Retail TouchPoints

MARCH 25, 2024

Beginning in April, the retailer will offer a free battery recycling box (while supplies last), in which consumers can collect batteries at home and return them to Staples for free recycling. Staples has leveraged consumer recycling behavior research from MIT and partnered with Call2Recycle and ERI to design the program.

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ATS Returns Consumer Location 249

Retail TouchPoints

MARCH 14, 2023

Returns are, like it or not, as much a part of retail operations as the sales themselves. The exact return rate varies among different verticals and individual retailers, but online sales consistently generate higher levels of returns compared to brick-and-mortar. That means you’re out of business.

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Returns Markdowns Fulfillment Consumer 205

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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Returns Drop-Shipping Merchant Services Shipping 303

Retail TouchPoints

APRIL 11, 2023

For some, however, this trade-off comes at the price of navigating frustrating and, at times, confusing return policies. With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward.

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Returns Customer Retention Consumer Shopping 237

Retail TouchPoints

MARCH 28, 2023

For many years, permissive returns policies have been the norm in ecommerce. For the post-holiday season just past, it’s estimated that the total value of returned goods will be around $171 billion. retailers were revisiting their returns policies as of late 2022. With numbers like these, it’s no wonder that most U.S.

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Returns Home Furnishings Supply Chain Management Consumer 237

Retail TouchPoints

NOVEMBER 8, 2022

Overstock.com is piloting a new returns program with UPS that will allow Overstock customers to schedule doorstep pickup for returns of unwanted items with no re-boxing required. . This] large market provides us with additional opportunities to gain market share even if online penetration remains unchanged over the near term.

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Home Furnishings Returns Marketing Consumer 234

Retail TouchPoints

MAY 30, 2022

A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want. In trying to accommodate all customer demands while simultaneously fighting for market share in a rapidly expanding and competitive fashion industry, retailers are relaxing their return policies.

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Returns Fashion Supply Chain Management Shopping 285

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

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Planning Shipping Returns Customer Retention 290

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Its retail performance exceeded Moody’s analyst expectations, and margins held up well despite heavy competition from rivals like Walmart , Target and Best Buy , according to Charlie O’Shea, VP at Moody’s. Amazon’s Q4 revenue hit $125.56

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Fulfillment Drop-Shipping Apparel Shipping 236

Inside Retail

MARCH 14, 2023

International shipping could be your key to growth Offering international deliveries can open entirely new markets, which in turn can bring significant growth for your business. One survey found that three in four Australians consider at least some element of sustainability when they buy online. Thankfully, that’s not always bad news.

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Shipping Fulfillment Returns Shopping 130

Inside Retail

APRIL 8, 2024

The showroom not only marks a significant expansion for iMotorbike but also heralds an industry-leading partnership with the Selangor Technical Skills Development Centre (STDC) aimed at upskilling young people in the region and strengthening the company’s talent pipeline. billion in revenue this year and grow at a CAGR of 2.37

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Marketing Payment Services Fulfillment Planning 130

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. For retailers struggling to avoid bankruptcy or emerge from it, a growing returns quagmire could be deadly.

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Returns Merchant Services Department Stores Shipping 318

Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. 4: Return rates. Returns are an inevitable part of retail. shoppers returned more — and earlier — than in the previous holiday season.

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Fulfillment Returns Shipping Promotions 253

Inside Retail

MARCH 7, 2024

Our 2024 report features C-level executives with decades of leadership experience, alongside start-up founders and digital specialists with a wide range of skills, from marketing to logistics. This experience led to a role in sales and account management, helping retailers solve fulfilment challenges, sparking my passion for the industry.

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Fulfillment Shipping Returns Inventory Management 249

Retail TouchPoints

JUNE 16, 2020

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes.

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Returns Drop-Shipping Store Operations Shipping 162

Retail TouchPoints

MAY 11, 2021

It’s becoming increasingly clear that returns have costs that go well beyond the financial. 5 billion pounds of returned goods end up in landfills and 15 million metric tons of carbon dioxide are emitted in the transportation of returns, according to research conducted by reverse logistics solution provider Optoro.

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Returns Consumer Shopping Accounting 282

Retail TouchPoints

JULY 27, 2020

As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. Ray Riley, CEO, Progress Retail.

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Returns Fulfillment Checkout Marketing 194

Retail TouchPoints

APRIL 18, 2024

The Battle to Create Retail’s Future The retail industry has surpassed the tipping point on Kurzweil’s law of accelerating returns, which states that the rate of technological process and innovation tends to accelerate exponentially over time. Many retailers are at this stage. No army of humans can do this. That sounds good.

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Fulfillment Marketing Returns Supermarket 235

Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. RTP: What impact do returns have on supply chain costs?

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Returns Supply Chain Management Fulfillment Customer Experience 284

Inside Retail

MARCH 24, 2024

ShipStation, a global leading provider of shipping software solutions, has announced its continued investment in the Australian market. In addition to its commitment to the Australian market, ShipStation will introduce a series of new capabilities this year.

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Merchant Services Drop-Shipping Checkout Fulfillment 130

Inside Retail

SEPTEMBER 19, 2023

Leading market research firm Euromonitor International has just unveiled its 2023 rankings for the Top 10 fastest growing and biggest retailers in Asia Pacific, with Indonesia’s GoTo stealing the spotlight. Post-pandemic, consumers are returning to physical stores that offer immersive experiences.

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Retail Marketing Marketing Apparel Fulfillment 130

Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. According to Insider , total retail returns were projected to grow 2.2% As it turns out, this is quite an expensive problem to solve.

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Shipping Drop-Shipping Returns Comparison Shopping 207

Retail TouchPoints

APRIL 18, 2023

After working for three years at the American energy company Baker Hughes, he decided he wanted “to build his own stuff.” I learned that the only way for this to work is that the social experience needs to be the best, the UGC needs to be honest and the commerce experience needs to be at least as good as Amazon.

Marketing 242

Marketing Payment Services Beauty and Health Fulfillment 242

Inside Retail

APRIL 26, 2021

Fulfilment by GlamCorner now sees the platform handling the logistics of clothing rental on behalf of fashion brands, including warehousing, cleaning, shipping and returns, and giving brands their own rental stores, which they can embed in their e-commerce sites and promote to customers. The ‘Attenborough’ effect.

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Fashion Marketing Fulfillment Fast Fashion 246

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

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Returns Merchant Services Drop-Shipping Accessories 149

Inside Retail

APRIL 28, 2024

At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment. ’,” explains Jia Lee, senior content marketing manager at Klaviyo.

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Checkout Shipping Fulfillment Customer Experience 246

Star Miconics

MARCH 8, 2024

trillion in 2024 and will continue to grow at a 10.06% CAGR through 2028 to reach $1.79 of the world’s population, about 2 billion people, takes advantage of meal delivery, and they expect the market to grow to 2.5 Analysts also expect the grocery delivery market , now about $257.5 Statista analysts estimate that 27.4%

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Fulfillment Kiosk Grocer Point of Sale 52

Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

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Payment Services Shipping Fulfillment Finance 308

Retail TouchPoints

OCTOBER 7, 2022

Like many other publications, The Indy (as it’s known by readers) has been working with brands and retailers for years through affiliate marketing relationships, primarily on its reviews section IndyBest. Social Commerce Meets Affiliate Marketing. Then the merchant takes over for fulfillment, logistics and so on.”.

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Merchant Services Checkout ATS Fulfillment 232

Retail TouchPoints

JULY 26, 2021

There are plenty of good reasons to sell direct, from higher margins to insulation from future pandemics, but succeeding at DTC requires a different set of skills than the B2B environment you’re used to. Building an online presence starts with a well-designed website supported by an effective digital marketing plan. Digital Marketing.

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Wholesale Payment Services Fulfillment Returns 268

Inside Retail

OCTOBER 6, 2021

From fast navigation to clear and compelling imagery, on-demand customer service and easy product returns, the bar is continually being raised for retail stores wishing to succeed in today’s hyper-competitive online marketplace. Return a product if it’s not right. Personalised product recommendations (e.g. Get answers to questions.

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Returns Fulfillment Management Consumer 130

Retail TouchPoints

OCTOBER 28, 2020

Inmar Intelligence will become a reseller of Happy Returns ’ Returns Bar and Online Returns Exchange Services (ORES). The partnership will merge Inmar’s returns processing and data services with Happy Returns’ ORES capabilities in an effort to improve both solution providers’ return services.

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Returns Marketing ATS Fulfillment 133

Inside Retail

OCTOBER 12, 2022

Earlier this month, Inside FMCG launched the second annual Making it in Marketing report, in collaboration with Adobe, where we detailed a few of our favourite marketing campaigns from the past year and spoke to the people that made them happen. If there’s one brand many marketers could stand to learn a lesson from, it’s Oatly.

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Marketing Outdoor Returns Fulfillment 130

Inside Retail

FEBRUARY 5, 2024

As we venture into 2024, Australian retailers stand at the crossroads of evolving consumer behaviours, economic uncertainties, and technological advancements. Globally, marketplaces were predicted to account for $389 billion worth of sales over the Peak Season, outpacing the broader e-commerce market.

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Shipping Fulfillment Returns Accounting 130

Inside Retail

SEPTEMBER 26, 2023

Reimagining fulfilment and last-mile strategies has become a must in the new age of retail to survive and thrive, introducing new considerations like supply chain agility to weather the competition. Returning packaging materials for reuse of recycling can extend these incentives out to the consumer and encourage sustainable practices.

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Fulfillment Consumer Returns Location 264

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. In contrast, 3PL services oversee the order fulfillment cycle on behalf of the company. In contrast, 3PL services oversee the order fulfillment cycle on behalf of the company. Each option has its benefits and disadvantages.

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Fulfillment Shipping Inventory Management Management 280

Mass Relators

AUGUST 7, 2023

Returns are a touchy subject. When a famous and well-loved retailer, known for its iconic footwear, flannel products and liberal return policies, announced a few years back that it was tightening returns policies, it attracted considerable media attention. Kennedy, can be applied to the retail industry and the issue of returns.

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Returns Consumer Apparel Fulfillment 52