Retail TouchPoints

AUGUST 28, 2023

“For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. 22, 2023 briefing.

Returns 218

Returns Fulfillment Shipping Checkout 218

Retail TouchPoints

SEPTEMBER 13, 2023

It would fulfill and ship out orders only for them to be reported weeks or months later as fraudulent, ultimately saddling this brand with both the loss of goods and chargeback fees. Prior to his role at Ethoca, he led global M&A for Mastercard. Originally, the retailer was experiencing thousands of chargebacks every month.

Payment Services 241

Payment Services Customer Experience Customer Retention Consumer 241

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. “You The post Planning to sell online in the US?

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

APRIL 11, 2023

For some, however, this trade-off comes at the price of navigating frustrating and, at times, confusing return policies. With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward.

Returns 257

Returns Customer Retention Consumer Shopping 257

Retail TouchPoints

DECEMBER 18, 2020

The supply chain has faced fulfillment challenges from this influx of online orders, along with a myriad of crisis-related disruptions including: Long wait times at warehouse depots. Improve Supply Chains, Boost Customer Satisfaction. Truck driver shortages. Altered trucking routes. Technology provides support here.

Supply Chain Management 246

Supply Chain Management Customer Retention Fulfillment Shipping 246

Hyken

AUGUST 29, 2022

(Atlanta Small Business Network) The biggest marketing cost most small businesses face is that of acquiring new customers. Few business owners, however, pay anywhere near as much attention to customer retention, even though keeping an existing customer for longer is a far easier way to grow revenue.

Customer Retention 54

Customer Retention Customer Experience Fulfillment Advertising 54

Cisco Retail

FEBRUARY 18, 2022

Integrating all the possible options into a truly multi-channel experience, that allows the consumer to shop and transact on their terms, gives retailers more opportunities to strengthen customer retention and brand loyalty. Attracting and Engaging Customers. Purchasing and Fulfillment. Service and Support.

Payment Services 135

Payment Services Fulfillment Returns Customer Retention 135

Retail TouchPoints

MAY 2, 2023

A person can be anywhere at any time, search your online shop, press a button, and magically a shipment arrives at their door. One way is to provide your buyers with the option of return shipping protection embedded directly into your customer-facing online shopping experience.

Customer Retention 248

Customer Retention Returns Merchant Services Shipping 248

Hyken

DECEMBER 9, 2022

This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. He shares how you can align your customer’s journey with their brand expectations. The customer journey is essential to any company’s success.

Customer Retention 103

Customer Retention Customer Experience Accounting Fulfillment 103

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. And there’s plenty of money at stake. The agents can instead focus on dealing with more complicated customer issues or driving customer retention offers.

Merchant Services 272

Merchant Services Customer Retention Shipping Marketing 272

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments. 24-25 at McCormick Place, Chicago, Illinois.

Advertising 299

Advertising Consumer Customer Retention Fulfillment 299

Hyken

OCTOBER 2, 2023

Customer service should not be viewed solely as a cost center but as an opportunity to enhance customer experience, generate revenue, and improve customer retention. Plus, Alex shares what they are doing at Hire Horatio to attract, nurture, and keep the best people and create the best customer service and experience.

Customer Retention 68

Customer Retention Customer Experience Fulfillment Marketing 68

Retail TouchPoints

JULY 26, 2023

Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

Fulfillment 189

Fulfillment Drop-Shipping Shipping Customer Retention 189

Retail TouchPoints

DECEMBER 21, 2021

Before, people came to the store, looked at and selected items, purchased them and left. Today, customers may order online, come to your store to pick up their orders and never step foot inside your store. Customer waits may be inevitable sometimes, but that doesn’t mean they also can’t be profitable. A World of Data.

Kiosk 295

Kiosk Customer Experience Customer Retention Promotions 295

Inside Retail

MAY 16, 2022

As shopping continues to shift to digital channels, many retailers find their fulfilment costs are rising. While retailers struggle with fulfilment, Australia Post research shows that fast and free shipping are key drivers of sales. But few are taking a holistic approach to maintaining sustainable growth and retention over time.

Fulfillment 130

Fulfillment Promotions Shipping Returns 130

Retail TouchPoints

JANUARY 3, 2024

Then there’s the hassle of printing a return label, carefully repackaging the dress and taking time out of her busy day to drop it off at a shipping location. At the heart of this strategy is the analysis of customer return patterns. First, she has to figure out the return policy, which can be buried in fine print.

Returns 263

Returns Drop-Shipping Customer Experience Customer Retention 263

Small Biz Trends

JUNE 29, 2023

They must have the ability to assess customers’ needs quickly and provide appropriate solutions. Multitasking abilities: Representatives often handle multiple tasks and a variety of customer concerns at once. Empathy and patience: Dealing with frustrated customers can be challenging.

Payment Services 75

Payment Services ATS Accounting Fulfillment 75

Retail TouchPoints

JUNE 27, 2022

This gives them a notable pricing advantage compared to retailers that need to move product on a regular basis, particularly for what Sucharita Kodali, VP and Principal Analyst at Forrester, referred to as “over-commoditized” items that have been made widely available on multiple platforms.

Customer Retention 234

Customer Retention Promotions Consumer Fulfillment 234

Retail Minded

MARCH 8, 2023

They should also manage goods coming from their suppliers to ensure that they have enough stock on hand at all times. Streamline Transport Management Product transport management is an essential part of retail stores because it facilitates the flow of goods from suppliers to customers.

Fulfillment 52

Fulfillment Customer Retention Shipping Management 52

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Underlying these experiences is the invisible hand of artificial intelligence, steering our post-purchase journey.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

365 Retail

NOVEMBER 14, 2022

You must know when to restock and make sure you don’t sell items that aren’t available, after all, astute inventory management drives scalability, profit, and customer retention. A strategy to help do this is product bundling: offering items that are commonly bought together to your customers. Get your affairs in order today!

Merchant Services 58

Merchant Services Payment Services Inventory Management Fulfillment 58

Retail TouchPoints

APRIL 23, 2021

Engaging software to take care of repetitive, mundane tasks frees up time to focus on the most crucial aspect of a retail business — customer service. Healthy and timely customer service is crucial to customer retention and business growth. It also leads to enhanced brand value over time. Ability to Scale.

Customer Retention 221

Customer Retention Marketing Fulfillment Management 221

Retail TouchPoints

JULY 14, 2021

Today’s online shoppers have already formed certain intuitive expectations when it comes to services offered by these ecommerce platforms, such as transparent pricing and product information, on-time order fulfillment, timely email/SMS notifications and of course, a quick and easy payment process. Not Prioritizing SEO.

Payment Services 241

Payment Services Checkout Customer Retention Management 241

365 Retail

AUGUST 5, 2022

Customers want to know the process involved when investing in a product or service. They want to know what they should expect from the company and at what stage. Positive online reviews from former customers can help capture potential customers’ interest. It could help them to boost their customer retention rates.

Customer Retention 109

Customer Retention Returns Fulfillment Customer Experience 109

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

With consumers becoming more at ease with virtual space interactions, retail businesses have no choice but to ramp up their digital strategies and touchless technologies to meet the pent-up demand for seamless omnichannel operations. Emphasizing micro-fulfillment & smart delivery. New Look Stores.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

Rain Pros

AUGUST 18, 2023

Customers can easily access different products, compare prices, discover new brands and make purchases from anywhere, anytime, at their own pace. It can differentiate retail stores online and put you ahead of your competitors by ensuring you can deliver the right products faster, to the right place, on time and at the right price.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

Customers can easily access different products, compare prices, discover new brands and make purchases from anywhere, anytime, at their own pace. It can differentiate retail stores online and put you ahead of your competitors by ensuring you can deliver the right products faster, to the right place, on time and at the right price.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Retail Assist

JANUARY 17, 2023

Guest Blog by Sarah Hughes , Co-founder & Director at Datitude. Awareness, appeal and adoption remain low overall and squeezed tech and marketing budgets are likely to be directed towards excelling at the fundamentals – having the right product at the right price, in the right channel at the right time for the right customer. .

Customer Retention 52

Customer Retention Payment Services Loss Prevention Checkout 52

Retail TouchPoints

AUGUST 15, 2022

For the second year in a row, product availability issues topped the list of retailers’ toughest customer loyalty challenges, at 44%. The supply chain challenges are real (and they’re certainly not going away over the next year), which is why brands should focus on being transparent about these issues.

Drop-Shipping 200

Drop-Shipping Shipping Outdoor Customer Retention 200

Rangeme

JULY 29, 2022

What Fast Fulfillment Means to Consumers. Most retailers’ supply chains were not prepared for the abrupt switch in transportation and fulfillment needs or the sudden spike in consumer demand. . 3 Unexpected Benefits of Fast Fulfillment. Better Customer Retention. What Fast Fulfillment Means to Retail Partners.

Fulfillment 52

Fulfillment Merchant Services Drop-Shipping Shipping 52

Retail TouchPoints

SEPTEMBER 21, 2021

Kelly Goetsch, Chief Product Officer at commercetools, reveals why he believes the decreasing importance of Black Friday-Cyber Monday (BFCM) is a good thing for the retail industry: “When ecommerce was first a ‘thing,’ a lot of retailers would post crazy bargains online to drive people online for the first time.

Payment Services 221

Payment Services Customer Experience Consumer Advertising 221

Storis

MARCH 21, 2023

In fact, research shows that with follow-up or targeted marketing, approximately 20% of originally unsold guests can become converting customers. Likewise, the goal of retailers today shouldn’t be a singular sale, but rather customer retention. Detailed notes are pivotal in closing sales today or at a later point in time.

Home Furnishings 52

Home Furnishings Checkout Customer Retention Shopping 52

Hyken

OCTOBER 27, 2023

Prioritize Comfort and Ergonomics A comfortable workspace leads to happier and more productive customers, so don’t skimp on the set-up: Invest in ergonomic furniture that promotes good posture and reduces the risk of physical discomfort.

Customer Experience 49

Customer Experience Customer Retention Promotions Fulfillment 49

Retail Bound

DECEMBER 13, 2021

This is the time for eCommerce retailers to analyze their shipments and fulfillment. An efficient eCommerce order fulfillment process is crucial when it comes to the success of your business. Order processing can hinder your order fulfillment cycle time. Supplier relationships significantly impact your eCommerce fulfillment.

Fulfillment 52

Fulfillment Shipping Inventory Management Returns 52

Retalon

SEPTEMBER 24, 2020

At first look, it may seem like the Covid-19 pandemic (and the limitations it has placed on brick and mortar operations) has been responsible for fashion’s digital transformation in 2020 (e.g. McKinsey illustrates the effects of digitization as having a great omni-channel experience for both retailer and customer. The Takeaway.

Fashion 41

Fashion Customer Retention Inventory Management Management 41

Retail Geek

JULY 9, 2021

Jeff Bezos steps down Amazon offers it’s multi-channel fulfillment (MCF) to Big Commerce customers. Your digital ad dollars especially as they get more complicated in the Privacy Wars, so it makes sense that they want Executives that are good at that and I would also argue the instacart. Amazon News. Other News.

Shipping 98

Shipping Merchant Services Fulfillment Wholesale 98

Inside Retail

DECEMBER 21, 2022

For retailers facing such disruptions, merchandise in the wrong place at the wrong time can become one of the highest costs to their bottom line. So how can retailers be proactive in their inventory placement to avoid compromising top-line growth and customer satisfaction?

Supply Chain Management 130

Supply Chain Management Customer Retention Inventory Management Customer Experience 130