Retail TouchPoints

FEBRUARY 9, 2024

Discount shopping app Shein has announced plans to open a Seattle-area office as it continues to expand its U.S. Shein said it plans to hire more than 50 professionals to be based at the new location by the end of 2024, joining a growing U.S. Fulfillment and Logistics at Shein in a statement. and Whitestown, Ind. “The

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Fulfillment Social Commerce Apparel Customer Experience 213

Inside Retail

NOVEMBER 28, 2022

This year, over 102 million people will buy via social platforms in the US alone and by 2025, global sales via social commerce will exceed US$1.2 Among consumers – and not just Millennials – social commerce is gaining significant traction, growing three times as fast as overall e-commerce.

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Social Commerce Merchant Services Payment Services Fulfillment 130

Retail TouchPoints

APRIL 30, 2021

The solution provider plans to expand the app’s current offerings to help c-stores attract new customers by receiving offers funded by CPG companies and streamlining enrollment in retailers’ loyalty programs. “By This will enhance the experience and utility of the app for its millions of users.”.

Promotions 275

Promotions Planning Consumer Management 275

Retail TouchPoints

SEPTEMBER 14, 2022

14, for an inside look at one brand that has found the secret to livestream success.]. “If Billed as the next big thing in digital commerce — based largely on the format’s huge success on social platforms in China — both TikTok and Facebook have made headlines in recent months with reports of scalebacks in their live shopping plans stateside.

Social Commerce 242

Social Commerce Shopping Advertising Consumer 242

Retail TouchPoints

NOVEMBER 23, 2021

Now the retailer plans to make livestreaming history again with the first shoppable livestream on Twitter , featuring singer/songwriter Jason Derulo. “We are honored to have Walmart onboard as the first-ever brand to host a live shopping event on Twitter,” said Sarah Personette, Chief Customer Officer at Twitter in a statement.

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Social Commerce Shopping Apparel Planning 199

Retail TouchPoints

OCTOBER 3, 2022

“Powering our commerce API with TalkShopLive will provide customers with a seamless checkout experience anywhere online while being entertained,” said Casey Schlaybaugh, VP of Brand at Walmart in a statement at the time. TikTok also has added a number of social shopping features over the past year.

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Shopping Planning Checkout Marketing 313

Inside Retail

NOVEMBER 27, 2022

In a nutshell, the stable, slow-moving era of desktop-only e-commerce is gone. Innovation is at the core of their success and growth. . Imagine a scenario of adding modern touchpoints to commerce journeys, such as social commerce apps. Think anew with Mach.

Social Commerce 246

Social Commerce Shopping Management Consumer 246

Retail TouchPoints

AUGUST 19, 2021

We’ve done our Future Consumer Index seven times during COVID-19 and at this point, 19% say they have no fear at all [about COVID-19] and 33% say they’ll feel more comfortable in the next six months,” Orschell said in an interview with Retail TouchPoints. However, availability of products continues to be a challenge for many retailers.

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ATS Markdowns Consumer Social Commerce 298

Retail TouchPoints

NOVEMBER 28, 2023

In another example, social media platforms are typically thought of as top-of-funnel: they have a wide reach, but not everyone using them is in a purchasing mindset. The rise of social commerce , however, disrupts that notion entirely. Arnold regularly publishes original research and speaks at industry conferences.

Social Commerce 206

Social Commerce Advertising Marketing Consumer 206

Retail TouchPoints

JANUARY 23, 2023

A series of executive shifts at Pinterest in the span of one week indicate that the social platform is gearing up for the next stage of its push into social commerce. At the same time, Pinterest CEO Bill Ready has brought in fellow Google veteran Martha Welsh as Head of Strategy.

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Social Commerce Payment Services Marketing Shopping 178

Retail TouchPoints

AUGUST 1, 2022

These experiences are the newest flavor of social commerce that is redefining the retail shopping experience — both online and in-person. Global social commerce sales are expected to skyrocket from $492 billion in 2021 to $1.2 Experiential Effects: Give Your Customers a Gift. What does that mean?

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Customer Experience Social Commerce Advertising Shopping 300

Retail TouchPoints

DECEMBER 21, 2020

The reseller, which first announced the plans in late September 2020, has not issued a target price range or the number of shares to be made available. As of February 2020, shoppers were expressing increased interest in second-hand clothing: at the time, used items took up 14% of consumers’ closet space, according to a Poshmark study.

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Planning Fashion Consumer Social Commerce 269

Inside Retail

JUNE 29, 2022

Despite the multiple challenges over the last two and a half years, Carmen Chiu, regional managing director, Asia Pacific at Fortnum & Mason, is confident that the brand has built a solid foundation and engagement strategy with the domestic customer through its retail and hospitality businesses.

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Planning Social Commerce Outdoor Consumer 130

Retail TouchPoints

DECEMBER 7, 2021

Although these losses are largely tied to extremely aggressive expansion plans, they also point to universal problems DTC brands face, such as navigating the rising costs of online customer acquisition. The one thing that’s not changing is that DTCs will need to be able to look at CPA ratio against lifetime value,” Hamilton explained.

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Social Commerce Consumer Marketing Advertising 193

Retail TouchPoints

MARCH 3, 2021

As social commerce adoption continues to pick up its pace, more retailers are offering shoppable content on platforms like Snapchat, Instagram and TikTok. During an investor meeting in January , the brand’s parent company American Eagle Outfitters said it plans to close 200 to 250 of the 880 current American Eagle locations in the U.S.

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Social Commerce Checkout Fashion Location 260

Retail TouchPoints

JULY 19, 2022

But following a series of major strategic moves, the role Pinterest hopes to play in the burgeoning realm of social commerce is crystal clear. The company clearly plans to exploit these advantages as it pushes full steam ahead with a slate of new shopping features and new leadership at the helm.

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Shopping Social Commerce Merchant Services Fashion 236

Retail TouchPoints

AUGUST 3, 2022

The digital innovation fund was first announced at the retailer’s Investor Day event in October 2021, and since then the fund has already made a number of investments in start-ups including Haut.ai , Adeptmind , Revea , LUUM and ReStyle.

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Social Commerce Accounting Marketing Planning 255

Retail TouchPoints

SEPTEMBER 16, 2021

Walmart has teamed up with media company Meredith for a cross-platform partnership designed to help customers plan and prepare meals faster and more easily through AI-powered meal planning, shoppable recipes, visual search, chatbots and more.

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Social Commerce Shopping Planning Consumer 228

Retail TouchPoints

APRIL 11, 2024

Digital sports platform Fanatics is moving into the physical world in a big way with its first Fanatics Fest NYC , to be held at the Javits Center Aug. 16-18, 2024.

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Planning Apparel Social Commerce ATS 147

Retail TouchPoints

FEBRUARY 1, 2022

Services available via Petco will include: Overnight boarding at a sitter’s home; House-sitting services at the pet’s home; Dog walking; Doggy daycare in pet sitters’ homes; and Drop-in visits for potty breaks, play dates and litterbox cleaning for cats. “We But other pet care retailers are vying to be leader of the pack.

Social Commerce 206

Social Commerce Planning Shopping Location 206

Retail TouchPoints

AUGUST 10, 2021

At Chicago’s McCormick Place, Aug. And Andrew Lande-Shannon, Senior Director of Store Experience at Madison Reed, will share how contactless experiences have strengthened the retailer’s omnichannel business. Hot Takes on Livestreaming, Influencer Marketing and Social Commerce.

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Social Commerce Fulfillment Consumer Marketing 264

Retail TouchPoints

JULY 7, 2022

“Everyday influencer engagement is, on average, about 10X that of a professional influencer, and [they have] nearly 2X the conversion rate,” said Evan Wray, CEO of social commerce platform Mavely. Move Beyond Social Commerce Platforms for Maximum Impact.

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Marketing Social Commerce Consumer Management 262

Retail TouchPoints

JUNE 17, 2022

Pinners) are auto enthusiasts and 18 million Pinners have at one time or another been in the market for a new vehicle. People come to Pinterest with a shopping mindset,” said Kim Blommer, Automotive Industry Lead at Pinterest in an interview with Retail TouchPoints. “The Healey, who started his career at General Motors.

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Merchant Services Social Commerce Advertising Payment Services 270

Retail TouchPoints

MAY 22, 2024

This immersive experience features three distinct shopping environments designed around social trends and influencers: the underwater world of So Jelly, vintage Americana at Y’allternative and chic beauty and fashion at Go Chromatic.

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Fashion Location Planning Shopping 212

Retail TouchPoints

AUGUST 1, 2022

“It’s interesting that TikTok has allowed a ‘capital C’ corporation to be involved, but I think it stems from the fact that Barnes & Noble was the very first retailer to identify that #BookTok was a driving factor in book sales ,” said Jessica Brigman, Senior Account Executive at The Walt Disney Co. ’s The Back Story of #BookTok.

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Social Commerce Accounting Marketing Planning 235

Retail TouchPoints

OCTOBER 12, 2023

Driven by these developing technologies, signs point to more digitally immersive shopping and social commerce experiences that will be easier for people with different abilities to navigate. So what’s at play here and where might we go next? Anna Otieno is Head of Research, Strategy and Insights at New Engen.

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Social Commerce Consumer Shopping Marketing 242

Retail TouchPoints

SEPTEMBER 29, 2022

Now, AR is playing a central role in the platform’s commerce ambitions at the same time that the tech is becoming more ubiquitous and useful. . Verticals at Snap in an interview with Retail TouchPoints. Those three competitors in particular are also leading the charge in social commerce.

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Social Commerce Consumer Shopping Returns 223

Retail TouchPoints

NOVEMBER 5, 2021

Petco is staying at the forefront of social commerce via multiple live shopping events, produced in partnership with Facebook , that combine fashion, charity and adorable animals. Our goal is to be a leader in innovating and driving the use of social commerce in our category and in the U.S.”.

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Social Commerce Shopping Fashion Consumer 271

Retail TouchPoints

MARCH 25, 2024

The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge.

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Social Commerce Loss Prevention Customer Experience Customer Retention 194

Inside Retail

JANUARY 10, 2024

The world’s largest retailer shared expansive plans for the future of retail at the recent Consumer Electronics Show (CES 2024), focusing on adaptive retail strategies that encompass realms of customers, workforce and society. It’s essentially a ‘Virtual Try-On’ service that becomes a social experience.

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Shopping Payment Services Social Commerce Checkout 262

Retail TouchPoints

MAY 15, 2024

Expedia Group has unveiled a series of new products and services designed to make travel planning stress free. At the company’s annual Explore conference, Expedia partners got an inside scoop on more than 40 new offerings, including its new travel media network , a shoppable storefront for content creators and new AI-powered solutions.

Advertising 176

Advertising Planning Shopping Marketing 176

Retail TouchPoints

JULY 5, 2022

The latest report, which was released in December 2021, found that not only are retailers selling through branded ecommerce sites ( 76% ) and stores ( 65% ), they also are using other channels including social commerce ( 43% ), mobile websites/apps ( 36% ) and marketplaces ( 35% ).

Fulfillment 231

Fulfillment Social Commerce Customer Retention Consumer 231

Retail TouchPoints

JULY 23, 2021

The news that no spectators, not even locals, will be allowed at this year’s Olympics, not only means the loss of upwards of $1.2 The pop-ups and in-store shops planned for around the country will likely still remain, but due to the current state of emergency, will be required to close by 8pm. -Nicole Silberstein, Ecommerce Editor.

Advertising 305

Advertising Social Commerce Marketing Shopping 305

Retail TouchPoints

JULY 12, 2021

The Flipkart Group — India’s homegrown digital commerce conglomerate that is majority-owned by Walmart — has raised U.S. billion in fresh funding and is now valued at $37.6 Flipkart currently has more than 350 million registered users across India, a sizeable portion of the country’s nearly 1.4

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Wholesale Social Commerce Fashion Consumer 235

Retail TouchPoints

MARCH 1, 2021

At a time when uncertainty about decisions large and small is still the norm rather than the exception, Sam’s Club has made confidence-building a central tenet of its online merchandising. “We We know our members do a lot of research; they read reviews and look at what other consumers’ experiences are. How many reviews are there?’

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Consumer Social Commerce Promotions Planning 274

Retail TouchPoints

SEPTEMBER 2, 2021

A retailX panel of social media and influencer experts had a candid conversation about how influencers are driving the maturity of social commerce, which is expected to reach $36.09 billion in the U.S. this year — a 35% increase over 2020 — according to Insider Intelligence.

Social Commerce 238

Social Commerce Accounting Marketing Planning 238

Inside Retail

SEPTEMBER 7, 2023

At the time of publishing this article, Temu was the most popular free iPhone app in the US, United Kingdom, Australia and Germany. Concerns are rising that Temu and its suppliers may be operating at a loss. Temu entered the market at a time when consumers were grappling with global inflation, leading them to seek “value”.

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Advertising Promotions Social Commerce Shipping 130