Inside Retail

MARCH 19, 2024

Localise your home page and checkout experience and invest in some marketing so you can start to assess demand. Making the whole international shopping experience seamless is a journey that takes time, so don’t expect everything to be perfect right away,” she continues. A clear and seamless returns experience is critical.

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

MAY 29, 2024

In today’s dynamic retail landscape, characterized by shifting consumer behaviors and evolving preferences, the traditional approach to real estate and store formats is undergoing a significant transformation. Streamlined shopping experience. The small-format store, due to space constraints alone, avoids this issue.

Checkout 233

Checkout Planning Store Layout Consumer 233

Retail TouchPoints

AUGUST 4, 2022

While many holiday shoppers favor online experiences to avoid waiting in endless checkout lines or battling over parking spaces, many now face competition from a new challenger: automated bad bots. A Roadmap to a Bad Bot-Free Holiday Shopping Experience. Get Ahead of the Bad Bots: Start Planning Now.

Customer Experience 268

Customer Experience Management Checkout Shopping 268

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. consumers ages 15-69 anticipate going to a show in 2024, a jump from the 36% who attended one in 2023.

Checkout 244

Checkout Customer Experience Merchandise Store Consumer 244

I Vend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit. iVend helps retailers analyse data for an enhanced customer experience.

Customer Experience 98

Customer Experience Checkout Planning Promotions 98

365 Retail

MAY 15, 2024

In the dynamic realm of retail, the fusion of technology with traditional shopping practices is not merely enhancing consumer experiences—it’s fundamentally transforming the industry. The Role of IT in Enhancing Checkout Systems In today’s retail environment, the efficiency and reliability of checkout systems are paramount.

Payment Services 52

Payment Services Checkout Customer Experience Management 52

Retail TouchPoints

SEPTEMBER 1, 2023

A new POS system will create a centralized view of inventory for customers and associates, and improved WiFi — coupled with associate mobile POS devices — will help enrich customer service in stores. The retailer has seen a more than 5% increase in shopping frequency among customers, with a 20% increase among its key segments.

Planning 220

Planning Merchant Services Inventory Management Consumer 220

Inside Retail

MARCH 5, 2024

Ikea have established themselves as an affordable and accessible homewares brand for Australian consumers but they are showing no signs of slowing down. IR : What are your expectations for consumer sentiment and spending in the year ahead? This Plan and Order Point will also have a Pick Up Point for customers onsite.

Planning 130

Planning Shopping Home Furnishings Payment Services 130

Frank Mayer

JANUARY 14, 2022

As the new year dawns, 2022 CX strategies across industries will continue to center on convenience and consumer satisfaction by nurturing omnichannel plans and implementing the latest technology. Read on to discover three customer experience predictions for the upcoming year. The Hybrid Shopping Experience.

Customer Experience 79

Customer Experience Kiosk Checkout Shrinkage 79

Retail TouchPoints

MARCH 21, 2022

Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience. These are just a few examples of what 5G can do for the retail customer experience. 5G can Drive Consumer Engagement. Improved Customer Experience.

Payment Services 258

Payment Services Checkout Supply Chain Management Customer Experience 258

Retail TouchPoints

MAY 1, 2024

With ecommerce reshaping the landscape, physical stores have a unique opportunity to borrow a few strategies from tourist destinations and become experiences beyond the mundanity of walking up and down aisles. Furthermore, consumers increasingly seek experiences aligned with their values. Over half of U.S.

Consumer 293

Consumer Store Layout Customer Experience Checkout 293

I Vend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Payment Services Checkout Marketing Spend 98

I Vend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

Customer Experience 52

Customer Experience Checkout Customer Retention Promotions 52

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. The “frictionless” label applies to a number of different technologies; many of them associated with the checkout process. Improving Customer Experience.

Payment Services 299

Payment Services Checkout Customer Experience Point of Sale 299

Inside Retail

MARCH 24, 2024

These enhancements include the introduction of checkout rates, shipping strategies, auto-split, ODBC support and custom labels. This release will include additional features for the high-volume plan, designed to streamline fulfilment processes and offer comprehensive delivery options for organisations with high delivery volumes.

Merchant Services 130

Merchant Services Drop-Shipping Checkout Fulfillment 130

Retail TouchPoints

AUGUST 2, 2023

Amazon Fresh’s Revamped Store Design Doubles Down on Convenience Amazon Fresh also has unveiled a new store experience in its Schaumburg and Oak Lawn, Ill., The goal was to provide an expanded selection and updated checkout options that provide more convenience to consumers. What’s Next in Amazon’s Grocery Overhaul?

Checkout 189

Checkout Consumer Shopping Marketing 189

Retail TouchPoints

OCTOBER 25, 2023

Check out the Retail Strategy & Planning Series on-demand. Offering excellent customer service is a business basic at any time of the year, but it’s particularly vital during the holiday season. Walker advises retailers to start small, because gift-giving consumers are often shopping at retailers that are unfamiliar to them.

Customer Experience 316

Customer Experience Returns Checkout Shopping 316

Retail TouchPoints

JUNE 27, 2023

Screens on cooler doors have been a popular starting point, as have placements at self-checkout stations, but Lipsman also pointed to opportunities in other aisles across the store as well as the potential of things like product demos and audio ads, like those Walmart is now rolling out.

Planning 250

Planning Advertising Marketing Customer Experience 250

Retail TouchPoints

DECEMBER 18, 2020

Associates play a crucial in the omnichannel customer experience. They create a face for the brand and use their personal experiences and opinions to guide shoppers seamlessly through the decision-making journey. Originally a multi-year plan, the project turned into a six-month sprint supported by Bold Commerce.

Payment Services 312

Payment Services Checkout Customer Experience Planning 312

Retail TouchPoints

JUNE 15, 2022

Here are a few foundational ways technology has enabled better customer and associate experiences along the path to purchase, even in smaller spaces. Controlling traffic volume and giving the perception of control and exclusivity to the consumer is one way to make the most out of each square inch. Self-Checkout/Roaming Checkout.

Payment Services 259

Payment Services Checkout Shrinkage Fast Fashion 259

Retail Focus

JUNE 14, 2024

However, while this may be true, the onus is now on retailers to be more creative with their POS and POP to ensure they appeal to the modern consumer. With a focus on scalability, immersive experiences and simplicity, Lead collaborates with tech, design, and AV firms to enhance customer experiences, part of which includes POS and POP work. “We

Payment Services 147

Payment Services Point of Sale Customer Experience Kiosk 147

Retail TouchPoints

AUGUST 28, 2023

billion consumers worldwide. For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. trillion in online sales. 22, 2023 briefing.

Returns 224

Returns Fulfillment Shipping Checkout 224

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Checkout 226

Checkout Shipping Customer Experience Point of Sale 226

Retail TouchPoints

JULY 12, 2023

Retailers cited rising costs, declining consumer spending and supply chain volatility as their top concerns. Technology — specifically edge computing — provides the foundation for a better customer experience, real-time inventory management, enhanced security and loss prevention and in-store analytics.

Payment Services 221

Payment Services Inventory Management Checkout Loss Prevention 221

Retail TouchPoints

JUNE 10, 2024

In January, Google Chrome restricted third-party cookies for 1% of users and plans to ramp up restrictions to 100% of users by 2025. Full-fledged fingerprinting around the internet is depreciating, and marketers and customers alike will soon notice, particularly in the retail and ecommerce space.

Marketing 254

Marketing Accounting Customer Experience Checkout 254

Retail TouchPoints

MAY 29, 2023

Consumers are often met with an unfair experience, failing websites, bots eating up stock. With limited edition products, brands are attracting and unleashing a whole new set of customers and brand loyalists. There have never been more barriers to the things we enjoy in life. bad payments, bots, exploiting stock, etc.).

Payment Services 267

Payment Services Customer Experience Checkout Consumer 267

Retail Focus

MAY 1, 2024

“Our new store concept cements Foot Locker’s position as the leader in sneaker culture by offering an engaging, cutting-edge shopping experience for the sneaker passionate,” said Mary Dillon, Foot Locker, Inc. continues to progress against its Lace Up Plan, which was introduced in March 2023. President and Chief Executive Officer. “As

Store Layout 147

Store Layout Checkout Shopping Planning 147

Retail TouchPoints

DECEMBER 16, 2022

As discount shopping app Wish continues its comeback effort , parent company ContextLogic outlined its plans for 2023 at a summit for its merchants — including a major overhaul of the platform’s shipment pricing structure in order to bring down shipping costs for customers.

Shipping 303

Shipping Fulfillment Checkout Fashion 303

Retail TouchPoints

JANUARY 25, 2024

Proper security is imperative to any business’ bottom line and the integrity of their brand, but how can that be achieved without increasing the burden on the end consumer? A unique key pair is created for every website, service and app that the consumer needs to access, and is tied to a specific site or application. Enter passkeys.

Payment Services 253

Payment Services Shopping Accounting Checkout 253

Retail TouchPoints

NOVEMBER 3, 2021

Optimizing Customer Journeys Contactless technologies such as RFID and other Internet of Things (IoT) applications can dramatically improve inventory accuracy, a key element of optimizing customer journeys: “Most retailers are losing as many as 8.2

Payment Services 346

Payment Services Checkout Fulfillment Kiosk 346

Retail TouchPoints

FEBRUARY 17, 2023

The “coach” or CEO develops a road map or game plan to achieve the goal, which in retail is providing the ultimate customer experience, every day of the year. The best retail teams train each day to keep sharp and connected to the company and to the customer. Winning teams begin with an end in mind.

Outdoor 265

Outdoor Checkout Customer Experience Shopping 265

Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi. The stores aim to become a natural evolution of the retail experience by offering a comfortable trip no matter how people want to shop.

Payment Services 310

Payment Services Checkout ATS Kiosk 310

Inside Retail

SEPTEMBER 10, 2023

According to PwC, trust has declined in the past year with only 30 per cent of people saying they have trust in consumer markets compared to 32 per cent the year prior. To make the most of the upcoming peak trading period, a customer service reboot may be in order. It’s quite a quandary for brands.

Checkout 147

Checkout Consumer Customer Experience Marketing 147

Retail TouchPoints

APRIL 5, 2022

“As an independent company, we see a tremendous opportunity for PayPal to expand our role as a champion for consumers and partner to merchants , and to help shape the industry as money becomes digital at an increasingly rapid pace.”. Consumers are now more digital, and they’ve gotten into these habits. Source: CivicScience.

Merchant Services 354

Merchant Services Payment Services Checkout Consumer 354

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. That’s only going to further accelerate the expectations of consumers and technology adoption within retail environments. customer experience).

Loss Prevention 280

Loss Prevention Visual Merchandising Sporting Goods Store Operations 280

Retail TouchPoints

AUGUST 7, 2023

A few days before reporting Q2 earnings, Wish also announced plans to cut approximately 34% of its workforce, or about 255 employees, in order to “refocus the company’s operations.” Temu also operates as a manufacturer-to-consumer marketplace and offers a wide range of merchandise, from homewares to apparel. Wish is based in the U.S.,

Merchant Services 215

Merchant Services Drop-Shipping Shipping Payment Services 215

Retail TouchPoints

JUNE 1, 2022

In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” Checkout is moving to frictionless. About half of all checkout lanes are self-checkout and this percentage is growing weekly. Shoppers are returning to stores, again. The bad news?

Checkout 297

Checkout Location Shopping Consumer 297