Retail TouchPoints

AUGUST 11, 2020

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations. The parent company operates nearly 14,500 convenience stores worldwide.

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Retail TouchPoints

NOVEMBER 3, 2021

Simplifying Checkout In this case, “simplifying checkout” means embracing “self-checkout.” To prove the value of these experiences, Buzek cited results at retailer Sam’s Club , where stores that offered a self-checkout option registered sales 18% higher than those without it.

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Frank Mayer

APRIL 25, 2022

If you’re reading this, you’re likely either planning a self-service program or about to start. As you prepare, make sure your kiosks check all the boxes for user experience and operation. Here we detail five best kiosk practices that should be standard considerations for every project. Passively Capture Analytics.

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Star Miconics

MARCH 11, 2022

Self-service, or “unattended” environments, are the new expectation, and 2022 will officially be the watershed moment for self-checkout technology, adoption, and innovation. Consumers now expect payment solutions that both anticipate and address their needs no matter where, when, or how they choose to shop.

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Retail TouchPoints

DECEMBER 21, 2023

It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their purchase. Maximizing that combination of factors can be accomplished at checkout, as long as it’s not stripped of all its goodness.

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Secure Retail

APRIL 12, 2023

Secure Retail is an established provider of secure and bespoke omnichannel payment solutions, delivering vendor-agnostic payment gateways, hardware, software solutions and associated managed services. Here at Secure Retail the concept of self-ordering kiosks and unattended payments is nothing new to us.

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Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi. Computer Vision Can Drive a Better Product Mix.

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Retail TouchPoints

AUGUST 30, 2021

I have very vivid memories about Service Merchandise , a now-defunct business with a unique ordering process focused on catalog inventory. Service Merchandise was a bit more fun than today’s similar IKEA shopping experience because it carried more than mediocre DIY housewares and furniture. Don’t remember it? Ahead of its Time.

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Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. This should give pause to any business that uses checkout tablets.

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Retail TouchPoints

MARCH 22, 2021

Airport retailer Paradies Lagardère is testing a contactless checkout experience in several U.S. The retailer is the first to introduce MishiPay’s checkout solution in the U.S. The retailer is the first to introduce MishiPay’s checkout solution in the U.S.

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Secure Retail

APRIL 11, 2023

Secure Retail is an established provider of secure and bespoke omnichannel payment solutions, delivering vendor-agnostic payment gateways, hardware, software solutions and associated managed services. Here at Secure Retail the concept of self-ordering kiosks and unattended payments is nothing new to us.

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Retail Times

FEBRUARY 8, 2023

“Self-service is no longer the future; self-service is the now,” says founder and CEO of Bludot Technologies Frank Kilpatrick. Queue reduction, spend maximisation and footfall inflation is only the beginning.

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Frank Mayer

FEBRUARY 15, 2021

As standard and custom kiosks spawn innovation and provide convenience across several industries, college campuses can capitalize on many of the same benefits for students, faculty, and staff. Streamline Student Services. Simplifying processes is a major advantage to self-service kiosks. Library self-checkout.

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Retail Assist

MARCH 18, 2024

Embracing sustainable processes supports retailers in committing to both social and environmental responsibilities, whilst appealing to socially-conscious consumers. Frictionless Checkout Experiences Redefining the checkout process to be faster, easier, and more convenient has become a top priority for retailers.

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Retail TouchPoints

JULY 12, 2023

Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely. Innovations have slowed since then, but edge computing will usher in a new wave of personalization and self-service for modern shoppers.

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Retail TouchPoints

SEPTEMBER 30, 2020

Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers. Select locations will also have Scan & Go to help customers manage their checkout directly.

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Retail TouchPoints

JANUARY 27, 2022

For example, the Pets area will let shoppers scan the QR code to search for dog bed options or learn about Walmart’s pet insurance service. One of the concept’s goals is to enhance omnichannel convenience through the use of QR codes, which can create opportunities for digital exploration in the brick-and-mortar space.

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Inside Retail

JULY 17, 2022

Decathlon’s Data Lab in Singapore is the latest facet of the brand’s pursuit of innovation and part of its efforts to develop new digital services and incubate data projects, in collaboration with partners such as Sport Singapore, research agencies, and schools.

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Retail TouchPoints

JUNE 29, 2021

Namely, the conversations focus on how traditional brick-and-mortar stores can incorporate AI into their operations as more and more fully autonomous stores pop up around the world. Retail stores typically had to guess what changes will have a positive impact on sales and operational efficiency. The Pandemic’s Initial Impact on Retail.

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Retail TouchPoints

FEBRUARY 21, 2024

However, interviewing patients and visitors is difficult due to HIPAA rules, so the team extensively engages with guest services and patient advocates within the hospitals and medical campuses. We also think about texture and adding greenery [real or fake] wherever possible.”

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Retail TouchPoints

JUNE 3, 2020

An October 2019 survey found that many shoppers are already comfortable using their phones for a number of tasks, including: Finding product information: 73% ; Making payments: 70% ; In-store navigation: 66% ; Self-checkout: 66% ; and Self-identification: 46%.

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Retail TouchPoints

FEBRUARY 21, 2023

Imagine you pick up all the things you need for your farm, and then they tell you that they currently cannot process credit cards. 5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Tractor Supply Co. ,

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Star Miconics

NOVEMBER 18, 2022

The POS is where the payment process begins and ends, and the entire customer experience there must be seamless. Being able to rapidly process a purchase or retrieve a buy online, pickup in-store (BOPIS) order means more sales and happier customers at the end of the day. Self-Service Kiosks. Mobile Payments.

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Star Miconics

JUNE 30, 2023

1958: Bank of America launched BankAmericard, which laid the foundation for credit cards in retail transactions, revolutionizing payment methods. 1968: The Japanese company Epson introduced the EP-101, the first electronic printer, which was crucial in enhancing printing capabilities in retail operations.

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Inside Retail

JULY 26, 2021

The secret lies in having a deep understanding of your customer journey, informed by a combination of real-time customer feedback and operational data. Operational data (such as CRM, clickstream, app usage, purchase data etc), can tell you who, what , when , where and how the experience took place. How can I get started quickly?

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CJ Retail Solutions

JULY 7, 2023

Optimizing Checkout Areas Enhancing Visual Merchandising Techniques 4.1. Innovative Signage and Wayfinding Systems Technology Integration for Streamlined Operations 5.1. Compliance with Safety Standards 6.3. Benefits of Outsourcing Installation Services Trends and Innovations in Retail Installations 7.1.

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Retail TouchPoints

FEBRUARY 9, 2022

Shoppers are focusing less on loyalty and more on their experience, with half of them saying they would switch to a new brand after just one bad customer service interaction. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake.

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Inside Retail

MARCH 5, 2024

Our buy-back service, where we buy back and resell preloved Ikea items, along with the as-is market and free spare parts offer, are just some of the ways we’re enabling customers to be part of the shift to a circular economy while also saving money.

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Inside Retail

OCTOBER 9, 2023

Most consumers confirmed they have recently reduced spending across all categories, particularly more discretionary goods and services. In fact, consumers indicated that on average, they were reallocating approximately $450 per month, largely towards essential goods and services or savings.

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Mass Relators

FEBRUARY 7, 2023

A highlight of the format is a large, open food hall for fast-casual dining, including Hy-Vee’s expanded breakfast menu, a pub with full-service bar and outdoor patio, and mealtime offerings that range from Mia Italian to Nori Sushi, and from Market Grille to a Wahlburgers at Hy-Vee.

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Mass Relators

SEPTEMBER 14, 2021

GRIMES, Iowa — A new Hy-Vee supermarket that opened here on Tuesday is billed as the “the company’s first entirely reimagined grocery store,” with expanded dining options, digital shelf tags and kiosks, and in-store specialty departments offering everything from shoes to fitness equipment.

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Hyken

JULY 16, 2021

That means offering new services, such as curbside pickup and delivery.? . That means that to keep customers coming back, you need to make your retail space stand out and provide exceptional customer service. This could take the form of appointment shopping and providing what amounts to personal shopper services to customers.

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Wiser

AUGUST 13, 2018

Take mobile payments, for example. As stores go cashless, they risk pushing out loyal customers who don’t have mobile devices or prefer to use other forms of payment. Instead, retailers should be proactive and take action to find out what their customers actually want, and provide those products, services or technologies.

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Retail TouchPoints

AUGUST 4, 2023

This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores. According to SITA, by 2024 88% of airports are expected to be equipped with check-in kiosks and 59% will have automated border control.

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Retail TouchPoints

FEBRUARY 29, 2024

The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. Large retailers in particular are interested in having a single uniform user interface.

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Retail TouchPoints

FEBRUARY 6, 2023

Indeed, when asked how they view their stores today, three of the top six responses involved omnichannel integration with ecommerce operations , including expanding stores’ roles as fulfillment centers, data collection points and ecommerce “showrooms.” Regardless of the method, the result is the demise of the cash wrap as we know it. “If

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VMS

NOVEMBER 30, 2022

In California, Amazon-owned Whole Foods stores launched palm-scanning technology at checkout. The palm images, after being entered in a kiosk at the 65 locations, link shoppers’ palms to payment cards. OF YOUR HANDS. his being our annual Year in Review, we should probably take a look at what Amazon has been up to.

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