Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. The ease of online shopping also gives consumers the ability to comparison shop more quickly, showing them more options in less time.

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Shipping Drop-Shipping Returns Comparison Shopping 219

Retail TouchPoints

JULY 27, 2020

As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. close over the next two years.

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Returns Fulfillment Checkout Marketing 197

Inside Retail

FEBRUARY 5, 2024

ShipStation, the multichannel, multi-carrier shipping, and fulfilment e-commerce platform, is poised to redefine the retail landscape, offering innovative features to streamline workflows and enhance the overall shopping experience.

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Shipping Fulfillment Returns Accounting 130

Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

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Discount Store Shopping ATS Payment Services 258

Retail TouchPoints

SEPTEMBER 26, 2023

Wish continues to look for an edge over newcomers like Shein and Temu , which now dominate the rankings of top shopping apps in the U.S. At checkout, customers will be presented with several local pickup options where they can collect their item, which now include Pudo outlets. and Canada. on all orders over $10.

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Location Drop-Shipping Shipping Returns 202

Retail Focus

MAY 1, 2024

NYSE: FL), has unveiled its new retail concept that delivers an elevated shopping experience and unrivaled customer service. Our new store concept cements Foot Locker’s position as the leader in sneaker culture by offering an engaging, cutting-edge shopping experience for the sneaker passionate,” said Mary Dillon, Foot Locker, Inc.

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Store Layout Checkout Shopping Planning 147

Retail TouchPoints

OCTOBER 7, 2022

One variation of Bolt’s Checkout Everywhere function on The Independent ‘s site. It makes it very easy for services and publishers like The Independent to open up their own shops with the complete inventory, but without actually holding that inventory.”. IndyBest’s centralized shopping section.

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Merchant Services Checkout ATS Fulfillment 247

Inside Retail

SEPTEMBER 21, 2021

With more consumers shopping online than ever before, thanks in part to the pandemic, which has seen more than 80 per cent go online to buy , it’s more important than ever to have the right shipping process in place. . When shopping online, shipping visibility and transparency now sit toward the top of consumers’ wishlists.

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Shipping Merchant Services Payment Services Checkout 241

Retail TouchPoints

OCTOBER 25, 2023

One big reason is that the nature of holiday shopping — with many consumers shopping for others and making purchases across multiple categories — gives retailers a golden opportunity to impress, and possibly retain, new customers. Unfortunately, the nature of holiday shopping also makes customer service issues more problematic.

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Customer Experience Returns Checkout Shopping 315

Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Program members will be able to earn Target Circle Rewards and save with personalized deals.

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Checkout Returns Shipping Promotions 178

Retail TouchPoints

OCTOBER 16, 2020

Getting your buyers through the checkout page is only half the battle. Does your order fulfillment strategy live up to your customers’ expectations? According to a survey, almost 84% of a company’s existing customers state that they won’t return to the brand after one poor delivery experience. What Can You Do?

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Shipping Merchant Services Fulfillment Checkout 276

Retail TouchPoints

FEBRUARY 15, 2021

Now, as retailers engage in a staggered return to business activity, and as lease renewals approach, tenants and owners are back to the drawing board, considering their strategy for the coming months. Instead, consumers are more likely to embark on fewer but more intentional shopping trips, making more purchases per visit.

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Fulfillment Checkout Store Layout Consumer 269

Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. Having grown up as internet natives, Gen Z is said to be more desensitized to traditional advertising. after deploying both of these tactics.

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Merchant Services Social Commerce Checkout Payment Services 254

Retail TouchPoints

APRIL 1, 2022

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. Fulfilment, shipping, delivery and returns updates can all be enriched with personalized promotions, loyalty program information and other immersive, branded content.

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Fulfillment Shipping Returns Promotions 231

I Vend

OCTOBER 16, 2023

Online shopping is intrinsically more personalized – a customer can be greeted by name, shown previous orders, receive suggestions for items they might like and have their payment details stored for seamless checkout. Rapid checkout in store – for many shoppers, the experience is all about efficiency.

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Checkout Inventory Management Payment Services Returns 105

I Vend

OCTOBER 10, 2023

RIS has rounded up the key research carried out by expert consultants and curated it into an overview of the likely shape of this holiday shopping season. Rapid checkout in store – for many shoppers, the experience is all about efficiency. Retailers therefore need to focus on ways to interact with shoppers in the store and online.

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Checkout Inventory Management Payment Services Returns 105

Mass Relators

OCTOBER 25, 2023

–   Zebra Technologies Corporation  has announced the findings of its 16 th Annual Global Shopper Study that confirmed retailers are feeling the omnichannel squeeze, particularly with managing online returns and reducing shrink caused by theft, fraud and other contributing factors.

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Checkout Payment Services Shrinkage Returns 52

I Vend

MARCH 16, 2021

The past year has seen a massive acceleration in the already increasing trend towards online shopping. In a survey of British shoppers carried out by Mintel , 42% of those surveyed said they had done more online shopping since the start of the COVID-19 pandemic. iVend Digital Commerce Your Gateway to the World of Online Shopping.

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Shopping Checkout Returns Fulfillment 98

Inside Retail

MARCH 7, 2024

It is one of the world’s largest aggregators for independent and DTC brands, which sell through Verishop’s website and mobile app, and provides new ways to shop with personalised content feeds and livestream shopping. It has also enabled the brand to ship from store if an item is out of stock.

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Boutique Apparel Fashion Wholesale 130

Retail TouchPoints

JUNE 2, 2023

Another key challenge for Hot Topic’s inventory management system is ensuring its BOPIS options run smoothly even as it fulfills orders across multiple channels. The company leans on its omnichannel fulfillment software to ensure these transactions run smoothly. It manages our BOPIS component.

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Inventory Management Management Fulfillment Supply Chain Management 247

Retail TouchPoints

JUNE 1, 2022

Things like ecommerce will soon eclipse brick-and-mortar, retail is facing an apocalypse or delivery to home will become the norm in grocery shopping. Shoppers are returning to stores, again. In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.”

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Checkout Location Shopping Consumer 295

Retail TouchPoints

AUGUST 18, 2023

Not Just Digital-First but Mobile-First Gen Z consumers (and probably a fair number of older shoppers) are looking for more streamlined, integrated mobile experiences, particularly in the area of checkout. interactions and automated return experiences. That can mean automated chatbots for WISMO [Where is my order?]

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Returns Consumer Checkout Apparel 224

Retail TouchPoints

JULY 29, 2021

The LVMH -owned retailer did have to play a bit of catch up, though, when it came to omnichannel fulfillment , fast-tracking the roll out of services like BOPIS and launching new innovations such as virtual beauty consultations. But if they have two good experiences, they’re hooked for life, so the bar is high.

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Social Commerce Checkout Payment Services Clienteling 278

Retail TouchPoints

DECEMBER 18, 2020

Stylists pre-select items based on clients’ needs and preferences and then fill virtual shopping carts for them to review. Key features include one-click checkout for pre-filled shopping carts, expanded payment options such as Alipay and WeChat Pay, a hassle-free returns process , and seamless omnichannel fulfillment options. “We

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Payment Services Checkout Customer Experience Planning 312

Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Program members will be able to earn Target Circle Rewards and save with personalized deals.

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Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

JULY 11, 2023

Today begins what has become one of the biggest shopping events of the year — Amazon ’s annual Prime Day member sales event. Customers are increasingly interested in shopping their values,” said O’Donnell. And then how do we get customers the value-based shopping experience they are increasingly looking for?

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Payment Services Shipping Checkout Fulfillment 149

Retail TouchPoints

NOVEMBER 26, 2020

That means showing customers high-quality images, answering frequent questions on sales pages, using an FAQ or chatbot for other concerns (like shipping times or costs), and reducing the number of hoops they have to jump through for the checkout purchase. Think about the last positive and last negative online shopping experience you had.

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Payment Services Checkout Shipping Fulfillment 190

365 Retail

APRIL 30, 2024

recently unveiled its innovative retail concept designed to provide an elevated shopping experience and exceptional customer service. Key features of the new store include: Immersive Shopping Journey: A modern, streamlined layout enhances the shopping experience, facilitating discovery and easy navigation. Foot Locker, Inc.

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Checkout Accessories Fulfillment Planning 67

Retail TouchPoints

SEPTEMBER 8, 2021

adults say they begin their online shopping search on Amazon. A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. The Amazon Effect also is reflected in the in-person shopping experience at brick-and-mortar retailers.

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Merchant Services Payment Services Fulfillment Shipping 215

Retail TouchPoints

APRIL 18, 2023

Online shopping has existed for 40 years or so now, depending on what starting point you use, and while it’s undergone many changes, the basic paradigm remains. His platform Flip — described as a “shopping social network” — already has more than 1,000 brands participating, including E.l.f.

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Marketing Payment Services Beauty and Health Fulfillment 256

Retail TouchPoints

JULY 14, 2021

Using ecommerce platforms like Shopify , Wix or SnapBlooms is a no-brainer for small shops, but before signing on to one, you must know your niche industry and the available ecommerce solutions. Remember, the point is to make the browsing and shopping experience as seamless as possible for your ideal user.

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Payment Services Checkout Customer Retention Management 236

Inside Retail

JANUARY 24, 2023

After so much Covid-19 disruption and damage, the National Retail Federation’s (NRF) Big Show returned to the Big Apple with an equally big bang last week. As consumers return to stores post-pandemic, they are seeking out intuitive and personalised interactions that surprise and delight, with the option for frictionless self-service.

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Fulfillment Customer Experience Consumer Returns 130

Retail TouchPoints

MAY 4, 2021

But any plan going forward will need to include recalibration of the shopping experience. Just consider what consumer opinions mean to a business: One shopper’s review can reach millions of people and influence shopping behaviors. A pop-up shop could also use the scarcity principle to drum up excitement for a new product.

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Planning Checkout Shopping Consumer 272

Storis

AUGUST 8, 2018

However, there is greater conversion power in the digital Shopping Cart than meets the eye. . According to Technopedia, “a Shopping Cart is a software resource that functions as an interface for users that buy items from a business online. There are distinct ways a Shopping Cart can support your business in generating revenue.

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Shopping Home Furnishings Payment Services Checkout 52

Retail TouchPoints

JANUARY 20, 2022

The first Amazon Style store is set to open later this year at The Americana at Brand shopping mall in Los Angeles. “We We obsessed over designing a shopping experience focused on helping customers find great looks, and it led us to create Amazon Style,” said a company blog announcing the new store format.

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Payment Services Apparel Inventory Management Department Stores 219

Mass Relators

APRIL 20, 2022

SEATTLE — Amazon Prime will soon offer members to get perks like free delivery even when they are shopping from other online merchants. “We With the introduction of Buy with Prime, we’re expanding where members can enjoy trusted and convenient Prime shopping benefits beyond Amazon, adding even more value to their membership.

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Merchant Services Payment Services ATS Fulfillment 52

Retail TouchPoints

SEPTEMBER 21, 2023

The immediate need for confirmation, the subsequent days of eagerly awaiting delivery updates and perhaps even the occasional need to exchange or return items. This is the post-purchase realm, a universe of interactions that determine whether you’ll shop with the same brand again. But why should this matter to us as shoppers?

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Customer Retention Shipping Customer Experience Checkout 264