Retail TouchPoints

MARCH 26, 2025

Data insights are helping CVS discover, for example, that if youve got a beauty dupe thats really flying off the shelves, is it flying off the shelf because its at a low price point or is it flying off the shelf because its a dupe and people want a dupe? And [its the same] across beauty, across health and wellness.

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Inside Retail

JANUARY 30, 2025

In an industry as hard to penetrate as the beauty market, Conserving Beauty stands out from the competition with its unique approach to formulation and heartfelt passion for sustainability. Inside Retail : How did the concept for Conserving Beauty come about? Which is where the name Conserving Beauty stemmed from.

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Consumer Promotions Customer Experience Fashion 130

Inside Retail

DECEMBER 1, 2024

Adore Beauty CEO Sacha Laing has revealed the company’s first bricks-and-mortar stores will open just after Christmas and will represent “the absolute best of the best”. Adore Beauty has operated as an online-only retailer since its founding in 1999, so its move into bricks-and-mortar represents a major change for the business.

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Inside Retail

JUNE 4, 2025

Adore Beauty has upgraded its loyalty program to better match its new omnichannel offering and meet the demands of the modern beauty consumer an individual who enjoys shopping across brands and categories. It has become conventional wisdom in retail that loyalty is essential for brands to maintain stability in a fluctuating market.

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Retail TouchPoints

FEBRUARY 21, 2024

Marie Kloor and her firm, Hydra Health , are focused on changing that. Our mission is to transform spaces that have traditionally been kind of an afterthought and turn them into beautiful, customer-centric and revenue-generating spaces, ” Kloor said in an interview with Retail TouchPoints.

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Inside Retail

FEBRUARY 15, 2022

Pureplay online retailer Adore Beauty has reported positive sales momentum in the first half of the financial year. million with the active customer base increasing 13 per cent to 876,000. Returning customers delivered 71 per cent of the revenue ordering at least three times per year. Group revenue is up 18 per cent to $113.1

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Inside Retail

MAY 16, 2021

Manufacturing and consumer goods company BWX is branching out beyond natural beauty into vegan and cruelty-free products with its acquisition of leading eco-friendly online retailer Flora & Fauna. The global vegan cosmetics market is expected to be worth US$20.8 It has 94,000 active customers. million and $30.8

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Inside Retail

SEPTEMBER 30, 2024

The FMCG subscription box market in Australia has shown strong growth over the past few years, driven by increasing consumer demand for convenience and personalisation, the continued rise of e-commerce, and sustainable practices. FMCG subscription box offers encompass a variety of sectors. What’s behind the growth?

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Marketing Beauty and Health Promotions Customer Retention 246

Inside Retail

SEPTEMBER 1, 2021

For over 30 years, we’ve constantly evolved to meet our consumers’ needs by delivering skin health results through education, innovation, and professional service recommendation. How has the customer experience in physical retail evolved since the pandemic hit? The skincare category is the most competitive it has ever been.

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Inside Retail

FEBRUARY 19, 2025

Guy Nappa co-founder and COO at Oz Hair & Beauty tops the rankings of Inside Retails 2025 Top 50 People in E-Commerce, presented by Australia Post. Nappa first started working at Oz Hair & Beauty as a warehouse packer during school holidays and officially joined the business as a partner in 2015.

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Retail TouchPoints

AUGUST 23, 2022

Marta Dalton has developed an illustrious career in ecommerce helping brands provide those personalized experiences. During a deep-dive presentation during the Retail Innovation Conference & Expo , Dalton shared some metrics that reaffirm just how crucial segmentation is as retailers strive to acquire and retain customers.

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Marketing Beauty and Health Advertising Consumer 263

Retail TouchPoints

SEPTEMBER 16, 2024

Last year, after Ulta Beauty conducted research that revealed a “joy deficit” among Americans , the brand responded with The Joy Project : an initiative aimed at arming its associates and customers with tools to help silence two major barriers to joy — inner critics and negative self-talk. as Ulta’s first-ever honorary Chief of Joy.

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365 Retail

MARCH 22, 2025

Unibail-Rodamco-Westfield (URW) has announced the launch of the Health & Wellness Village at The Village in Westfield London. This new initiative dedicates over 50,000 sq ft on Level 1 to health and wellness brands and services, reflecting a significant development in the centre’s evolution.

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Inside Retail

MARCH 4, 2024

In the US$375 billion global beauty industry, efficacy and simplicity reign supreme. In an exclusive interview, Shiseido’s regional brand director of Apac Sher Le Chua offered invaluable insights into its innovative strategies, approach to addressing the global anti-aging skincare market, and the resonance of its latest campaign.

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Retail TouchPoints

AUGUST 16, 2024

As the company pointed out in its announcement, much of the pharmacy chain’s turnaround plan is focused on the front-of-store and omnichannel customer experience, where both Koller and Sudhakar will play a large part. Both executives will move into their new roles later this month.

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Retail TouchPoints

MAY 4, 2022

Former Calvin Klein executive Linh Peters has been named SVP and Chief Marketing Officer; Luke Rauch rejoins the Walgreens team, after a stint at parent company Walgreens Boots Alliance , as SVP and Chief Merchandising Officer; and former Walmart executive Bala Visalatha will take on the new role of SVP and Chief Product Officer.

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Retail TouchPoints

APRIL 18, 2023

Now Flip is planning an “aggressive” expansion beyond the beauty category in the coming months that is likely to enlarge both its brand portfolio and its user base. “I The product you eventually choose is just the one that was better marketed, it’s not actually the best product.” So we did, and most of what Agha promises held up.

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Inside Retail

SEPTEMBER 12, 2024

After unveiling its renovated Melbourne Central store earlier this month, French beauty giant Sephora is now gearing up to open the doors to its new store in Sydney’s Westfield Miranda shopping centre. It strives to stay at the forefront of beauty retail with its fully integrated omnichannel shopping experience.

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Store Layout Shopping Customer Experience Fulfillment 262

Retail TouchPoints

AUGUST 10, 2020

Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. This policy prompted customer complaints that a local ABC TV affiliate in Chicago reported on. Paula Rosenblum, Managing Partner, RSR Research.

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Inside Retail

MAY 27, 2025

In 2025, retail is definitely a battleground where the customer experience (CX) can make or break a brand. In an industry where 86 per cent of consumers are willing to pay more for a great experience, yet only 22 per cent feel that retailers truly understand their needs, the gap between expectation and execution is massive.

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Retail TouchPoints

FEBRUARY 9, 2021

GNC has partnered with Target subsidiary Shipt to offer same-day delivery of its health and wellness products across the U.S., and also has teamed up with e-Spirit to enhance its ecommerce customer experience.

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Beauty and Health Customer Experience Management Marketing 248

Retail TouchPoints

FEBRUARY 29, 2024

“Our commitment to data transparency at CMX is a core pillar that we anchor our strategy in, and we’re excited to embark on this new clean room initiative with a trusted partner whose audience of health and wellness and beauty seekers aligns with our own,” said Parbinder Dhariwal, VP and General Manager at CVS Media Exchange in a statement. “We’re

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365 Retail

JANUARY 1, 2025

Watsons has officially entered the Bahrain market with the opening of a new flagship store at City Centre Bahrain Mall. Bahrain, a key GCC market, offers significant potential for health and beauty retail. A youthful population, with over two-thirds under the age of 35, is driving demand for premium beauty products.

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Retail TouchPoints

JANUARY 4, 2021

Beauty is riding high on seven consecutive quarters of net sales growth. Beauty leadership reported 7% year-over-year net sales growth , largely driven by the company’s “strength in digital” during the pandemic. Beauty and added two new brands, W3LL PEOPLE and Keys Soulcare, to its portfolio. Cosmetics to e.l.f. How is e.l.f.

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Inside Retail

OCTOBER 20, 2022

“I felt very overwhelmed by the options, and I felt quite underwhelmed by the level of service and the experience,” Kate Casey, co-founder and CEO of The Memo, told Inside Retail about the experience of visiting big-box stores when she was pregnant. It’s a category we’re very proud of,” Casey said.

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Inside Retail

JULY 28, 2024

New-generation GenAI technology is unlocking the power of personalisation at scale, creating the cornerstone of a channel-less approach to retail that places the brand experience at the centre, regardless of where it takes place. This channel-less service led to a loyal brand customer in Kontopoulos, and repeat sales.

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Inside Retail

JANUARY 22, 2024

Rachael Wilde co-founded Tbh Skincare in September 2019 and took the brand to market six months later in March 2020. Co-founder Wilde wanted to create a brand that challenged the shame that acne was shrouded in and provide a product that would prevent the chronic skin condition and resulting mental health symptoms.

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Beauty and Health Marketing Customer Experience Consumer 242

Retail TouchPoints

AUGUST 28, 2024

If we take a look at subscription data from 2023, we find that the brands that sold products integral to customer daily routines excelled. The beauty and personal care and health and wellness categories lead the charge.

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Merchant Services Beauty and Health Consumer Customer Experience 248

Inside Retail

MAY 29, 2025

This year, The Lead Summit commerce, held at Pier 36 in New York City, drew in a diverse array of brand and retail executives across marketing, customer experience, e-commerce, and store fields. As Quinn told a captivated audience, Mac has always been more of a culture brand than just a straight beauty brand.

Marketing 130

Marketing Advertising Consumer Returns 130

Retail TouchPoints

FEBRUARY 8, 2022

Customers, or “locals” as Bluestone Lane calls them, can also add nutritional “boosts” of Beauty Aura marine collagen, Immune Defense protection powder or plant-based Clean Green Protein in Chocolate or Vanilla to their drinks. We’ve got 700,000 people in our email database and more than 250,000 people have downloaded our app.

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Inside Retail

NOVEMBER 11, 2024

After consulting with a gastroenterologist, naturopath, dietician and integrated general practitioner Templer had to overhaul her lifestyle – a narrative not too dissimilar from many people struggling with health concerns. I wanted to be able to do that in my own way, and I also wanted to make sure I set up a business correctly,” she added.

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Marketing Customer Experience Consumer Shopping 245

Inside Retail

JANUARY 18, 2024

In India’s fast-paced beauty and personal care market, where trends evolve, and consumer needs emerge, Nat Habit stands out as a beacon of authenticity and commitment to natural wellness. When we started, we took it on ourselves to identify and fill the market gap for genuine, chemical-free products.

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Retail TouchPoints

NOVEMBER 7, 2022

After eight years at Amazon — during which time she not only managed the pandemic-stressed toilet paper business but also helped launch the ecommerce giant’s professional and luxury beauty segment and served as Chief Marketing Officer for Amazon Fashion — Trousdale has taken on a new challenge.

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Beauty and Health Consumer Planning Marketing 264

Inside Retail

AUGUST 6, 2024

The new addition to The Memo’s preconception product category hints at the power of retail to empower consumers with their family planning and fertility health. According to When Fertility’s research, decentralised and proactive healthcare is the future in terms of both consumer interest and market growth.

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Consumer Planning Customer Experience Marketing 246

Inside Retail

MARCH 2, 2025

Its bold red aesthetic reflects the warmth and rugged beauty of the territorys landscapes. house of Darwins first bricks-and-mortar flagship is more than just a retail space it pays homage to the Northern Territorys natural beauty by seamlessly blending art, apparel and community.

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Inside Retail

JULY 27, 2023

The new Sephora store in Shanghai’s East Nanjing Road not only features the beauty retailer’s new ‘Store of the Future’ concept, but also introduces over 220 new products to the market from over 36 global brands, including Tatcha, Pat McGrath Labs, Hourglass, Anastasia, Dr Dennis Gross and Courreges.

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Customer Experience Consumer Returns Marketing 130

Retail TouchPoints

NOVEMBER 11, 2021

To kick off the first day of #RIC21, Jeff Orschell, EY Americas Consumer Retail Leader, will drill down into today’s top consumer priorities, including sustainability, affordability and health. Beauty share real-life examples of how companies can ensure their mission and values are reflected in all their actions. will present the Nov.

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Merchant Services Payment Services Consumer Beauty and Health 342