Hyken

OCTOBER 27, 2023

She writes about how flexible workspaces revolutionize work, enhancing customer experiences through cost savings, increased productivity, and a dynamic, collaborative environment. This week, we feature an article by Srushti Shah, Head of Product Marketing for Middleware.

Customer Experience 48

Customer Experience Customer Retention Promotions Fulfillment 48

Retail TouchPoints

AUGUST 28, 2023

“For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. 22, 2023 briefing.

Returns 241

Returns Fulfillment Shipping Checkout 241

Retail TouchPoints

JANUARY 3, 2024

Then there’s the hassle of printing a return label, carefully repackaging the dress and taking time out of her busy day to drop it off at a shipping location. At the heart of this strategy is the analysis of customer return patterns. First, she has to figure out the return policy, which can be buried in fine print.

Returns 277

Returns Drop-Shipping Customer Experience Customer Retention 277

Hyken

DECEMBER 9, 2022

This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. He shares how you can align your customer’s journey with their brand expectations. The customer journey is essential to any company’s success.

Customer Retention 102

Customer Retention Customer Experience Accounting Fulfillment 102

Hyken

AUGUST 29, 2022

Each week I read many customer service and customer experience articles from various resources. 10 Ways To Keep Your Existing Customers Around for the Long-Term by ASBN Newsroom. Atlanta Small Business Network) The biggest marketing cost most small businesses face is that of acquiring new customers.

Customer Retention 54

Customer Retention Customer Experience Fulfillment Advertising 54

Retail TouchPoints

DECEMBER 21, 2021

Before, people came to the store, looked at and selected items, purchased them and left. Today, customers may order online, come to your store to pick up their orders and never step foot inside your store. Customer waits may be inevitable sometimes, but that doesn’t mean they also can’t be profitable. A World of Data.

Kiosk 305

Kiosk Customer Experience Customer Retention Promotions 305

Hyken

OCTOBER 2, 2023

Customer service should not be viewed solely as a cost center but as an opportunity to enhance customer experience, generate revenue, and improve customer retention. Now, investors are looking at retention and customer lifetime value, which all start with customer experience.”

Customer Retention 66

Customer Retention Customer Experience Fulfillment Marketing 66

Retail TouchPoints

DECEMBER 18, 2020

The supply chain has faced fulfillment challenges from this influx of online orders, along with a myriad of crisis-related disruptions including: Long wait times at warehouse depots. These issues have impacted consumers’ experiences and, ultimately, their expectations. Improve Supply Chains, Boost Customer Satisfaction.

Supply Chain Management 246

Supply Chain Management Customer Retention Fulfillment Shipping 246

Cisco Retail

FEBRUARY 18, 2022

Retailers are moving from managing individual shopping experiences to managing a customer experience spanning multiple shopping trips and channels. Attracting and Engaging Customers. One of the clearest opportunities to integrate the various channels that retailers manage, is in the shopping experience.

Payment Services 138

Payment Services Fulfillment Returns Customer Retention 138

Retail TouchPoints

SEPTEMBER 21, 2023

Underlying these experiences is the invisible hand of artificial intelligence, steering our post-purchase journey. While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

Retail TouchPoints

MAY 2, 2023

Online shopping is arguably the most convenient purchasing experience. A person can be anywhere at any time, search your online shop, press a button, and magically a shipment arrives at their door. Even a single poor customer experience can deter buyers from, well, buying and influencing others to do the same.

Customer Retention 272

Customer Retention Returns Merchant Services Shipping 272

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. And there’s plenty of money at stake. Retailers have a vast amount of data about customer shopping behavior and purchase history. trillion in 2026, from $3.3

Merchant Services 278

Merchant Services Customer Retention Shipping Marketing 278

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments. 24-25 at McCormick Place, Chicago, Illinois.

Advertising 299

Advertising Customer Retention Consumer Fulfillment 299

Retail TouchPoints

JULY 26, 2023

Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

Fulfillment 221

Fulfillment Drop-Shipping Shipping Customer Retention 221

Retail TouchPoints

SEPTEMBER 21, 2021

Kelly Goetsch, Chief Product Officer at commercetools, reveals why he believes the decreasing importance of Black Friday-Cyber Monday (BFCM) is a good thing for the retail industry: “When ecommerce was first a ‘thing,’ a lot of retailers would post crazy bargains online to drive people online for the first time. But that 20% is not static.

Payment Services 253

Payment Services Customer Experience Consumer Advertising 253

Retail TouchPoints

AUGUST 15, 2022

Considering the headlines surrounding the “Great Resignation,” it should come as no surprise that employee turnover is impacting customer experiences and overall loyalty efforts. Inflation and the threat of a recession are bringing discounts to the forefront. Invest in Your People . Be Transparent About Inventory Challenges .

Drop-Shipping 231

Drop-Shipping Shipping Outdoor Customer Retention 231

Retail TouchPoints

APRIL 23, 2021

Engaging software to take care of repetitive, mundane tasks frees up time to focus on the most crucial aspect of a retail business — customer service. Healthy and timely customer service is crucial to customer retention and business growth. It also leads to enhanced brand value over time. Reduction of Costs.

Customer Retention 241

Customer Retention Marketing Fulfillment Management 241

365 Retail

AUGUST 5, 2022

Business leaders looking for ways to build customer loyalty and improve retention should keep reading. We will provide valuable tips that might be worth implementing to help make a positive difference in the company’s customer experience. They want to know what they should expect from the company and at what stage.

Customer Retention 111

Customer Retention Returns Fulfillment Customer Experience 111

Rain Pros

AUGUST 18, 2023

Customers can easily access different products, compare prices, discover new brands and make purchases from anywhere, anytime, at their own pace. It can differentiate retail stores online and put you ahead of your competitors by ensuring you can deliver the right products faster, to the right place, on time and at the right price.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

Customers can easily access different products, compare prices, discover new brands and make purchases from anywhere, anytime, at their own pace. It can differentiate retail stores online and put you ahead of your competitors by ensuring you can deliver the right products faster, to the right place, on time and at the right price.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rangeme

JULY 29, 2022

What Fast Fulfillment Means to Consumers. Most retailers’ supply chains were not prepared for the abrupt switch in transportation and fulfillment needs or the sudden spike in consumer demand. . 3 Unexpected Benefits of Fast Fulfillment. Better Customer Retention. What Fast Fulfillment Means to Retail Partners.

Fulfillment 52

Fulfillment Merchant Services Drop-Shipping Shipping 52

Inside Retail

DECEMBER 21, 2022

For retailers facing such disruptions, merchandise in the wrong place at the wrong time can become one of the highest costs to their bottom line. So how can retailers be proactive in their inventory placement to avoid compromising top-line growth and customer satisfaction?

Supply Chain Management 130

Supply Chain Management Customer Retention Inventory Management Customer Experience 130

Inside Retail

FEBRUARY 28, 2022

During this time, Merchgirls defaulted to manually fulfilling orders, requiring in-house staff to manage their bookings individually via phone and email with carriers. Before joining Shippit, we were using a very clunky system,” says Pippa Joseph, Director at Merchgirls. Reduce costs with fulfilment optimisation.

Merchant Services 130

Merchant Services Payment Services Shipping Fulfillment 130

Retail Geek

JULY 9, 2021

Jeff Bezos steps down Amazon offers it’s multi-channel fulfillment (MCF) to Big Commerce customers. Your digital ad dollars especially as they get more complicated in the Privacy Wars, so it makes sense that they want Executives that are good at that and I would also argue the instacart. Amazon News. Other News.

Shipping 98

Shipping Merchant Services Fulfillment Wholesale 98

Retail TouchPoints

MARCH 30, 2023

The webinar series, now available on demand, included case studies from retailers Sweaty Betty and SiteOne that highlighted composable commerce’s flexibility and positive impact on site performance, as well as information on how ChatGPT offers personalization capabilities at scale that had previously not been possible.

Point of Sale 296

Point of Sale Checkout Consumer Promotions 296

Retail Minded

JULY 29, 2023

Of course, all these efforts in creating an enhanced online prominence should be coupled with flexible shipping and return options, as well as discounts and promotions, as a way to cultivate customer retention and satisfaction. They can use inventory management software to track stock levels and automate ordering processes.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

Of course, all these efforts in creating an enhanced online prominence should be coupled with flexible shipping and return options, as well as discounts and promotions, as a way to cultivate customer retention and satisfaction. They can use inventory management software to track stock levels and automate ordering processes.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Small Biz Trends

DECEMBER 15, 2022

Zoho Desk already has achieved 45% year-over-year growth for the past five years while serving more than 100,000 businesses around the world, but it continues to launch innovative tools to enhance customer experiences. It even offers experiences across no-code, low code and pro-code extensibility. Zoho Desk New Capabilities.

Payment Services 136

Payment Services Fulfillment Customer Experience Management 136

A1 Retail

OCTOBER 13, 2022

By Elissa Quinby, Senior Director, Retail Marketing at Quantum Metric. Shipping delays significantly impact retailers and consumers, leading to frustrations that can ultimately result in revenue losses and drops in customer retention. It’s also fast and convenient for shoppers, eliminating the risk of missed deliveries.

Drop-Shipping 52

Drop-Shipping Merchant Services Shipping Customer Retention 52

Retail Minded

FEBRUARY 8, 2023

With universal identification, you’re able to more easily and efficiently deliver a personalized experience across channels and at scale. Automation can handle upsell and cross sell by analyzing data, can cut shipping times and costs by making complex fulfillment decisions, can handle routine customer questions via chat.

Merchant Services 98

Merchant Services Customer Retention Customer Experience Planning 98

Retalon

AUGUST 5, 2020

Is the right product getting to the right place at the right time? Stock-outs result in lost sales and degrade the customer experience. Retailers must maintain a healthy In-Stock Percentage for every product at every store, in order to avoid out-of-stocks, lost sales, failed promotions, and costly markdowns.

Inventory Turnover 41

Inventory Turnover Promotions Merchant Services Markdowns 41

Retail TouchPoints

AUGUST 11, 2022

With users and revenue currently at all-time lows, new CEO Vijay Talwar has a herculean task ahead of him as he works to bring this ecommerce giant back to its feet. People love a comeback story, and I really believe there is something here [at Wish] — there is a value proposition and [an opportunity] to align with consumers.

Merchant Services 266

Merchant Services Planning Consumer Shipping 266

Star Miconics

MARCH 29, 2024

This connectivity enables more accurate forecasting, streamlined operations, and more personalized customer experiences. Find out more about Star’s CloudPRNT technology > Improving Customer Experience Commercial-grade barcode technology can improve the customer experience in numerous ways.

Payment Services 59

Payment Services Inventory Management Checkout Point of Sale 59

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Consumers are looking for faster and more convenient fulfillment options, as well as personalized assortment and promotions, which is now the norm. Improve Customer Experience. Data analytics helps retailers analyze how customers shop and use that data to deliver a seamless customer experience.

Customer Retention 85

Customer Retention Inventory Management Customer Experience Kiosk 85