Remove Checkout Remove Management Remove Point of Sale Remove Returns
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H&M to Test Smart Mirrors and Enhanced Checkout Tech at COS Stores in the U.S.

Retail TouchPoints

including new payment and checkout options, personalized styling facilitated by smart mirrors and upgraded delivery and return options. Throughout 2022 we will test a new frictionless and personalized shopping experience — from the fitting room to checkout,” said Alan Boehme, CTO at H&M Group in a statement.

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How Hot Topic and Lamps Plus Mastered Inventory Management and More

Retail TouchPoints

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. Another key challenge for Hot Topic’s inventory management system is ensuring its BOPIS options run smoothly even as it fulfills orders across multiple channels.

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Amazon Extends Just Walk Out Technology to Apparel and Fan Gear with RFID

Retail TouchPoints

“Delivering a great fan experience is central to everything we do here at Lumen Field, and our customers love the convenience of Amazon’s Just Walk Out technology,” said Zach Hensley, Seahawks VP of Operations and General Manager of Lumen Field in a statement.

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Guarding the Retail Fortress: Cybersecurity Challenges and Network Interruption Risks

Retail TouchPoints

The Evolving Threat Landscape Retailers increasingly rely on digital platforms for sales, inventory management and customer engagement. A network outage can mean lost sales in the short term, as shoppers simply move to another brand for that purchase, or losses in the long term if that customer does not return.

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How a Reactive Omnichannel Strategy can Help you Capitalize on Reactive Buying Trends

Retail TouchPoints

Social commerce channels are a boon for brands because they marry authentic connection with the convenience of native checkout features to create powerful shopping experiences. The cost-of-living crisis is undoubtedly driving buying decisions, so simplifying the consumer journey is essential for closing the sale.

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4 Key Steps to Profitable Store-Based Fulfillment

Retail TouchPoints

A frictionless return experience is critical. The survey found that returning an item ranked as the No. However, 60% of retailers surveyed do not allow shoppers to return or exchange an item during checkout, adding an unnecessary obstacle to flipping the return interaction from a loss to a profit.

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Increasing personalization using the power of analytics

I Vend

Online shopping is intrinsically more personalized – a customer can be greeted by name, shown previous orders, receive suggestions for items they might like and have their payment details stored for seamless checkout. Rapid checkout in store – for many shoppers, the experience is all about efficiency.

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