Independent Retailer

OCTOBER 12, 2021

Donnelley & Sons Company (RRD), a leading global provider of marketing and business communications, reveals that traditional marketing channels, including word of mouth, direct mail, and in-store signage, are largely untapped by marketers. Theme 3: Dear retailers, are you ready to return to normal?

Consumer 93

Consumer Marketing Returns Business Communication 93

Inside Retail

OCTOBER 24, 2021

Australian e-commerce is booming in the wake of the pandemic, with vast new groups of consumers coming into the market who have only recently latched onto the benefits of digital shopping, and businesses that have adopted strong customer service strategies delivered via mobile channels are being rewarded.

Business Communication 130

Business Communication Returns Consumer Marketing 130

Inside Retail

FEBRUARY 6, 2022

ShipStation’s own research bears this out – according to the firm’s Global Pulse 2021 report, 88 per cent of consumers say the shipping experience determines whether or not they will shop again with a brand in the future, while 70 per cent say a poor delivery experience negatively impacts their impression of the retailer rather than the carrier. “We

Shipping 130

Shipping Checkout Customer Retention Fulfillment 130

Hyken

MAY 7, 2021

Research indicates that tech-savvy consumers expect a response within 10 minutes. Live chat software is a unique way of enabling quick answers, delivering fulfilling CX, and making your customers return for more. . This way agents can see the backdrop of the brand-consumer relationship and continue fr om there.

Customer Experience 72

Customer Experience Checkout Business Communication Fulfillment 72

Hyken

MAY 7, 2021

Research indicates that tech-savvy consumers expect a response within 10 minutes. Live chat software is a unique way of enabling quick answers, delivering fulfilling CX, and making your customers return for more. . This way agents can see the backdrop of the brand-consumer relationship and continue fr om there.

Customer Experience 56

Customer Experience Checkout Business Communication Fulfillment 56