she said.

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Payment Services Checkout Point of Sale Management 262

Retail TouchPoints

DECEMBER 16, 2024

Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout. One significant enhancement we have made is the introduction of an express checkout process.

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Retail TouchPoints

NOVEMBER 5, 2024

This explains why guest checkout is so critical for retailers these days. That said, guest checkout is a band-aid solution for new potential customers who don’t want to create an account and for returning customers who can’t remember their account details.

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Payment Services Customer Retention Accounting Checkout 298

Inside Retail

NOVEMBER 11, 2024

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. “Ensure your customer support team is empowered to take ownership and resolve issues promptly,” said Osthus.

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Retail TouchPoints

FEBRUARY 20, 2025

Introduced in April 2022 , Buy with Prime allows brands to offer the benefits of Prime membership including fast free delivery, easy returns and 24/7 customer support to customers on their own DTC platforms. During checkout, shoppers will see an option to log in to their Amazon account and verify their Prime membership.

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Inside Retail

JULY 10, 2025

Where each brand wins While Mecca leads overall, Sephora delivers a more substantial experience in the website journey, which includes search and discovery, pre-purchase support, and checkout and payment, outscoring Mecca by four points. Here, Mecca outpaces Sephora by a significant gap of eight points.

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Retail TouchPoints

JULY 7, 2025

Only customers feel that something isn’t right, and when those disruptions occur, they don’t report them, but just leave, frustrated and unlikely to return. Three Disruptors that Break Checkout Without Warning Behind every unexpected drop-off is a gap between what the customer expects and what the system delivers.

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Inside Retail

NOVEMBER 14, 2024

In a competitive e-commerce environment, customers are most likely to return to shop where they have had the best experience. If you only drive conversion but don’t make sure that the process after checkout is smooth and enjoyable for customers, it doesn’t help you. Experience should always be a focus point,” says Osthus.

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Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. YDs one-page checkout also streamlines the process, removing the hassle for customers to place an order.

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Retail TouchPoints

JULY 9, 2025

Native In-App Checkout: Platforms like TikTok, Instagram and Facebook have rolled out in-app checkout features, letting users browse, tap and pay without ever leaving their apps. The links take shoppers directly to standalone, secure checkout pages — typically hosted by a third-party payment provider.

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Retail TouchPoints

JANUARY 2, 2025

Walmart, Capital One End Contentious Credit Card Partnership (May 28, 2024) Retailers sought to take more control over their payment processes while expanding checkout options such as buy now, pay later (BNPL) , while Ebay debuted a Business Cash Advance offering that gives its sellers quick access to revenue-based loans. consumers wallet.

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Retail TouchPoints

JUNE 18, 2025

“By integrating with Shopify, we’re delivering unmatched, real-time access to our full selection of bridal and special occasion offerings through true commerce fluidity, resulting in a more seamless customer shopping experience.”

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Retail TouchPoints

JANUARY 21, 2025

For example, the checkout process, delivery time or product unboxing are often emotionally charged moments. For example, if CSAT scores dip during a certain part of the checkout process, the team can investigate whats causing frustration and find ways to address it.

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Retail Focus

MARCH 13, 2025

With advancements like AI-driven personalization and checkout-free shopping, the future of in-store technology is poised to completely revolutionize the way we shop. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers.

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Retail Focus

JULY 17, 2025

This shift is driving traditional retailers to rethink every touchpoint, from entry to checkout, with a focus on instant gratification and streamlined technology. It also means reducing barriers to engagement, such as lengthy sign-up forms or rigid return policies, which can deter even the most enthusiastic shoppers.

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Retail TouchPoints

FEBRUARY 5, 2025

According to the findings, dissatisfaction with pricing has surged to become the leading source of complaints, outstripping concerns such as stock availability, customer service and checkout processes. Dissatisfied customers may leave empty-handed, or worse, decide not to return.

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Inside Retail

MAY 27, 2025

Example: A specialty grocer rolled out 25 different CX improvements in a year, from mobile checkout to AI-powered recommendations. Redirecting efforts into express checkout lanes and self-service kiosks led to a 40 per cent reduction in wait times and a 15 per cent lift in customer return rates.

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Inside Retail

JANUARY 1, 2025

Simplify checkout: offer flexible payment options and guest checkout to reduce friction. On-site feedback widgets: include prompts for feedback on key pages, such as the checkout process or product detail pages. Simplify menus, add search filters, and improve category organisation.

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Payment Services Checkout Customer Experience Returns 130

Retail TouchPoints

FEBRUARY 25, 2025

Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand. With high-quality address data, retailers avoid the financial burden of undeliverable mail, unnecessary returns and address correction fees.

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Merchant Services Payment Services Supply Chain Management Shipping 179

Retail Focus

FEBRUARY 4, 2025

Checkout-free stores powered by computer vision AI eliminate checkout lines and scan purchases automatically. AI tools also automate merchandising, retrieving customer data, audit compliance, analysing returns, and other routine processes. This boosts efficiency and allows staff to focus on high-value tasks.

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Retail TouchPoints

DECEMBER 5, 2024

And process returns of stuff people don’t want! Each device can perform core transactional functions — such as the ability to accept card and cash payments and scan products for efficient checkouts — offline. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. —

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Payment Services Loss Prevention Fulfillment Shipping 275

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. YDs one-page checkout also streamlines the process, removing the hassle for customers to place an order.

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Retail TouchPoints

JUNE 10, 2025

“With Aptos ONE, our Team Members will have everything they need to serve shoppers – whether that’s mobile checkout, looking up real-time inventory and placing an order for an item not at that store, accessing customer profile and loyalty information, processing returns, checking order status and much more – all on a single device. “We

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Inside Retail

JULY 15, 2025

A really good example is Self-Checkouts; the technology keeps advancing, but the enclosure of the SCO is still relevant,” Duke said. “By We had a customer in North America who had significant issues with their Refunds and Returns management system,” Duke shared. “We

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Retail Gazette

JANUARY 28, 2025

Aldi has started taking a 10 deposit from shoppers looking to enter its checkout-free store in Greenwich. However, customers may be left waiting several days for the 10 to return to their account if they walk out empty handed. The deposit is then deducted from the cost of the shop on exit.

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Payment Services Checkout Grocer Accounting 96

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient. So, it is critical to optimise service and customer experience online.

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Fulfillment Returns Customer Experience Inventory Management 130

Retail TouchPoints

JULY 11, 2025

They must guide users effortlessly from discovery to checkout, while fostering trust, loyalty and long-term engagement along the way. Before any design or development begins, it’s critical to understand your audience, map their journey and identify points of friction that may prevent them from converting or returning.

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Merchant Services Payment Services Checkout Inventory Management 147

Inside Retail

APRIL 28, 2025

Many are undergoing transformations, such as Kmarts repositioning of checkouts in the centre of stores, enabling shoppers to pass by and see more items. They dont perceive the divide between physical and digital but expect a connected, consistent experience across all touchpoints. Loyalty and personalisation are critical.

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Retail TouchPoints

OCTOBER 24, 2024

But whether consumers are traveling on a path, down a funnel or simply weaving in and out of some amorphous digital web, if all goes well they still end up in the same place — checkout (or as it’s called in the traditional funnel model, conversion). If you think about it, checkout should be one of the happiest moments in the online world.”

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Merchant Services Payment Services Checkout Shipping 261

Small Biz Trends

JUNE 17, 2025

Streamline the Decision Process: Ensure a smooth and convenient checkout experience, whether online or in-store. Ensure that your checkout process is smooth and simple, whether in-store or online. Implement easy checkout processes, flexible payment options, and clear return policies. Why is the customer journey important?

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Customer Experience Payment Services Checkout Returns 78

Inside Retail

MARCH 26, 2025

Shopify has been a key part of our online growth, providing advanced analytics and insights for data-driven decisions, the ability to test and scale global opportunities quickly, a streamlined checkout and payment system and integrated subscriptions and loyalty program. In what ways has it returned to “normal”?

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Inside Retail

JANUARY 22, 2025

Retailers are increasingly utilising AI-powered technologies in physical stores to enhance the shopping journey and streamline checkout processes. However, generative AI is powering voice assistants and messaging platforms which are better equipped to understand and respond to complex queries.

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Checkout Store Layout Shopping Consumer 130

Inside Retail

MARCH 5, 2025

Rising acquisition costs will intensify the focus on checkout conversion As digital advertising costs soar, driven by aggressive bidding from global competitors like Shein and Temu, retailers must extract more value from each website visit.

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Fulfillment Shipping Customer Retention Inventory Management 130

Retail TouchPoints

APRIL 17, 2025

Adding More than Just a Product Give customers something memorable, and they will not just return, they will talk about shopping with you too. Send reminders to guest checkouts, inviting them to create an account and earn extra points. LoyaltyLion turns returning customers into sustainable growth for high-growth Shopify brands.

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Drop-Shipping Merchant Services Jewelry Returns 162

M19 Retail

DECEMBER 4, 2024

With mPOS, sales associates are not bound by a traditional checkout counter. The ability to complete transactions at any location within the store enhances customer engagement and alleviates the frustration of long checkout lines, contributing to higher customer satisfaction levels.

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Payment Services Checkout Inventory Management Customer Retention 52

Retail Focus

DECEMBER 10, 2024

Mobile payment options like Apple Pay and Google Wallet add convenience, letting shoppers bypass traditional checkout lines entirely. For example, a shopper might reserve an item on their phone, pick it up in-store, and use the same app to manage returns later. Educating customers also has long-term benefits.

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Payment Services Kiosk Returns Checkout 130