Inside Retail

JULY 26, 2021

Whether responding to a transactional survey, sharing an experience in a group chat (or Zoom), leaving a public Google review, or streaming a live unboxing of your product on TikTok – customers are advocating for or detracting from your brand in new and countless ways. Customer journey disruption is here to stay.

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Frank Mayer

APRIL 25, 2022

If you’re reading this, you’re likely either planning a self-service program or about to start. As you prepare, make sure your kiosks check all the boxes for user experience and operation. Here we detail five best kiosk practices that should be standard considerations for every project. Passively Capture Analytics.

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Kiosk Payment Services Location Checkout 86

Retail TouchPoints

DECEMBER 21, 2023

It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their purchase. Maximizing that combination of factors can be accomplished at checkout, as long as it’s not stripped of all its goodness.

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Checkout Payment Services Kiosk Advertising 245

Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. This should give pause to any business that uses checkout tablets.

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Consumer Checkout Kiosk Payment Services 188

Secure Retail

APRIL 12, 2023

Secure Retail is an established provider of secure and bespoke omnichannel payment solutions, delivering vendor-agnostic payment gateways, hardware, software solutions and associated managed services. Here at Secure Retail the concept of self-ordering kiosks and unattended payments is nothing new to us.

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Kiosk Payment Services Checkout Management 52

Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi. Computer Vision Can Drive a Better Product Mix.

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Payment Services Checkout ATS Kiosk 306

Secure Retail

APRIL 11, 2023

Secure Retail is an established provider of secure and bespoke omnichannel payment solutions, delivering vendor-agnostic payment gateways, hardware, software solutions and associated managed services. Here at Secure Retail the concept of self-ordering kiosks and unattended payments is nothing new to us.

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Kiosk Payment Services Checkout Management 52

Retail TouchPoints

JULY 12, 2023

Technology — specifically edge computing — provides the foundation for a better customer experience, real-time inventory management, enhanced security and loss prevention and in-store analytics. Innovations have slowed since then, but edge computing will usher in a new wave of personalization and self-service for modern shoppers.

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Payment Services Inventory Management Checkout Loss Prevention 214

Retail Assist

MARCH 18, 2024

Embracing sustainable processes supports retailers in committing to both social and environmental responsibilities, whilst appealing to socially-conscious consumers. Frictionless Checkout Experiences Redefining the checkout process to be faster, easier, and more convenient has become a top priority for retailers.

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Payment Services Checkout Kiosk Point of Sale 52

Retail TouchPoints

SEPTEMBER 30, 2020

Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers. Select locations will also have Scan & Go to help customers manage their checkout directly.

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Shopping Checkout Payment Services Kiosk 243

365 Retail

MAY 1, 2024

This change has moved from traditional shelf displays to digital screens, marking the dawn of a new era in shopping experiences. The digital revolution in retail is reshaping how we buy, sell, and interact with products and services. Many are integrating technology to enhance the customer experience.

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Payment Services Checkout Kiosk Consumer 52

Inside Retail

JULY 17, 2022

Decathlon’s Data Lab in Singapore is the latest facet of the brand’s pursuit of innovation and part of its efforts to develop new digital services and incubate data projects, in collaboration with partners such as Sport Singapore, research agencies, and schools.

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Payment Services Kiosk Checkout Fulfillment 130

Retail TouchPoints

FEBRUARY 21, 2024

“Our mission is to transform spaces that have traditionally been kind of an afterthought and turn them into beautiful, customer-centric and revenue-generating spaces, ” Kloor said in an interview with Retail TouchPoints. Design concepts and even merchandise assortments are further customized based on the facility’s geographic location.

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Beauty and Health Shopping Payment Services Boutique 224

Retail TouchPoints

JUNE 3, 2020

An October 2019 survey found that many shoppers are already comfortable using their phones for a number of tasks, including: Finding product information: 73% ; Making payments: 70% ; In-store navigation: 66% ; Self-checkout: 66% ; and Self-identification: 46%.

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Payment Services Checkout Kiosk Consumer 233

Retail TouchPoints

FEBRUARY 21, 2023

Imagine you pick up all the things you need for your farm, and then they tell you that they currently cannot process credit cards. Connectivity is critical to driving in-store traffic, providing a seamless shopping experience, fostering a robust brand connection and creating lasting memories. Tractor Supply Co. , You get the drift.

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Sporting Goods Payment Services Shrinkage Point of Sale 235

Retail TouchPoints

FEBRUARY 9, 2022

Shoppers are focusing less on loyalty and more on their experience, with half of them saying they would switch to a new brand after just one bad customer service interaction. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake.

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Shopping Payment Services Visual Merchandising Customer Experience 240

Star Miconics

NOVEMBER 18, 2022

This is typically the final stop on the customer’s journey before leaving. The POS is where the payment process begins and ends, and the entire customer experience there must be seamless. Otherwise, retailers risk never seeing that customer again. Self-Service Kiosks. Mobile Payments.

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Merchant Services Payment Services Kiosk Point of Sale 52

Inside Retail

MARCH 5, 2024

Customers may be considering items that are not necessarily new but new to them, by purchasing second-hand items. These actions ensure our co-workers can remain focused on ‘value-add’ engagements for customers. MV: The customer experience is the absolute priority and remains at the forefront of our transformation.

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Planning Shopping Home Furnishings Payment Services 130

Inside Retail

OCTOBER 9, 2023

Most consumers confirmed they have recently reduced spending across all categories, particularly more discretionary goods and services. In fact, consumers indicated that on average, they were reallocating approximately $450 per month, largely towards essential goods and services or savings.

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Consumer Payment Services Beauty and Health Accessories 130

CJ Retail Solutions

JULY 7, 2023

Optimizing Checkout Areas Enhancing Visual Merchandising Techniques 4.1. Innovative Signage and Wayfinding Systems Technology Integration for Streamlined Operations 5.1. Compliance with Safety Standards 6.3. Benefits of Outsourcing Installation Services Trends and Innovations in Retail Installations 7.1.

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Payment Services Store Layout Visual Merchandising Checkout 40

Hyken

JULY 16, 2021

To compete, brick and mortar stores have to do whatever they can to provide excellent customer experiences with every contact they have. That means offering new services, such as curbside pickup and delivery.? . However, it also means creating a better experience for customers when they come into a store.

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Payment Services Checkout Kiosk Customer Experience 116

Wiser

AUGUST 13, 2018

Making the shopping experience easier is always a plus, but overdoing omnichannel retail technology runs the risk of alienating shoppers. Take mobile payments, for example. As stores go cashless, they risk pushing out loyal customers who don’t have mobile devices or prefer to use other forms of payment.

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Kiosk Payment Services Checkout Apparel 79

Retail TouchPoints

AUGUST 4, 2023

This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores. According to SITA, by 2024 88% of airports are expected to be equipped with check-in kiosks and 59% will have automated border control.

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Payment Services Kiosk Marketing Shrinkage 227

Retail TouchPoints

FEBRUARY 29, 2024

The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. Large retailers in particular are interested in having a single uniform user interface.

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Retail TouchPoints

FEBRUARY 6, 2023

Indeed, when asked how they view their stores today, three of the top six responses involved omnichannel integration with ecommerce operations , including expanding stores’ roles as fulfillment centers, data collection points and ecommerce “showrooms.” Regardless of the method, the result is the demise of the cash wrap as we know it. “If

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Planning Payment Services Checkout Fulfillment 253

Indigo 9 Digital

AUGUST 2, 2022

In the United States Amazon has made the most significant advances in creating tech enabled retail stores with its Just Walk Out technology that allows customers to skip the checkout. It is an initiative aimed at connecting online and offline retail and digitizing stores in order to provide a better customer experience.

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Payment Services Kiosk Supermarket Checkout 98

I Vend

JULY 15, 2022

Gartner tells us that ‘ 81% of marketers view customer satisfaction as the main competition area in their industry ’ and PWC backs this up with findings that ‘ 59% of customers will leave a company after several bad experiences, and 17% after one bad customer experience.’.

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Payment Services Checkout Point of Sale Kiosk 97

Star Miconics

MARCH 29, 2024

This innovative method has facilitated the rapid processing and easy readability of product information by both computers and humans. Discover Star 1D/2D Scanners Beyond Point of Sale: The Expanding Role of Barcode Scanners Today’s barcode scanners have transcended their original use as mere checkout tools.

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Payment Services Inventory Management Checkout Point of Sale 59