Retail TouchPoints

JUNE 8, 2022

Cashiers likely won’t top the list of job openings though, at least in the long term — Alimentation Couche-Tard also recently announced plans to roll out self-checkout systems at 7,000 of its locations in the U.S., Canada and Europe over the next three years.

Employee Engagement 298

Employee Engagement Checkout Store Operations Fulfillment 298

Retail TouchPoints

MARCH 21, 2022

Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. Many of these experiences are already coming to life at big box retailers, which are offering services like checkout-free contactless payment options, AR immersive experiences and self-checkouts.

Payment Services 264

Payment Services Checkout Supply Chain Management Customer Experience 264

Theatro

OCTOBER 6, 2022

Frontline employees are vital to a retailer’s operation. The quality of a customer’s experience is directly related to the level of employee engagement. This is clearly a perfect storm directly impacting employee engagement and customer experience across all retailers.

Employee Engagement 52

Employee Engagement Customer Experience Checkout Management 52

Retail Gazette

MARCH 28, 2025

Retailers operating across multiple locations now face increased complexity in ensuring schedules adhere to regional labour laws. Leading retailers leveraging Orquests predictive scheduling have seen measurable improvements, including an uplift in employee engagement and a significant reduction in last-minute shift changes.

Customer Experience 59

Customer Experience Technical Support Management Employee Engagement 59