Retail TouchPoints

MAY 1, 2024

The Psychology of Immersive Shopping Experiential retail strategies are rooted in psychological principles about how consumers engage with spaces. Behavioral psychology: Understanding consumer behavior is crucial to crafting effective marketing strategies and designing engaging retail experiences.

Consumer 290

Consumer Store Layout Customer Experience Checkout 290

Retail TouchPoints

MARCH 21, 2022

Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience.

Payment Services 256

Payment Services Checkout Supply Chain Management Customer Experience 256

Inside Retail

OCTOBER 9, 2023

As consumers manage cost of living pressures, it’s led to a pullback in spending across the retail landscape, particularly in non-discretionary categories. CommBank’s latest Consumer Insights Report shows that around one in four Australians have not enough, or just enough, to meet household expenses.

Consumer 130

Consumer Payment Services Beauty and Health Accessories 130

Retail Gazette

FEBRUARY 22, 2024

Artificial Intelligence (AI) is revolutionising the retail industry, fundamentally changing how businesses operate and interact with customers. With the integration of AI-powered technologies, retailers can enhance customer experiences, optimise operations and drive revenue growth.

Inventory Management 120

Inventory Management Checkout Inventory Turnover Promotions 120

Wiser

DECEMBER 13, 2019

These are the four key elements driving superior customer experience in-store, according to Wiser CEO Andy Ballard. Here’s a sneak peek at what you can read in “ 4 Key Elements Driving Superior Customer Experience In-Store.”. See what else Andy had to say about crafting a superior customer experience over at Total Retail.

Customer Experience 78

Customer Experience Checkout Promotions Returns 78

Retail TouchPoints

JUNE 26, 2023

It’s hard to believe that the invention of the UPC — first used by railroads almost 100 years ago and then introduced to speed grocery checkout lines back in 1974 — hasn’t changed. Consumers want more information about the products they buy, and retailers want more visibility into the products their customers buy.

Merchant Services 272

Merchant Services Inventory Management Grocer Customer Experience 272

I Vend

DECEMBER 13, 2022

Promotions are an essential part of any retailer’s marketing toolkit, and never more so than during the holiday season. They increase sales, build loyalty, and delight customers. iVend for Digital Passes iVend helps retailers get the most from holiday promotions. Increase customer satisfaction by up to 20%.

Promotions 95

Promotions Employee Engagement Checkout Returns 95

Hyken

APRIL 8, 2022

He shares how retailers can understand the digital customer experience in the retail world. Did you know that 70% of consumers have stopped doing business with a brand following a poor customer experience? An experience through the customer’s buying journey is quite crucial and must be addressed by the retailers.

Customer Experience 62

Customer Experience Payment Services Home Furnishings Fulfillment 62

Retail TouchPoints

OCTOBER 25, 2023

Offering excellent customer service is a business basic at any time of the year, but it’s particularly vital during the holiday season. Unfortunately, the nature of holiday shopping also makes customer service issues more problematic. We’re getting to the point where EX puts a cap on how good your CX can be,” said Walker.

Customer Experience 316

Customer Experience Returns Checkout Shopping 316

365 Retail

JUNE 1, 2023

This innovation includes the likes of M&S introducing self-service checkouts for clothing, brands offering pre-paid returns, and the introduction of in-store stock check machines, making shopping quicker and easier. By leveraging AI, high street shops can cut queue times with seamless, automated, self-checkout experiences.

Customer Experience 52

Customer Experience Payment Services Checkout Shopping 52

Retail TouchPoints

DECEMBER 16, 2022

Yan is now pushing ahead with the company’s transformation, which will include a “renewed focus on improving the customer experience, deepening merchant relationships and achieving operational excellence,” according to a press release from ContextLogic. At the Wish 2022 Global Merchant Summit , shipping costs were the banner topic.

Shipping 301

Shipping Fulfillment Checkout Fashion 301

Retail TouchPoints

MARCH 9, 2023

To do it, Forever 21 is: Making significant investments to align its digital and physical channels ; Enabling fast, frictionless checkout ; Meeting Gen Z where they are, on social media, to drive discovery ; and Listening to its customers to evolve its brand in line with their expectations. Forever 21 one-click checkout with Bolt.

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Checkout Marketing Fashion Shipping 275

Retail TouchPoints

DECEMBER 18, 2020

Associates play a crucial in the omnichannel customer experience. They create a face for the brand and use their personal experiences and opinions to guide shoppers seamlessly through the decision-making journey. For example, the team recently began customizing site merchandising based on top searches versus top page visits.

Payment Services 312

Payment Services Checkout Customer Experience Planning 312

Retail TouchPoints

JANUARY 3, 2023

As consumers faced higher prices at the gas pump, grocery stores and other places, many cut back on their spending, increasing the competition among retailers. As a result of inflation, fierce competition, excess inventory and changes in consumer behavior, retail profit margins shrunk. Inflation and the Incredible Shrinking Margin.

Merchant Services 294

Merchant Services Payment Services Accounting Checkout 294

Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. At Amazon, algorithms are used to track consumer behaviour and adapt product recommendations based on a wide range of factors.

Payment Services 290

Payment Services Shopping Checkout Kiosk 290

Retail TouchPoints

JULY 8, 2022

Customers that have a positive point-of-sale financing experience are more likely to repeat purchases from that retail brand if the BNPL option is white-labeled for the retailer. Giving consumers a positive BNPL experience includes offering high approval rates, transparent terms and attractive rates. The best part?

Merchant Services 245

Merchant Services Payment Services Point of Sale Checkout 245

I Vend

OCTOBER 16, 2023

As discretionary spend decreases in inverse proportion to cost of living increases, and consumers think more carefully about where they spend, retailers have to get really smart about strategies to win and retain their share of the market. iVend helps retailers iVend helps retailers to capture and analyse customer data.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

Retail TouchPoints

AUGUST 28, 2023

billion consumers worldwide. For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. trillion in online sales. 22, 2023 briefing.

Returns 220

Returns Fulfillment Shipping Checkout 220

Retail TouchPoints

AUGUST 17, 2021

Online retailers are using AI to create intent-based promotions. There, the AI engine measures customer intent within moments of the user arriving on-site and presents offers designed to meet that intent and close a sale. In physical stores, we’re seeing AI used to improve the customer experience.

Checkout 306

Checkout Payment Services Customer Experience Inventory Management 306

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. The pandemic is finally ending, but the new/remade world will require a refined approach to the customer experience.

Consumer 139

Consumer Payment Services Fulfillment Advertising 139

Retail TouchPoints

APRIL 16, 2024

At the same time, it is common knowledge that keeping an existing customer is cheaper than getting a new one, which makes it a worthwhile investment to understand and implement strategies (and proper incentives for internal teams!) 2) Net New Referral Revenue, which captures the revenue generated from new customers acquired through referrals.

Promotions 147

Promotions Consumer Checkout Wholesale 147

Retail TouchPoints

AUGUST 1, 2023

Retailers have access to troves of data: data about their customers, their products and their business. But despite earnest proclamations that consumers expect seamless brand experiences, these data and the insights they generate are resting in disparate systems and used by siloed teams.

Management 230

Management Promotions Checkout Consumer 230

Retail TouchPoints

MAY 31, 2022

Source: Coresight Research “Building Blocks of the Metaverse: 5G” Both at a consumer and an enterprise level, 5G is still in its infancy, but it’s expected to grow quickly and become the dominant mobile access technology by 2027 reaching 90% penetration in North America within that time, according to Ericsson.

Merchant Services 348

Merchant Services Checkout Shrinkage ATS 348

Retail TouchPoints

MARCH 6, 2023

An ear-shaped “chandel-ear” designed by Formichetti welcomes shoppers and highlights the brand’s #EarPrint campaign promoting its ear-piercing services. Two dedicated ear-piercing studios in the Paris store also showcase the service, and an in-store content creation studio invites consumers to get creative.

Grocer 294

Grocer Fashion Jewelry Location 294

365 Retail

MAY 1, 2024

Consumers now have the luxury of browsing products from their homes. Many are integrating technology to enhance the customer experience. For example, interactive kiosks allow customers to check product availability or locate items within the store. Mobile payment systems make transactions quicker and more secure.

Payment Services 52

Payment Services Checkout Kiosk Consumer 52

Inside Retail

FEBRUARY 8, 2024

Recent downbeat comments from industry giants, such as Starbucks, Pandora, and Carlsberg, underscore a growing sense of pessimism regarding Chinese consumer demand, casting shadows over the world’s second-largest economy. This year’s Lunar New Year, which officially begins on February 10, comes amid a backdrop of economic uncertainty.

Payment Services 130

Payment Services Consumer Customer Experience Checkout 130

Retail TouchPoints

JUNE 23, 2023

Never has the role of a retail store infrastructure in delivering the customer experiences of tomorrow been so important. Latency or costs imposed by high bandwidth demands cause friction, impacting both customer experience and the bottom line. Edge systems process data in real time.

Payment Services 263

Payment Services Customer Experience Promotions Point of Sale 263

Inside Retail

SEPTEMBER 9, 2021

Many FMCG brands sold in pharmacies have high margins and the FMCG industry is keen to partner with retailers to engage digitally with consumers. Using loyalty rewards to promote health outcomes. Merging above-the-line and below-the-line promotions. The economics of pharmacy retail also support digital engagement.

Promotions 239

Promotions Advertising Management Checkout 239

Inside Retail

OCTOBER 19, 2021

An eWallet integration can convert a customer with one click, compared to 22 on average for a traditional checkout process – but the increased ease of eWallet checkout comes with an enrollment system that is potentially more vulnerable to fraudsters. Download your free copy.

Merchant Services 147

Merchant Services Fashion Payment Services Checkout 147

Retail TouchPoints

NOVEMBER 5, 2020

Mannequins, store layout and even music are all curated to express your brand identity and drive a unique customer experience. . According to BigCommerce , 49% of consumers cite not being able to touch, feel or try on a product as one of their least favorite aspects of online shopping. . Be savvy around sales and promotions.

Checkout 210

Checkout Store Layout Promotions Accessories 210

Wiser

JUNE 18, 2019

Perhaps more importantly, will consumers welcome the technology? Then, store associates can greet the person individually and give them a customized experience or recommend specific products and promotions that match the shopper’s history. Better Consumer Data. Consumer Sentiment on Facial Recognition.

Consumer 74

Consumer Loss Prevention Checkout Kiosk 74

Inside Retail

MAY 1, 2023

Major retailers such as Amazon and Walmart have been leveraging data for some time to enhance their customer experiences. A range of data analytics tools are available to help retailers save money, make more informed decisions and better understand their customers.

Customer Experience 130

Customer Experience Target Market Checkout Marketing 130

Inside Retail

FEBRUARY 7, 2023

As a result, brands won’t be able to spend the budget they want on customer experience, which is bad for consumers overall.” By presenting cross-promotional offers from similar brands relevant to the buyer, people are more likely to click through – resulting in an overall increased conversion rate.

Advertising 246

Advertising Returns Promotions Checkout 246

Rangeme

JANUARY 22, 2024

The ever-escalating prevalence of digital technology is feeding consumers’ thirst for knowledge – including detailed facts about the products they buy. Just getting to market can depend on providing a richly populated data set to support product promotion and transparency. The more we learn, the more we want to know.

Consumer 115

Consumer Point of Sale Checkout Location 115

Retail TouchPoints

APRIL 1, 2022

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. For retailers, this creates ample opportunity to engage their customers using untapped touch points. A recent study found that 63% of U.S.

Fulfillment 238

Fulfillment Shipping Returns Promotions 238

Inside Retail

JANUARY 24, 2023

They covered how brands can provide elevated and curated customer experiences and how clear differentiation, and even re-invention, can be critical to meeting consumer demand and providing a sustainable future for retailers. What mattered was, were we serving the consumer in the way the consumer preferred?”

Fulfillment 130

Fulfillment Customer Experience Consumer Returns 130

Retail TouchPoints

JULY 25, 2022

This cuts down on impulse purchases and reduces opportunities to build shopper awareness about new products or upcoming promotions. Even more important for the retailer’s bottom line, these customers spend, on average, an additional 20% when they pick up their ecommerce orders.

Fulfillment 197

Fulfillment Promotions Shipping Store Operations 197