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Survey Reveals Consumer Marketing Preferences

Independent Retailer

Donnelley & Sons Company (RRD), a leading global provider of marketing and business communications, reveals that traditional marketing channels, including word of mouth, direct mail, and in-store signage, are largely untapped by marketers. Theme 3: Dear retailers, are you ready to return to normal?

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SMS campaigns yield highest customer response rates with maximum ROI

Inside Retail

Australian e-commerce is booming in the wake of the pandemic, with vast new groups of consumers coming into the market who have only recently latched onto the benefits of digital shopping, and businesses that have adopted strong customer service strategies delivered via mobile channels are being rewarded.

Insiders

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Three ways to provide customer-centric shipping

Inside Retail

For most small to medium enterprises starting out in e-commerce, shipping solutions tend to be stumbled upon and developed gradually as the business grows. Solving these problems (especially given the backdrop of the pandemic and its impact on supply chains worldwide paired with the rise in demand for online shopping) is a timely issue.

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Guest Post: Personalizing Digital Customer Experience with a Live Chat Software

Hyken

Takeaway: Focus on ease-of-use and explore how to break down the wall between your business and your target audience. . Shopping cart abandonment is a common practice in the e- commerce sphere and you can reduce such instances by using a chatbot on your site. WhatsApp, Facebook Messenger, Line, and Apple Business Chat. .

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Guest Post: Personalizing Digital Customer Experience with a Live Chat Software

Hyken

Takeaway: Focus on ease-of-use and explore how to break down the wall between your business and your target audience. . Shopping cart abandonment is a common practice in the e- commerce sphere and you can reduce such instances by using a chatbot on your site. WhatsApp, Facebook Messenger, Line, and Apple Business Chat. .