Retail TouchPoints

FEBRUARY 21, 2024

Marie Kloor and her firm, Hydra Health , are focused on changing that. Our mission is to transform spaces that have traditionally been kind of an afterthought and turn them into beautiful, customer-centric and revenue-generating spaces, ” Kloor said in an interview with Retail TouchPoints.

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Inside Retail

JULY 26, 2022

This week, we chat with Kate Stansberry, buyer of luxury beauty and skincare at David Jones. One of my key focuses has been expanding and elevating our services within beauty. I seek to understand the entire customer journey to provide the best experience possible which goes beyond product.

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Inside Retail

MAY 16, 2021

Manufacturing and consumer goods company BWX is branching out beyond natural beauty into vegan and cruelty-free products with its acquisition of leading eco-friendly online retailer Flora & Fauna. Besides beauty, they include personal care, lifestyle, baby & kids, pet, food & health. It has 94,000 active customers.

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Retail Focus

JANUARY 29, 2025

Railpen, one of the largest pension managers in the UK, has announced Caledonia Park, its premium designer outlet village in Scotland, has experienced a record-breaking year for sales and performance.

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Beauty and Health Accessories Management Customer Experience 147

A1 Retail

OCTOBER 11, 2024

Last weekend, centre:mk hosted the UK’s largest fashion and beauty indoor event, welcoming over 113,000 visitors across the two-day period. Located at Middleton Hall, centre:mk’s Fashion Weekend featured 80 brands across 40 of the destination’s retailers, enabling visitors to see the latest trends across fashion, health, and beauty.

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Fashion Returns Beauty and Health Customer Experience 105

Retail TouchPoints

SEPTEMBER 20, 2022

The system then directs associates to replenish shelves in their respective departments, including grocery, pets, health and beauty, frozen and dairy. “We It also empowers our associates with cool tech that makes a big difference in the way they are able to work and provide the best possible customer experience.”.

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Location Beauty and Health Inventory Management Customer Experience 321

Inside Retail

FEBRUARY 19, 2025

Guy Nappa co-founder and COO at Oz Hair & Beauty tops the rankings of Inside Retails 2025 Top 50 People in E-Commerce, presented by Australia Post. Nappa first started working at Oz Hair & Beauty as a warehouse packer during school holidays and officially joined the business as a partner in 2015.

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Retail TouchPoints

AUGUST 16, 2024

As the company pointed out in its announcement, much of the pharmacy chain’s turnaround plan is focused on the front-of-store and omnichannel customer experience, where both Koller and Sudhakar will play a large part. Both executives will move into their new roles later this month.

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Retail TouchPoints

AUGUST 10, 2020

Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. This policy prompted customer complaints that a local ABC TV affiliate in Chicago reported on. Paula Rosenblum, Managing Partner, RSR Research.

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Retail TouchPoints

FEBRUARY 9, 2021

GNC has partnered with Target subsidiary Shipt to offer same-day delivery of its health and wellness products across the U.S., and also has teamed up with e-Spirit to enhance its ecommerce customer experience. GNC also announced that it would deploy e-Spirit’s FirstSpirit Digital Experience Platform.

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Inside Retail

JUNE 25, 2024

With multiple store systems and communication channels, how can a major multinational retailer ensure its associates are getting all the information they need to ensure a consistent, positive customer experience across its entire chain? Sally Beauty operates more than 5100 retail stores under several banners.

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Inside Retail

SEPTEMBER 30, 2024

In Australia, the top product categories include: health and beauty products, such as skincare and shaving supplies; pet care, food and beverage, such as meal kits; household essentials; and premium alcohol. Dynamic subscription-management tools allow consumers to adjust their delivery schedules and product selections easily​.

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Retail TouchPoints

FEBRUARY 29, 2024

“Our commitment to data transparency at CMX is a core pillar that we anchor our strategy in, and we’re excited to embark on this new clean room initiative with a trusted partner whose audience of health and wellness and beauty seekers aligns with our own,” said Parbinder Dhariwal, VP and General Manager at CVS Media Exchange in a statement. “We’re

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365 Retail

MARCH 12, 2025

Charlotte Tilbury Beautys flagship counter at Heathrow Terminal 5 has undergone a major refurbishment. Originally launched in July 2019 as the brands first-ever travel retail counter, the updated space now offers an enhanced shopping experience with digital screens, interactive services, and exclusive products.

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Inside Retail

JULY 28, 2024

New-generation GenAI technology is unlocking the power of personalisation at scale, creating the cornerstone of a channel-less approach to retail that places the brand experience at the centre, regardless of where it takes place. This channel-less service led to a loyal brand customer in Kontopoulos, and repeat sales.

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Retail TouchPoints

JULY 21, 2020

Walmart Canada will augment and modernize its supply chain with the construction of two new distribution centers equipped with next-generation automation, and the implementation of new warehouse management systems at DCs to help meet the needs of omnichannel consumers. More than 150 of Walmart Canada’s 408 stores are targeted for renovation.

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Inside Retail

JANUARY 18, 2024

In India’s fast-paced beauty and personal care market, where trends evolve, and consumer needs emerge, Nat Habit stands out as a beacon of authenticity and commitment to natural wellness. The post Nat Habit’s clean beauty revolution: from D2C success to offline expansion appeared first on Inside Retail Australia.

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Retail TouchPoints

NOVEMBER 7, 2022

Kara Trousdale was the woman to know during the pandemic — she managed the consumables supply chain business at Amazon at the height of COVID, meaning she had the keys to the kingdom when it came to paper towels, toilet paper, hand sanitizer and all those humble essentials that were in such short supply.

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Retail TouchPoints

MARCH 4, 2024

Gen Alpha is poised to reach 2 billion people by 2025, making it the largest generation in history, according to Matt Smith, Trends Manager at GWI. However, because they spent several years highly connected to technology and had to learn how to learn remotely, they now prioritize mental health and using technology intentionally.

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Inside Retail

JUNE 1, 2022

This week, we shine a light on Chris Haddad, CRM manager at Oz Hair and Beauty. Describe a typical day in the office for you at Oz Hair & Beauty. We’ve utilised omni-channel automations to nurture the database depending on where people are in the customer lifecycle journey. Why do you love your job?

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Customer Experience Beauty and Health Consumer Management 130

Retail TouchPoints

FEBRUARY 10, 2022

Over the course of her 30-year career, The Vitamin Shoppe CEO has held leadership roles at Godiva , Sally Beauty , Pier 1 , Bath & Body Works , Gap and The Disney Store. It’s been a while since she’s been on the front lines though — not since the late ‘80s to be exact, when she was a manager at Express. That’s our goal.

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365 Retail

JANUARY 30, 2025

AS Watson Health & Beauty UK , the parent company of Superdrug and Savers , has appointed Clare Jennings as its new property director, following the retirement of Nigel Duxbury after 20 years in the role. Clare will take over on 2 May 2025, bringing 25 years of commercial property experience to the position.

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Inside Retail

MAY 16, 2021

Beauty and burgers collide in a new partnership between Estée Lauder and food delivery platform Uber Eats. The partnership heralds a new chapter of rapid beauty delivery, with couriers connecting retailers to consumers in the time it would take to whip up fries – and for the same price. and $5, according to Business of Fashion.

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A1 Retail

MARCH 31, 2025

Notably, Nandos claimed the coveted Peoples Choice award, voted for by over 5,000 shoppers, making it a well-deserved favourite amongst Trafford Centre customers. Another standout winner was Sephora, which triumphed in multiple categories, taking home the prestigious Health and Beauty Retailer of the Year and Best Newcomer awards.

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Retail TouchPoints

MARCH 12, 2024

The most successful brands will connect emotionally to their customer base – and give them space and permission to experience a whole spectrum of feelings. The desire to curate and manage in-the-moment emotions is a natural evolution of holistic health. Why the Mood? That rises to 62% in the U.S. 72% of U.S. 67% of U.S.

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Consumer Beauty and Health Advertising Shopping 263

A1 Retail

JANUARY 29, 2025

Railpen, one of the largest pension managers in the UK, has announcedCaledonia Park, its premium designer outlet village in Scotland, has experienced a record-breaking year for sales and performance. Johnstone Property Consultants and Time Retail Partners act for Caledonia Park.

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Beauty and Health Accessories Management Customer Experience 66

Inside Retail

DECEMBER 20, 2021

Banducci went on to specify that Woolworths has no intentions of relocating pharmacies into supermarkets, and said that while Woolworths and Big W do also play in the health space, he believes they offer a “fundamentally different customer experience” to pharmacies.

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Retail TouchPoints

JUNE 11, 2024

Additionally, [female founders] “often don’t know all the things [they should] about raising money or customer relationship management or what their tech stack should be, so it’s about finding experts in the space who have done that and hearing from them. There’s also power in the consumer ‘voting’ for a woman-owned business.”

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Retail Focus

JULY 17, 2024

and has also implemented “ship from store” following the appointment of Scurri as its delivery management partner. TPS is part of AS Watson Group, the world’s largest international health and beauty retailer. Having invested £2.5m Having invested £2.5m

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Shopping Shipping Beauty and Health Management 147

Inside Retail

JUNE 18, 2024

KPMG’s latest Retail Health Index suggests that nominal growth is practically non-existent and industry insolvency numbers are higher than pre-pandemic levels. Consumer confidence is down, but retail rents are on the rise, and by June 30, it’s tipped that over 10,000 retail companies will enter external administration.

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Consumer Boutique Customer Experience Fashion 279

Inside Retail

MARCH 21, 2024

Coles’ senior design and innovation manager Pete Rose described the project as turning a “tired shop” into an “incredible” one for the Chadstone shopper. The Chadstone revamp was about discovering small things to tweak to provide an enhanced overall customer experience.

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Retail TouchPoints

SEPTEMBER 19, 2022

Bubble has put its community of 10,000 Gen Z consumers at the center of everything it does —from packaging to branding, customer experiences and even product expansion. The end products are effective and results-driven, and they still have a manageable price point for Gen Z consumers. It makes you not want to leave your house.

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Retail TouchPoints

JUNE 17, 2021

Purina is launching the pilot with education on the Purina ONE 28-Day Challenge, showing pet owners the health differences its products can make over a four-week period. It includes product category information along with mobile integration into an augmented reality (AR) experience. “We

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Retail TouchPoints

APRIL 18, 2023

Now Flip is planning an “aggressive” expansion beyond the beauty category in the coming months that is likely to enlarge both its brand portfolio and its user base. “I The platform was very engaging, with a diverse set of reviewers, although most were women (not unexpected given that Flip is currently focused on beauty products).

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Retail TouchPoints

JANUARY 3, 2023

The firm points to two categories that will have the biggest influence worldwide: food and beverage, and beauty and personal care. Instead of supplements that sit in bottles in your medicine cabinet, our belief is that health should be readily available in your pocket,” Yoshimura said in an interview with Retail TouchPoints.

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365 Retail

JANUARY 30, 2025

Railpen , one of the UKs largest pension managers, has announced that Caledonia Park , its premium designer outlet village in Scotland, has achieved a record-breaking year for sales and footfall. Health and beauty saw significant growth, with sales rising by 26%, driven by the ongoing success of Rituals.

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Retail TouchPoints

AUGUST 3, 2020

Some pet care, fitness products, gardening and home improvement, cooking, household supplies, online grocery and tech companies did manage to top their 2019 peaks, as PipeCandy’s and our own data revealed. Outdoor Voices’ issues reflect longer-term problems than the coronavirus. What DTC Brands Can Do Now To Improve Outlook.

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