Retail TouchPoints

APRIL 28, 2022

There is no doubt that customers value convenience over sustainability, which is why same-day shipping remains a popular delivery option along with the increasing rate of returns in ecommerce. At least 65% of world economies have committed to achieve net zero by 2050. It helps address the need for one-day or same-day deliveries.

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Planning Drop-Shipping Supply Chain Management Returns 246

Retail TouchPoints

APRIL 3, 2025

As we all now know, Norman was at the cusp of a whole new category of retail, one now dominated by companies such as Dollar Tree and TJ Maxx. Taking the Mantle in the Midst of an Industry Inflection Point But Bradley Nardick has taken the reins at a moment when the off-price segment is experiencing unprecedented challenges.

Wholesale 147

Wholesale Drop-Shipping Merchant Services Shipping 147

Retail TouchPoints

OCTOBER 3, 2023

It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. It was no longer enough to route orders to a handful of DCs and drop ship vendors.

Fulfillment 286

Fulfillment Drop-Shipping Shipping Markdowns 286

Inside Retail

AUGUST 15, 2023

Temple & Webster also has plans to achieve $1 billion in annual sales within the next three to five years. It plans to increase its brand spend in the upcoming financial year. Beautiful spaces through AI As part of its plan to gain market share and reach $1 billion in sales, Temple & Webster has invested in its private labels.

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Planning Drop-Shipping Net Profit Returns 246

Retail TouchPoints

AUGUST 12, 2024

million, while gross margin landed at 56% compared to 54.6% The company pointed to faster growth in glasses, lower outbound customer shipping costs as a percent of revenue and improved efficiencies in owned optical laboratories as key drivers for this gross margin improvement. Allbirds Emphasizes Transformation Plan with 26.8%

Drop-Shipping 275

Drop-Shipping Customer Experience Planning Advertising 275

Retail TouchPoints

MARCH 30, 2021

The retailer plans to use the marketplace to expand its current list of suppliers, as a way to provide more options in categories that complement the company’s current assortment. The retailer will leverage its website and drop shipping for order fulfillment to create a positive customer experience.

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Drop-Shipping Fulfillment Shipping Customer Experience 261

Retail TouchPoints

OCTOBER 11, 2021

The Michaels Marketplace will be invite-only and aimed at “high-volume sellers of components, tools or craft materials,” according to an announcement on the company’s website. The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment.

Payment Services 264

Payment Services Drop-Shipping Fulfillment Shipping 264

Retail TouchPoints

MAY 2, 2022

Much of this impact comes from shipping and warehousing, as well as from operating all those computer servers to facilitate all of those sales. When a consumer returns an item, that’s two legs of shipping — and the concomitant environmental impact — that essentially occurred for naught. Mitigating Returns. pounds per item.

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Drop-Shipping Returns Supply Chain Management Shipping 334

Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. Retail sales grew 3% during the extended holiday season (Oct. 11 through Dec.

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Drop-Shipping Returns Merchant Services Shipping 311

Retail TouchPoints

NOVEMBER 30, 2020

The 2020 ecommerce holiday shopping and shipping season is expected to eclipse years past. Retailers will have to have a definitive plan to communicate order confirmations, delivery updates and delay notifications. Customers understand that, and just want to be informed as close to real time as possible so they can plan accordingly.

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Drop-Shipping Shipping Consumer Planning 225

Retail TouchPoints

APRIL 27, 2023

The Generation Insights study that found a 17% difference between ecommerce and physical stores looked at four elements: transport, buildings, data, and packaging. Smarter Shipping Options Transport is a large component of the ecommerce footprint. Gonzalo Pascual serves as the International VP of Sales and Marketing at ClearSale.

Drop-Shipping 289

Drop-Shipping Returns Shipping Consumer 289

Inside Retail

MAY 5, 2025

Aloha Collection co-founders Heather Aiu and Rachael Leinaala Soares are hard at work spreading the spirit of ‘aloha’ to the rest of the world through their rapidly expanding accessories and lifestyle brand. IR : What strategies is the brand planning to tap into in the next one to two years to promote growth and brand awareness?

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Drop-Shipping Shipping Accessories Planning 130

Retail TouchPoints

AUGUST 7, 2023

And Wish, which held that top spot back in 2018, has now dropped out of the top 50 completely after having fallen to #35 as of last March. There are other troublesome indicators for the company: Q2 saw declines across the board at Wish. The trade-off is long shipping times, another thing Wish is working hard to improve.

Merchant Services 245

Merchant Services Drop-Shipping Shipping Payment Services 245

Retail TouchPoints

AUGUST 7, 2024

After a little more than a year in his role as EVP and Chief Consumer Officer, Jim Dausch has stepped down from his post at Under Armour , according to an SEC filing from the company. Before joining Under Armour, he spent more than 20 years in various roles at Marriott. When Dausch leaves the company on Aug.

Drop-Shipping 264

Drop-Shipping Wholesale Customer Experience Shipping 264

Inside Retail

JUNE 12, 2023

She will replace Louis Mittoni, the controlling shareholder, who has taken a step back in the organisation as part of a strategic plan for the expansion of the ASX-listed business announced in March. Cox has held roles with companies including Ocado, Coles, Redmart, Alibaba and Carousell across the UK, Australia, and Southeast Asia.

Drop-Shipping 245

Drop-Shipping Shipping Planning Marketing 245

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. Retailers across the U.S.

Returns 328

Returns Merchant Services Drop-Shipping Consumer 328

Retail TouchPoints

JULY 13, 2023

“The biggest advantage that comes with [supply chain visibility] is knowing where you have stability in your supply chain,” said Balika Sonthalia, Senior Partner and Head of the Strategic Operations Practice for the Americas at Kearney in an interview with Retail TouchPoints. As a result, IDTechEx expects 39.3

Drop-Shipping 243

Drop-Shipping Fulfillment Shipping Wholesale 243

Retail TouchPoints

MARCH 28, 2022

The beauty retailer recently announced its plans to open more standalone stores and beauty shop-in-shops at Target and by adding Return Bars to locations, it will be able to boost store traffic, streamline the returns process and help reduce logistical costs. As a result, 78% of Americans will live within 10 miles of a Return Bar.

Merchant Services 245

Merchant Services Returns Drop-Shipping Checkout 245

Retail TouchPoints

MAY 27, 2021

Ecommerce retailers are looking for ways to minimize the bottom line impact of returns — some even forgoing recovering the product to save on shipping costs. Their most common complaint was centered around retailers not including a return label in the shipping box. Does anyone actually like returns?

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Drop-Shipping Returns Shipping Kiosk 179

Inside Retail

NOVEMBER 28, 2023

Whether using tried and tested pre-built templates from Klaviyo’s extensive library, or building unique flows using a simple drag-and-drop tool to create their own, retailers can create advanced, profitable automated flows that are proven to boost conversion rates. The promotion boosted Arizona’s off-season revenue by 201 per cent. “In

Marketing 287

Marketing Drop-Shipping Promotions Checkout 287

Retail TouchPoints

NOVEMBER 2, 2021

Now, NMG has acquired a minority stake in Fashionphile and plans to open Fashionphile Selling Studios in an additional nine stores over the next nine months. Customer who sell their luxury products to Fashionphile have the option of receiving payment in the form of a Neiman Marcus gift card and receive a 10% discount on the gift card value.

Merchant Services 261

Merchant Services Drop-Shipping Accessories Fashion 261

Retail TouchPoints

NOVEMBER 9, 2021

With so much at stake, retailers must get fulfillment right or risk being left behind. A strong store-based fulfillment program requires a “single source of inventory truth, which is very challenging,” said Marie Driscoll, Managing Director, Luxury & Fashion at Coresight Research in an interview with Retail TouchPoints.

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Fulfillment Drop-Shipping Shipping Consumer 306

Retail TouchPoints

AUGUST 22, 2024

Although her Wall Street background gave her a clear advantage in finance, her time working under Mary Beth Laughton — Sephora’s VP of Ecommerce at the time — unlocked new career possibilities. I raised my hand, said I believed there was a role there, and we have been chipping away at our omnichannel experience since.”

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Fulfillment Drop-Shipping Shipping Customer Experience 276

Retail TouchPoints

AUGUST 15, 2022

As you develop your plans for 2023, consider these recommendations, based on the 2022 survey findings: Diversify Your Marketing Mix . Stand Out Beyond Free Shipping . Last year’s top retention tool — free shipping — fell slightly, from 64% in 2021 to 57% in 2022. Be Transparent About Inventory Challenges .

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Drop-Shipping Shipping Outdoor Customer Retention 243

Retail TouchPoints

APRIL 3, 2024

This can include options like in-store returns for online purchases, box-free returns at specific drop-off locations or even home pickup services; Simplify the returns process: U.S. Drawbacks to offering free returns include increased costs for your company via returns processing, shipping, handling and restocking.

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Returns Drop-Shipping Shipping Consumer 249

Retail TouchPoints

AUGUST 27, 2024

“With so many things happening over the last two years — the pandemic, political pressures, social justice protests, geopolitical and supply chain challenges — everyone stayed at a perfect moderate level of anxiety,” said Ericka McCoy, Chief Marketing Officer at analyst firm Resonate in an interview with Retail TouchPoints.

Markdowns 337

Markdowns Drop-Shipping Consumer Discount Store 337

Retail TouchPoints

DECEMBER 7, 2020

27) dropped considerably in comparison to last year. 29) were closer to recent trends, at -34% and -26% respectively. This means that the drop in Black Friday traffic may benefit other, later dates before New Year’s. Since the beginning of the summer, those numbers have been trending to only 45%, with Saturdays at 19%.

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Drop-Shipping Shipping Store Operations Shopping 243

Retail TouchPoints

JULY 10, 2024

Mislabeled stock can snowball into a customer service dilemma — with wrong items shipping out to buying customers. Your buyers’ preferences can change at any time, meaning an item that was once popular may suddenly no longer be a top seller. 5: Shifting customer demands: Keeping up with buying trends.

Inventory Management 278

Inventory Management Management Merchant Services Drop-Shipping 278

Retail TouchPoints

JULY 26, 2022

A peek at second-quarter data indicates this trend is accelerating, with April and May showing a 7% increase in ASP on top of a 17% increase during the same period in 2021. This scenario sets up a battle across all sectors of the economy for brands looking to tap into consumer wallets as they shop for fewer items at fewer retailers.

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Drop-Shipping Fulfillment Consumer Shipping 306

Retail TouchPoints

APRIL 26, 2022

The rapidly growing retailer, which raised $100 million in a February 2022 funding round, plans to open 25 new stores in 2022 , with more coming in 2023. Foxtrot will be among the innovative thought leaders presenting at the 2022 Retail Innovation Conference and Expo on May 10-12, 2022, in Chicago.

Payment Services 264

Payment Services Drop-Shipping Shipping Inventory Management 264

Inside Retail

FEBRUARY 22, 2022

Bluethumb Digital’s first collection, the Genesis Drop, is set to launch this Thursday, February 24, with 91 artworks from 25 Australian digital artists, including big names, such as Marble Mannequin, Mysterious AI, and Brad Robson, who recently got a shoutout from NFT aficionado Paris Hilton. The launch comes amidst growing demand for NFTs.

Payment Services 246

Payment Services Drop-Shipping Shipping Planning 246

Retail TouchPoints

AUGUST 24, 2020

One of the more jaw-dropping retail statistics of the past few months is the more than 400% increase in Walmart shopping app downloads. But with its June summer sale, it’s clear that Amazon has no plans to sit on the sidelines. Last year, a study noted that 68% of shoppers planned to comparison shop against Amazon on Prime Day.

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Comparison Shopping Drop-Shipping Fulfillment Planning 260

Inside Retail

SEPTEMBER 4, 2023

When she accidentally dropped two glass reusable cups in a week – and didn’t have a lid that could be used for the cups in her draws – she identified a gap in the market. Yehezkel told Inside Retail that Lydy’s products had to be functional across different types of cups, so people could grab and go with whatever they had at home.

Drop-Shipping 246

Drop-Shipping Shipping Wholesale Promotions 246

Inside Retail

APRIL 1, 2025

Clinton Cahn, CEO of The Reject Shop, noted that there has been a rise in demand for everyday essential items, whereas its discretionary range showed a drop-off in demand, which affected margins. Landlords are not coming to reality with where the market is at the moment.

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Promotions Finance Markdowns Drop-Shipping 130

Retail TouchPoints

OCTOBER 26, 2022

After getting her MBA at Stanford, she returned to India and spent the next decade in retail, just as ecommerce was taking off in the country. I had been at the heart of the digitization in the B2C space, but hadn’t seen it in B2B , so that was one white space right there. But that degree came in handy.

Drop-Shipping 287

Drop-Shipping Merchant Services Shipping Wholesale 287

Retail TouchPoints

MARCH 30, 2022

“We know that getting people their items as quickly as possible is a critical factor in customer satisfaction and loyalty, so there is heightened focus on how we can ensure customers are getting their items,” said Camille Dunn, Director of Corporate Communications, Last Mile at Walmart in an interview with Retail TouchPoints. “We

Fulfillment 298

Fulfillment Drop-Shipping Supply Chain Management Grocer 298

Retail TouchPoints

JUNE 1, 2021

To be sure, some of the retailers debuting marketplaces are looking to compete directly with Amazon: Walmart , Target , Hudson’s Bay and the planned Debenhams marketplace (under new owner Boohoo Group ) are all essentially huge digital department stores with broad category reach. Expand Reach, but Within your Niche.

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Drop-Shipping Shipping Consumer Department Stores 299