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#TBT: Service Merchandise Was the OG Multi-Channel Shopping Experience

Retail TouchPoints

Service Merchandise was a bit more fun than today’s similar IKEA shopping experience because it carried more than mediocre DIY housewares and furniture. (No As the company expanded, it began to open showrooms nationwide, mostly in the vicinity of major shopping malls, which were in vogue in the 1970s. Don’t remember it?

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Smaller Spaces, Bigger Tech and Optimized CX

Retail TouchPoints

Appointments for high-end fashion brand shopping have been a long-time standard, but they’ve begun to trickle down to fast fashion brands like H&M and Zara too. Customers book an appointment online and then shop in-store, creating a more curated feel while making life easier for associates to manage. Self-Checkout/Roaming Checkout.

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5 Real-World Ways 5G Will Transform Retail

Retail TouchPoints

This ultra-fast connectivity — when paired with other technologies such as IoT, computer vision or cloud computing — will enable everything from virtually enhanced, personalized in-store shopping to real-time planogram compliance to up-to-the-second SKU-level supply chain tracking. Fast, Frictionless Checkout.

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5G in Retail: Creating the WOW factor

Retail TouchPoints

Connectivity is critical to driving in-store traffic, providing a seamless shopping experience, fostering a robust brand connection and creating lasting memories. 5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease.

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How to Deliver a Flawless In-Store Customer Experience

Independent Retailer

The versatile solution increases inventory traceability to the item-level, and as a result, facilitates smart mirrors in fitting rooms, checkout-less shopping, social media integration, and indoor mapping through smartphones. The adoption of RFID technology also allows retailers to reduce the friction at checkout points.

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Zebra Technologies releases 16th Annual Global Shopper Study

Mass Relators

Many retailers expect to deploy loss prevention analytics (49%) and demand planning and forecasting (54%) by 2026. While omnichannel shopping causes challenges for retailers, most shoppers prefer options. As omnichannel shopping continues to grow, the volume of returns increases along with it.

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While tech giants have their heads in the clouds, this is why other retailers don’t need to follow suit

A1 Retail

Loss prevention teams call this inevitable outcome “external shrinkage”. Which is why it is so encouraging to see retailers utilising new technology to reduce the impact of shrinkage. Any supermarket looking to replicate this checkout-less model will already be crushingly aware of their own technological limitations.