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#TBT: Service Merchandise Was the OG Multi-Channel Shopping Experience

Retail TouchPoints

Service Merchandise was a bit more fun than today’s similar IKEA shopping experience because it carried more than mediocre DIY housewares and furniture. (No As the company expanded, it began to open showrooms nationwide, mostly in the vicinity of major shopping malls, which were in vogue in the 1970s. Don’t remember it?

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5G in Retail: Creating the WOW factor

Retail TouchPoints

Connectivity is critical to driving in-store traffic, providing a seamless shopping experience, fostering a robust brand connection and creating lasting memories. 5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease.

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3 Customer Experience Predictions for 2022

Frank Mayer

The Hybrid Shopping Experience. In short, now they can toggle between shopping methods depending on what’s convenient at the moment.”. Expect to see even more demand for this hybrid shopping experience. Kiosks , smart lockers, robots – these solutions have been around for a while,” acknowledges Lesniak.