Inside Retail

MAY 27, 2025

Example: A specialty grocer rolled out 25 different CX improvements in a year, from mobile checkout to AI-powered recommendations. Redirecting efforts into express checkout lanes and self-service kiosks led to a 40 per cent reduction in wait times and a 15 per cent lift in customer return rates.

Returns 130

Returns Beauty and Health Checkout Store Layout 130

Retail Gazette

JUNE 25, 2024

Waitrose The upmarket grocer revealed earlier this year it was spending a whopping near £1bn into upgrading its stores. into upgrading and improving 20 stores in the Greater Manchester area. The upgrades will take place over five weeks with shops remaining open during this time with “minimal disruption expected”.

Supermarket 97

Supermarket Grocer Fashion Department Stores 97

Retail Gazette

DECEMBER 23, 2024

New technology also offers mobile checkouts for a seamless shopping experience anywhere on the shop floor, alongside self-service checkouts. H&M head of expansion for UK and Ireland Klas Degeryd said:The newly designed store truly reflects our investment and commitment to providing the best of our brand for our London customers.

Outdoor 105

Outdoor Supermarket Grocer Department Stores 105

VMS

MAY 17, 2021

That was the main change in shopping behavior grocers experienced during the coronavirus pandemic. Wary of catching COVID-19, many consumers made fewer trips to supermarkets and grocery stores, and when they did, they tended to buy more to extend the time between such excursions. For many grocers, that translated into higher sales.

Shopping 52

Shopping Checkout Grocer Visual Merchandising 52