Retail TouchPoints

JANUARY 7, 2025

Given the heightened focus on return policies during this period, it is an opportune time for customer fulfillment leaders to raise awareness within their organizations about a persistent challenge confronting retailers: the rise in retail returns fraud.

Returns 278

Returns Fulfillment Management Finance 278

Retail TouchPoints

JANUARY 17, 2025

As part of the deal, the robotics solution provider will engage in a Walmart-funded development program to enhance the retailers current online pickup and delivery fulfillment systems. Associated with the development program, Walmart will pay Symbotic a total of $520 million , including $230 million at closing.

Fulfillment 278

Fulfillment ATS Store Operations 278

Retail TouchPoints

JULY 21, 2022

PFS’ RetailConnect aims to enable retailers to fulfill ecommerce orders from brick-and-mortar stores efficiently and without disrupting ongoing store operations. RetailConnect combines an order management platform with lightweight hardware to help increase speed and accuracy.

Fulfillment 275

Fulfillment Shipping Store Operations Fashion 275

Retail TouchPoints

MAY 20, 2024

Michaels had a major ecommerce ship-from-store challenge. It’s not that this fulfillment method wasn’t popular — the arts and crafts retailer shipped nearly 3 million orders from its 1,300+ stores across the U.S. Michaels isn’t through improving its fulfillment capabilities. and Canada in 2023. What’s Next for Michaels?

Shipping 312

Shipping Fulfillment Store Operations Location 312

Retail TouchPoints

AUGUST 28, 2024

Walmart Marketplace will add three popular categories to its assortment and expand fulfillment offerings for sellers, including a multichannel solutions program that will use Walmart Fulfillment Services (WFS) to fulfill orders from any ecommerce site via Walmart’s supply chain when it launches Sept.

Fulfillment 259

Fulfillment Sporting Goods Fashion ATS 259

Retail TouchPoints

FEBRUARY 9, 2024

Hy-Vee will leverage Instacart ’s Fulfillment as a Service (FaaS) to integrate same-day delivery fulfillment capabilities into its owned and operated websites and apps.

Fulfillment 278

Fulfillment Supermarket Marketing Store Operations 278

Retail TouchPoints

MAY 24, 2023

Walmart has opened an in-store Market Fulfillment Center (MFC) at Store 100 in its home town of Bentonville, Ark. This new order fulfillment system is truly game-changing,” said Ryan Simpson, Store Manager at Store 100 in a statement.

Fulfillment 278

Fulfillment Customer Experience Planning Management 278

Retail TouchPoints

FEBRUARY 6, 2025

1-800-Flowers.com is collaborating with Uber Direct Ubers white label delivery service for merchants to help florists meet demand during one of their busiest periods of the year (and a day when many panicked Romeos and Juliets buy flowers at the last minute) Valentines Day.

Management 269

Management Merchant Services Fulfillment Shopping 269

Retail TouchPoints

FEBRUARY 8, 2024

Misfits Market has introduced Fulfilled by Misfits (FBM) , offering its logistics platform for perishable brands to store, pick, pack, fulfill and deliver their products nationwide. FBM already is working with consumer brands including Spot & Tango , Cometeer and Little Spoon.

Fulfillment 277

Fulfillment Marketing Shipping Consumer 277

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier.

Fulfillment 286

Fulfillment Drop-Shipping Shipping Markdowns 286

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Want to find out more about how retailers are meeting omnichannel and fulfillment challenges?

Fulfillment 289

Fulfillment Drop-Shipping Customer Retention Shipping 289

Retail TouchPoints

JANUARY 13, 2025

Artificial intelligence (AI) has been a headline topic at the National Retail Federations annual Big Show , and NVIDIA is undoubtedly one of the companies leading the industrys innovation in this sector. Ultimately, this can help retailers improve throughput and fulfill orders faster.

Customer Experience 290

Customer Experience Marketing Fulfillment Store Operations 290

Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — the fulfillment scenarios really are endless. This is one situation you want to avoid at all costs. Did you just groan aloud?

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

DECEMBER 18, 2024

In July 2024 , supermarket retailer Hy-Vee partnered with VusionGroup to install ESLs in more than 230 stores, following close on the heels of Walmart s June 2024 decision to roll out the solution providers digital shelf labels chainwide.

Inventory Management 264

Inventory Management Management Marketing Fulfillment 264

Retail TouchPoints

FEBRUARY 14, 2024

Staples will install autonomous item-handling robots in its fulfillment centers as part of a multi-year agreement with RightHand Robotics. We have always valued automation, and we see it as the future of ecommerce picking,” said Amit Kalra, Chief Supply Chain Officer at Staples in a statement. “We

Fulfillment 272

Fulfillment Wholesale Shopping Store Operations 272

Retail TouchPoints

DECEMBER 12, 2024

The retailer is working with both new sellers and existing suppliers to populate its new marketplace, with plans to include products at a range of price points designed to appeal to both value-oriented and more affluent customers. Lowes said it will rely on major suppliers to execute fulfillment and delivery.

Fulfillment 287

Fulfillment Planning Location ATS 287

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Unemployment is at 3.5% Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

Fulfillment 278

Fulfillment Shipping Supply Chain Management Consumer 278

Retail TouchPoints

NOVEMBER 22, 2024

As a family-owned business, Bealls understands the importance of ensuring employees are fulfilled both at work and in their personal lives,” said Sanish Mondkar, CEO and Founder of Legion Technologies in a statement.

Management 277

Management Employee Engagement Fulfillment Store Operations 277

Retail TouchPoints

JANUARY 26, 2023

Sam’s Club is embarking on an ambitious expansion of its physical footprint, beginning with five new fulfillment and distribution centers opening this year — the first, in Georgia, in Q3 2023.

Fulfillment 278

Fulfillment Checkout Shipping Location 278

Retail TouchPoints

JANUARY 9, 2025

The stores centerpiece is its Dome Tent, where shoppers can lay down and look up at AI-generated content that will take them through a 30 -minute visual journey, featuring natural soundscapes and visuals to take the viewer from day to night. Scent is one of the biggest things that draws memories in people, Bettencourt added.

Outdoor 278

Outdoor Fulfillment Consumer Location 278

Retail TouchPoints

JULY 10, 2024

Ikea stores, long known as warehouse-sized selling spaces scented with the wafting aroma of Swedish meatballs, have been shrinking and changing functions in recent months — including taking a bigger role in last mile fulfillment. Del Fabbro gave the example of people shopping for sofas.

Fulfillment 255

Fulfillment Customer Experience Shopping Promotions 255

Retail TouchPoints

FEBRUARY 20, 2025

billion investment in omnichannel growth, the furniture retailer is planning seven new Plan and Order Point stores with pickup locations this year; the eighth store, in Santa Monica, Calif., Building off a $2.2 will be solely a pickup point. Other major developments from Ikeas FY 2024, which ended Aug.

Planning 214

Planning Fulfillment Location Payment Services 214

Retail TouchPoints

NOVEMBER 10, 2022

Localized design features: Target will incorporate community-focused elements into each store’s design, from native landscaping outside the store to localized product selections inside. Guests and team members tell us they come to Target because they feel inspired, connected and welcomed.

Fulfillment 264

Fulfillment Store Layout Planning Accounting 264

Retail TouchPoints

DECEMBER 19, 2023

13 that has affected its ability to fulfill orders on time — a major challenge at any time, but one that’s particularly fraught so close to the Christmas holidays. detected a data breach on Dec. 15 filing with the Securities and Exchange Commission (SEC).

Fulfillment 264

Fulfillment Wholesale Consumer Store Operations 264

Retail TouchPoints

OCTOBER 11, 2024

While 7-Eleven is at the forefront of inventive uses for vision AI in the convenience retail market, we are also observing interest and adoption of vision AI for supermarket retailers for resource reallocation, to mirror each store’s unique ebb and flow of operations and foot traffic throughout the day.

Advertising 295

Advertising Drop-Shipping Checkout Supermarket 295

Inside Retail

APRIL 16, 2025

With a career that has spanned leadership roles at Country Road, Aldi and Kmart Australia, Turner brings a rare blend of operational excellence, people-first leadership and market adaptability to the table. Rachel Turner: My retail career started at a very early age.

Management 191

Management Fulfillment Store Operations Marketing 191

Retail TouchPoints

MAY 1, 2025

Our deep integration with retailers and our leading technologies are critical advantages for Instacart, said Chris Rogers, Chief Business Officer at Instacart in a statement. Were incredibly proud of what weve built at Wynshop, said Neil Moses, Wynshops CEO, in a statement.

Fulfillment 173

Fulfillment Advertising Shopping ATS 173

Retail TouchPoints

MARCH 14, 2025

The 150,000-square-foot space, located within the District at Howell Mill shopping center in Atlantas Upper Westside neighborhood, will offer furniture, home dcor, housewares, appliances and home improvement essentials. In May 2022 Wayfair opened its first AllModern store format in Lynnfield, Mass. will expedite deliveries.

Fulfillment 165

Fulfillment Location Shopping ATS 165

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023.

Fulfillment 302

Fulfillment Markdowns Store Operations Customer Experience 302

Retail TouchPoints

APRIL 17, 2025

Square or circular grids can create inefficiencies and leave out smaller areas at their edges, so the hexagonal shape helps ensure that every point within a delivery zone is included. Image courtesy Walmart. Because hexagons fit together perfectly, they can cover an entire area without leaving gaps.

Fulfillment 147

Fulfillment Shipping Location Planning 147

Retail TouchPoints

NOVEMBER 22, 2023

Many are operating now, in time for the holiday season, and Walmart plans to expand the stations to additional stores next year. Today we have over 4,000 stores operating as delivery hubs, fulfilling and delivering a variety of different order types,” wrote Jennifer McKeehan, SVP, Transportation and Delivery at Walmart in a blog post.

Fulfillment 264

Fulfillment Store Operations Customer Experience Planning 264

Retail TouchPoints

SEPTEMBER 19, 2023

Instacart has made its initial public offering (IPO), pricing its stock at $30 per share and valuing the grocery delivery and technology company at approximately $10 billion. The IPO valuation represents a significant decline from early 2021, at the height of the COVID pandemic, when Instacart raised funding at a $39 billion valuation.

ATS 263

ATS Fulfillment Checkout Advertising 263

Retail TouchPoints

JANUARY 14, 2025

We are the last consumer electronics retailer , so how we go to market and what’s important to us both product and experience is very specific to our purpose, said Barry at the NRF Big Show in NYC. Part of the way Barry is enabling this at Best Buy is through the changes in how its workforce is managed.

Consumer 287

Consumer Marketing Management Fulfillment 287

Retail TouchPoints

MARCH 25, 2025

All those brands will also now have access to in-store advertising on Instacarts AI-powered Caper Carts smart carts, which are currently deployed at retailers including Aldi, Kroger, Wakefern and Schnucks. The expansion, which will begin in April 2025, allows advertisers to reach consumers at key points in the shopper journey.

Advertising 147

Advertising Fulfillment Grocer Finance 147

Retail TouchPoints

MAY 7, 2025

That requires a coordinated effort from policymakers, retailers and consumers to reject the exploitation at the heart of fast fashion and ensure no business can continue to operate with forced labor in its supply chain. Conduct in-person audits of factories, farms and fulfillment centers. While the U.S. Heres what we can do.

Fast Fashion 250

Fast Fashion Fashion Accounting Consumer 250

Retail TouchPoints

JUNE 8, 2022

Convenience store operator Alimentation Couche-Tard has announced that is hiring for more than 25,000 positions at its more than 14,100 Circle K and Couche-Tard stores and support centers across North America, Europe and Asia. Canada and Europe over the next three years.

Employee Engagement 298

Employee Engagement Checkout Store Operations Fulfillment 298

Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. It was simple and I was able to make my party at the last minute and deliver an awesome gift like I hoped.’”

Fulfillment 306

Fulfillment Shipping Inventory Management Location 306