Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. Employees facing an unorganized crowd of customers who all need assistance at the same time can feel overwhelmed and burned out.

Management 276

Management Customer Experience Location Accounting 276

Retail Gazette

MARCH 27, 2024

M&S has named Morrisons retail operations boss Jayne Wall as its new director of central store operations. Wall, who said last month she would be leaving the supermarket after over a decade, will take up her new role at the high-street giant in August.

Store Operations 69

Store Operations Grocer Supermarket Planning 69

Retail TouchPoints

MAY 1, 2023

The acquisition is contingent on a separate transaction in which Mapco and its remaining locations and assets will be sold to Majors Management. All of the locations to be acquired by Alimentation are company-operated, most of the real estate is company-owned and the deal also includes surplus property and a logistics fleet. .

Management 247

Management Location Planning Store Operations 247

Retail TouchPoints

FEBRUARY 24, 2023

Coles Group , which operates a chain of more than 800 supermarkets across Australia, will deploy the Bringg delivery management platform in a bid to make its home delivery operations more efficient. The solution will make it easier for Coles to allocate deliveries to its network of carriers and track deliveries in real time. “We

Supermarket 245

Supermarket Management Grocer Fulfillment 245

Retail TouchPoints

JUNE 12, 2020

Consumers and employees returning to reopened stores will be looking for positive proof that these locations are safe, and that shopper journeys have been redesigned to be as “touchless” as possible. Retail TouchPoints (RTP): What are the most important roles for facilities management as retail stores reopen?

Management 165

Management Loss Prevention ATS Store Operations 165

Retail TouchPoints

JANUARY 15, 2024

Office Depot ’s task completion rate has reached 90% across its network of 1,500 stores and 13,000 associates since implementing Zebra’s Workcloud software and mobile computing solutions. Since deployment, the solutions have become central to store operations.

Store Operations 250

Store Operations Management Planning ATS 250

Wiser

MARCH 7, 2018

Store operators are charged with creating a positive shopping experience, and there are a number of store key performance indicators (KPIs) that all operators need to use to judge their success. These KPIs apply to the vast majority of stores, from mid-sized to big box. Front of Store Conditions .

Store Operations 76

Store Operations Management Checkout Customer Experience 76

Retail TouchPoints

JANUARY 14, 2021

Pilot Company has chosen the 4R Systems machine learning Forecasting and Replenishment Solution to power logistics at its 750 Pilot Flying J travel centers in the U.S. We are always looking for ways to enhance the in-store experience for our team members and guests,” said Brian Ferguson, Chief Merchant for Pilot Company in a statement.

Supply Chain Management 221

Supply Chain Management Management Merchant Services Inventory Management 221

365 Retail

DECEMBER 15, 2022

During this ‘ cost of doing business ’ crisis, being smart with spending , not just money but energy and resources, is at its most crucial, and Sony are on-hand to be a partner to businesses to help them by provid ing high-impact but low-cost and sustainable solution s to their digital signage needs.” .

Store Operations 80

Store Operations Customer Experience Promotions Management 80

Retail TouchPoints

OCTOBER 8, 2020

Lithuanian grocery retailer IKI plans to deploy an intelligent workforce management solution aimed at increasing labor efficiency in its 228 stores for its 5,000 employees. Reflexis ESS will empower employees to manage schedule changes and requests from their mobile devices, resulting in greater engagement and retention.

Management 118

Management Store Operations Planning ATS 118

Retail TouchPoints

JULY 9, 2021

A Crisis at Traditional Retail. Chain retailers face fierce competition today on many fronts, not least of which is just getting the customer into the store. How is this managed? For many, outsourcing their energy management to achieve comprehensive retail energy savings is proving to be a viable strategy.

Management 264

Management Accounting Customer Experience Finance 264

Retail TouchPoints

JUNE 4, 2020

As retailers continue to reopen their stores, employee training and empowerment are coming to the forefront. For example, many associates will have to manage store traffic levels to ensure they adhere to local opening guidelines. “It This will ultimately add time and tasks to their already busy day.”.

Management 183

Management Fulfillment Store Operations Consumer 183

Inside Retail

OCTOBER 12, 2021

Lovisa chief executive and managing director Shane Fallscheer is stepping down from his role leading the jewellery retailer after 12 years. The post Lovisa CEO Shane Fallscheer exits business after 12 years at the helm appeared first on Inside Retail. per cent to $288 million and earnings before interest and tax 39 per cent up to $42.7

ATS 245

ATS Store Operations Management Marketing 245

Retail TouchPoints

JANUARY 11, 2024

Spotlights on Supply Chain, Sustainability and RMNs New at the 2024 event is the retailer-only Supply Chain 360 Summit being held on Sunday, Jan. 13, What’s in Store for Retail Media Networks. For those who want to check out actual stores in the retail mecca that is New York City, guided retail store tours begin at 10 a.m.

ATS 240

ATS Wholesale Inventory Management Fashion 240

Retail TouchPoints

MARCH 18, 2024

The 2023 pilot showed that the self-checkout experience was twice as fast at stores with the Express model compared to those without. “By Despite some consumer and retailer complaints about self-checkout , the technology is well entrenched in retail store operations.

Checkout 218

Checkout Payment Services Store Operations Customer Experience 218

Retail TouchPoints

JANUARY 18, 2024

The rumor that every NRF speaker was contractually obligated to mention artificial intelligence (AI) at least once per presentation is definitely untrue, but you’d be forgiven for thinking that was the case because AI worked its way into almost every conversation and presentation at the 2024 NRF Big Show.

Merchant Services 285

Merchant Services ATS Customer Experience Marketing 285

Retail TouchPoints

JANUARY 13, 2023

Albertsons has completed its rollout of an inventory management platform specifically designed for the rapidly changing nature of fresh products, deploying the solution across its more than 2,000 supermarkets in just seven months’ time. Driving sustainability practices across Albertsons Cos.

Inventory Management 282

Inventory Management Grocer Store Operations Supermarket 282

Retail TouchPoints

JUNE 3, 2021

My Wireless , an authorized AT&T retailer, will utilize Intelocate to enhance its day-to-day issue resolution and task management processes. The retailer aims to create visibility and improve turnaround times by using the operations platform to deliver top-notch customer service.

Management 160

Management ATS Store Operations 160

Retail TouchPoints

MAY 6, 2024

In a pharmacy in Seattle, when the temperature in its drug storage refrigerator falls below protocols, an automated alert warns the store manager before temperature-critical medicines spoil. Sustainability: Reduce an Organization’s Carbon Footprint and Energy Costs Energy is the fourth-largest in-store operating cost for U.S.

Store Operations 251

Store Operations Management Location Customer Experience 251

Retail TouchPoints

MARCH 16, 2023

The ultimate goal is to free up associates’ time to put more of their effort toward customer service while enabling optimal store conditions and accurate merchandising execution. “We

Wholesale 271

Wholesale Location ATS Inventory Management 271

Retail TouchPoints

APRIL 29, 2021

Retail pioneer Ron Johnson — the man responsible for the Apple Store and Target ’s first designer collaboration — is taking his new retail company public through a SPAC merger with Marquee Raine Acquisition Corp. So how should a premium company deliver a product for someone who wants to start digitally?

ATS 175

ATS Telecommunications Store Operations Consumer 175

Retail TouchPoints

JUNE 3, 2020

UK-based Tapi Carpets & Floors will implement the IntelocateRETAIL issue resolution management system as it reopens its 135 stores. The software will help the retailer increase transparency and the speed at which it resolves COVID-19-related issues, with the larger goal of increasing cost efficiencies and enhancing communication.

Management 151

Management ATS Store Operations 151

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 263

Store Operations Shipping Fulfillment Store Layout 263

Retail TouchPoints

MARCH 18, 2024

“Generative AI has only been publicly available as a friendly user interface since November 2022, and it’s already being embedded in retail operations such as customer service, marketing and even new shopping experiences,” said Michelle Grant, Director, Strategy and Insights for Retail at Salesforce in an interview with Retail TouchPoints.

Store Operations 298

Store Operations Shopping Marketing Management 298

Retail TouchPoints

NOVEMBER 11, 2020

Managing a product release as huge as the iPhone 12 can be a tricky proposition during the best of times, to say nothing of the challenges created during a pandemic. However, AT&T. was able to draw on lessons it learned from operating during the early days of COVID-19 to make the experience safe and orderly.

ATS 251

ATS Fulfillment Outdoor Management 251

Retail TouchPoints

SEPTEMBER 15, 2023

Nordstrom has held leadership positions across several areas of the business, including merchandising, store operations, Nordstrom.com and NordstromRack.com. In her newly created role, Gemma Lionello will oversee the strategy and execution of the company’s Nordstrom Rack stores. in a statement.

Merchandise Store 258

Merchandise Store Promotions Store Operations Management 258

Retail TouchPoints

OCTOBER 15, 2020

The closure of bars and restaurants at the start of the COVID-19 pandemic meant demand at alcoholic beverage merchants, which were designated as essential retailers, spiked just as hard as it did for grocery retailers. This individual was responsible for watching the orders, then ensuring proper fulfillment happened at a swift pace.

Management 149

Management Merchant Services Fulfillment Store Operations 149

Retail TouchPoints

JUNE 8, 2022

Convenience store operator Alimentation Couche-Tard has announced that is hiring for more than 25,000 positions at its more than 14,100 Circle K and Couche-Tard stores and support centers across North America, Europe and Asia. Canada and Europe over the next three years.

Employee Engagement 274

Employee Engagement Checkout Store Operations Fulfillment 274

Retail TouchPoints

OCTOBER 4, 2023

Some retailers have taken a look at consumer data, analyzing where consumers are making online purchases to better understand where a brick-and-mortar store might be successful based on the shoppers’ location. When it comes to a small-format store, a fraction of what might be available at a large format store is in stock.

Consumer 256

Consumer ATS Location Apparel 256

Retail Focus

FEBRUARY 19, 2024

Having conducted a full assessment of the ESL market, P&V chose to partner with Pricer due to its reputation as a market leader as well as the high quality nature of its solution, which matched both the premium aesthetics of the P&V stores, while also delivering the digital capabilities P&V wanted to build into its store operations.

Store Operations 147

Store Operations Marketing Promotions Customer Experience 147

Retail TouchPoints

FEBRUARY 26, 2024

Daniel’s Jewelers has been at the center of it all, although from the perspective of Sherwood’s grandson David, who now runs the company, the things that matter most have changed very little over the decades. His father and uncle, who were running the company at that time, were ready to retire, so David was brought in to help find a buyer.

Loss Prevention 287

Loss Prevention Jewelry Payment Services Accounting 287

Retail TouchPoints

MARCH 22, 2021

Wundermart’s current operations, which are focused on providing shopping opportunities at hotels and offices, let customers grab their desired items, scan each item and pay for them at a self-checkout kiosk. You should be capable of easily opening up autonomous shops, and it needs to be cost-effective.”.

Payment Services 311

Payment Services Checkout ATS Kiosk 311

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the Northeast region.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Put managers front and center. Create digital synergy. Assess technology gaps and make better use of what you have.

Employee Engagement 271

Employee Engagement Store Operations Consumer Management 271

Retail TouchPoints

APRIL 10, 2024

As part of an agreement with activist investor Arkhouse Management , Macy’s Inc. Ric Clark and Rick Markee bring tremendous dealmaking experience to Macy’s board and will be instrumental in maximizing value for shareholders,” said Gavriel Kahane and Jonathon Blackwell, Managing Partners at Arkhouse in a statement. “As

Finance 249

Finance Management Planning Store Operations 249

Retail TouchPoints

JUNE 7, 2022

Franchise Group has offered to acquire the retailer for $60 per share , which would value the company at approximately $8 billion. Backing for the deal reportedly came from investment firm Vintage Capital Management LLC, which has a 12.3% stake in the retail holding company.

Home Furnishings 231

Home Furnishings Finance ATS Management 231

Mass Relators

APRIL 21, 2022

Corey Paske has joined HRG as business development manager. His mission will be to bring HRG’s resources, such as category management, space planning, visual merchandising, retail strategy, creative services, and asset management, to the pet, hardware, and beauty segments of the retail industry. WAUKESHA, Wis.

Management 52

Management Visual Merchandising Space Planning Store Operations 52