Retail TouchPoints

SEPTEMBER 18, 2023

Lastly, finely tuned demand forecasting and management tools will be especially useful, and better than ever thanks to retailers fully leaning into AI, during such a uniquely conservative season — one where consumers are watching their pocketbooks while also still being open to gifting.

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Social Commerce Checkout Consumer Point of Sale 306

Retail TouchPoints

MARCH 9, 2023

You’ve got to have great product and a great experience.” Now owned by the SPARC Group (a joint venture between brand management firm Authentic Brands Group (ABG) and mall operator Simon Properties ), Forever 21 has spent the last few years refining its image and business model to avoid a repetition of its 2019 bankruptcy.

Checkout 278

Checkout Marketing Fashion Shipping 278

Hyken

MAY 28, 2021

This week we feature an article by Megan Wenzl, the SEO Content Manager at Linnworks. She discusses what retailers need to focus on when it comes to total commerce and the effortless economy.?. Imagine a customer goes online to buy a new pair of golf shoes.? . But now, shopping is a constant experience. Done.? .

Customer Experience 69

Customer Experience Checkout Returns Social Commerce 69

Retail TouchPoints

OCTOBER 7, 2022

One variation of Bolt’s Checkout Everywhere function on The Independent ‘s site. Social Commerce Meets Affiliate Marketing. When they close the checkout, they’re back on the article if they want to continue shopping or reading or doing something else.”. IndyBest’s centralized shopping section.

Merchant Services 269

Merchant Services Checkout ATS Fulfillment 269

Retail TouchPoints

AUGUST 14, 2020

Retailer priorities have shifted slightly since the last State of Marketing report, according to panelist Megan Hostetler, a Salesforce Product Marketing Manager focused on Retail and Consumer Goods. Last year the top priority was engaging customers in real time. Creating A Frictionless Experience That Lasts.

Marketing 278

Marketing Consumer Checkout Customer Experience 278

Retail TouchPoints

OCTOBER 21, 2022

Denise Leonhard, VP and General Manager of Venmo, talked to Retail TouchPoints about what sets Venmo apart from its competitors (including PayPal) in this hotly contested space, and how the platform’s native social sharing features give it an edge. People really are converting at checkout because it’s seamless and easy.

Merchant Services 327

Merchant Services Payment Services Checkout Finance 327

Inside Retail

MAY 1, 2022

In fact, 60 per cent of 18-25-year-olds have discovered and purchased products on social media sites. To stand out, features like shoppable media and social commerce make the path to purchase easier, no matter where a consumer discovers a product. Consideration phase. Purchase phase.

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Consumer Checkout Social Commerce Shipping 147

Retail TouchPoints

JULY 19, 2022

Pinterest ’s role in the world of social media is blurry — consumers use the platform very differently than they do Instagram or TikTok, for example. But following a series of major strategic moves, the role Pinterest hopes to play in the burgeoning realm of social commerce is crystal clear.

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Shopping Social Commerce Merchant Services Fashion 246

Retail TouchPoints

JUNE 15, 2022

Customers book an appointment online and then shop in-store, creating a more curated feel while making life easier for associates to manage. Casper has a “Nap Appointment” experience you book and pay to test drive the mattress you’re considering — pajamas, sleeping bags and snacks included. Self-Checkout/Roaming Checkout.

Payment Services 263

Payment Services Checkout Shrinkage Fast Fashion 263

Retail TouchPoints

APRIL 22, 2024

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). Welcome to the future of retail, where the checkout lines are virtual, the service is personal and the experience is anything but linear.

Customer Experience 315

Customer Experience Telecommunications Checkout Marketing 315

Retail TouchPoints

JUNE 8, 2022

Product Manager, and Siddharth Rao, Engineering Manager at Twitter in a blog post announcing the new feature. These full-page in-app PDPs will include price, pictures, product description and a clickable hashtag to see what other shoppers on Twitter are saying about the product.

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Checkout Shopping Management Planning 242

Retail TouchPoints

APRIL 18, 2023

I 100% believe that in five years, people are not going to go to a website that has a list of products and search it and add to cart and checkout,” said Agha, Founder and CEO of Flip in an interview with Retail TouchPoints. This is just simply not how the world is going to buy online.

Marketing 274

Marketing Payment Services Beauty and Health Fulfillment 274

365 Retail

OCTOBER 27, 2022

2 – Managing your cash and budgets. Q4 can be a busy and fast-paced time so without the right finance management, it’s easy to fall through the retail cracks. Secondly, social commerce is increasingly critical. Instead, you should be aiming to maximise all time profit through aiming high and setting tangible goals.

Checkout 98

Checkout Finance Social Commerce Advertising 98

Retail TouchPoints

JULY 20, 2022

This is the seventh year of the Index , and while the company noted that top-performers “aggressively” rolled out optimized content, frictionless checkout and other cross-channel capabilities, there was a sizeable gap between industry leaders and their peers.

Consumer 271

Consumer Customer Experience Inventory Management Shopping 271

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. Michael Cabra is Senior Product Manager, Global and Emerging Markets, Cybera. To accomplish this, operational models need to be adapted quickly.

Payment Services 184

Payment Services Fulfillment Location Checkout 184

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 144

Consumer Payment Services Fulfillment Advertising 144

Retail TouchPoints

JULY 30, 2020

With COVID-19 cases still on the rise, Americans are preparing differently for this back-to-school season,” said Dave Fisch, General Manager of Shopkick in an interview with Retail TouchPoints. “ A heightened focus on safety and savings will guide their purchasing behavior as the health and economic impacts of the pandemic prevail.”

Merchant Services 264

Merchant Services Advertising Apparel Planning 264

Retail TouchPoints

DECEMBER 28, 2021

.” “Retail has survived since biblical times roughly in the form of a physical space with product available to sell and the exchange of funds for that product,” said Jonathan Sharp, Managing Director at the Alvarez & Marsal Consumer and Retail Group.

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Fulfillment Checkout Returns Consumer 276

Retail TouchPoints

AUGUST 31, 2022

Melissa Minkow, Director, Retail Strategy, CI&T : “Though ecommerce and mobile commerce sales will continue to grow, brick-and-mortar will still play a key role in holiday, especially when it comes to omnichannel strategy. Further digitizing the in-store side would maximize speed and convenience while empowering the customer.

Sporting Goods 275

Sporting Goods Consumer Checkout Shipping 275

Retail TouchPoints

MARCH 11, 2022

The ever-evolving roster of social commerce capabilities on the world’s top platforms can be dizzying, with vast disparities between what is possible from one app to another and each platform fighting to keep up — both with consumers’ expectations and each other. Twitter Lets Merchants Create In-App ‘Shops’.

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Social Commerce Merchant Services Advertising Shopping 291

Retail Geek

JANUARY 12, 2024

No Shopify launches an ad product such as a retail media network Yes Meta/Google/TikTok lose ad share to new social media platforms and retail media networks. Grocery E-Commerce goes from $95B to $125B in 2024 (after being down in 2023 per Bricks meets clicks). And even video commerce is not a very big thing.

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Drop-Shipping Apparel Shipping Fast Fashion 59

Retail Geek

APRIL 7, 2023

We also briefly discuss e-commerce in Brazil, around Jason’s recent trip to São Paulo. Scot: [24:00] And then what is if a brand wants to be on like 10 of the 40 of these how do they do that it’s just they just hire an agency to manage it all are there some tools developed coming along they’ll do.

Merchant Services 52

Merchant Services Payment Services Social Commerce Advertising 52