Retail TouchPoints

AUGUST 17, 2023

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of last year’s peak. In response to this unpredictable economic landscape, consumers have recalibrated their shopping habits, demanding businesses to exhibit a newfound agility and innovation.

Consumer 233

Consumer Payment Services Supply Chain Management Store Layout 233

Retail Focus

JUNE 21, 2023

By investing in technology, bricks and mortar businesses give themselves the best possible chance to survive and even thrive during these economically turbulent times, by encouraging repeat store visits and purchases through enhanced customer experience (CX) and smarter business decisions.

Point of Sale 173

Point of Sale Checkout Store Layout Customer Experience 173

Retail TouchPoints

SEPTEMBER 19, 2023

The company has successfully helped retailers like American Eagle Outfitters leverage RFID and computer vision-based inventory tracking technology to create a holistic, near-real-time view of inventory across stores to empower both associates and consumers. RTP: What capabilities are required for success from an experience standpoint?

Store Operations 267

Store Operations Shipping Fulfillment Store Layout 267

365 Retail

NOVEMBER 28, 2023

International womenswear brand Leem is set to open its first UK retail store at Westfield, White City in London on December 6, 2023. This marks a significant development for the brand, which is known for its range of affordable and stylish clothing aimed at the modern woman.

Store Layout 65

Store Layout ATS Fashion Customer Experience 65

Inside Retail

DECEMBER 4, 2023

the flagship store features a slew of new customer service offerings, including a dedicated Fit Studio for female shoppers to try on sports bras and leggings, 3D foot-scanning and shoe recommendation technology, and the city’s first-ever rooftop basketball court. Dubbed RCX 2.0,

Store Layout 264

Store Layout Apparel Boutique Customer Experience 264

Wiser

SEPTEMBER 13, 2023

One effective way to gain valuable insights is by measuring foot traffic, a metric that offers a wealth of information about your physical store’s performance and customer behavior. By understanding these aspects, you can tailor your operations and marketing strategies to better meet your customers’ needs and drive sales.

Store Layout 147

Store Layout Promotions Store Operations Customer Experience 147

V Count

JANUARY 26, 2024

Now, it seems, the spotlight has turned towards the traditional brick and mortar retail shops. With the game-changing potential of AI, these businesses are entering a new and exciting era, ready to improve their operations and create a whole new retail experience! We’ll start by defining AI and its types.

Shopping 95

Shopping Inventory Management Customer Experience Store Layout 95

V Count

MARCH 6, 2024

Let’s delve into eight essential steps to effectively entice customers to purchase products from your retail shop. This not only encourages customers to visit but also provides an opportunity for them to interact with your products firsthand. In addition, consider hosting unique events or engaging workshops at your store.

Shopping 52

Shopping Advertising Checkout Store Layout 52

V Count

MARCH 6, 2024

Let’s delve into eight essential steps to effectively entice customers to purchase products from your retail shop. This not only encourages customers to visit but also provides an opportunity for them to interact with your products firsthand. In addition, consider hosting unique events or engaging workshops at your store.

Shopping 52

Shopping Advertising Checkout Store Layout 52

Retail Focus

AUGUST 10, 2021

Shops were closed. And they must build first-class customer experiences – both online and in physical stores – responding to permanent changes in shopping habits. The company invested in state-of-the-art automated packing machines, able to tailor-make parcels at the rate of 500 boxes an hour.

Customer Experience 246

Customer Experience Store Layout Returns Consumer 246

Retail TouchPoints

JUNE 30, 2022

Amazon has rolled out a new store-based analytics service that will give brands insights into how their products are discovered, considered and purchased at Amazon Go and Amazon Fresh stores in the U.S. Purchase behavior in stores also will be linked to online shopping activity.

Payment Services 180

Payment Services Store Layout Advertising Promotions 180

Inside Retail

NOVEMBER 21, 2022

Shopping can be an anxiety-inducing experience for the one in five Australians who live with a disability. For those with non-visible conditions such as cognitive differences and sensory sensitivities, the customer experience is at best, hit and miss. Doesn’t quite work.

Customer Experience 130

Customer Experience Store Layout Shopping Fashion 130

Retail TouchPoints

DECEMBER 25, 2023

in its fiscal year 2023 (ending in September) versus 2022…which may come as no surprise to you at all if you’ve been in a Costco on a Saturday lately. Helping customers leave the store with everything they need is a key way to enhance the customer experience. Costco grew revenue by 6.7% and net income by 7.7%

Customer Experience 243

Customer Experience Dead-Stock Store Layout Point of Sale 243

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Do you foresee one taking precedence over the other during the holiday season?

Consumer 262

Consumer Loss Prevention Fulfillment Store Layout 262

Retail Focus

MAY 24, 2023

Nevertheless, as in every other sector, you can encounter different problems that can make you slow down, reduce sales and, in the worst case, even close the business at all. Constant unavailability may also harm your shop’s reputation making the customer feedback mostly negative.

Store Layout 130

Store Layout Department Stores Customer Experience Management 130

Inside Retail

JUNE 19, 2023

The recent Mainstreet Australia Awards, held during Main Streets of Australia Week last month, recognise and celebrate the importance of local high streets, strip shopping centres and town centres (collectively referred to as ‘main streets’), and the role they play in creating lively communities, individual wellbeing, and robust local economies.

Store Layout 147

Store Layout Shopping Promotions Fashion 147

Inside Retail

FEBRUARY 21, 2024

Consumers shopping in physical stores are seeking a more personalised and relevant engagement with retailers today, based on their needs and desires – they want more than conversations with sales associates merely trying to sell them something. Cook is referring to one of the key takeaways from the 2024 Omnichannel Leadership Report.

Point of Sale 130

Point of Sale Store Layout Shopping Accounting 130

Retail Focus

OCTOBER 25, 2023

Senior retail consultant at Univers Retail | Published author | Visiting lecturer. This transformation can be dissected into several distinct stages, often referred to as disruptions, in which retailers competed on multiple fronts: for physical space, consumer attention, and innovative store layouts and designs. Ghalia BOUSTANI.

Department Stores 162

Department Stores Store Layout Specialty Store Fulfillment 162

Retail TouchPoints

MARCH 18, 2021

Retailers will need to maintain elevated safety precautions and further improve in-store fulfillment, while at the same time busting any type of friction more forcefully than ever. You look at ULTA Beauty or DICK’S Sporting Goods during the pandemic and they crushed it.

Sporting Goods 297

Sporting Goods Fulfillment Returns Store Layout 297

Retail TouchPoints

AUGUST 11, 2020

In the pilot store, shoppers can pay via a smartphone app for a completely touchless experience, or pay with cash or a card at a kiosk or traditional POS station. We will not have to relocate merchandise, replace shelves or build an entirely new store to implement autonomous checkout.”.

Checkout 223

Checkout Store Layout Payment Services Kiosk 223

Inside Retail

DECEMBER 19, 2023

Like shortcuts to meaning in the brain, they help us make quick decisions about where we head for the weekly shop. But beneath these codes, there’s something else at play — something that makes you an unwavering Coles champion, or an Aldi aficionado. It’s mature, committed to the customer, and not afraid of some good-natured fun.

Supermarket 130

Supermarket Store Layout Advertising Customer Experience 130

Retail Minded

FEBRUARY 13, 2023

Are you looking for a way to make your local retail shop stand out from all the rest? Whether it’s redesigning the store interior, creating engaging marketing campaigns, or finding innovative products, there are plenty of creative ways to make your store truly shine. Here are ten ways to make your shop stand out locally.

Shopping 52

Shopping Payment Services Store Layout Kiosk 52

Retail Focus

NOVEMBER 7, 2023

Senior retail consultant at Univers Retail | Published author | Visiting lecturer. The catalyst behind this transformation is the emergence of hyperphysical stores, a groundbreaking approach that is redefining the very essence of the retail experience. Furthermore, 68% prefer a physical store when it comes to customer service.

Store Layout 147

Store Layout Clienteling Shopping Inventory Management 147

Retail TouchPoints

JUNE 1, 2020

Every retail journey — whether it’s a browse through a neighborhood store or a series of clicks through a web site — involves two simple things: First, a customer intention; and Second, an outcome, which, ideally for both retailer and customer, is a sale. Space To Experience. Is the checkout experience fast and pleasant?

Shopping 147

Shopping Store Layout Consumer Checkout 147

Shopper Motion

DECEMBER 20, 2022

In today’s digital age, it’s no secret that online shopping has become a major part of the retail industry. With the convenience and accessibility of shopping from home, so many consumers turn to e-commerce platforms for their purchasing needs. The Importance of Connecting Online and Offline Shopping Data. . .

Shopping 52

Shopping Inventory Management Advertising Store Layout 52

Retail Focus

JANUARY 12, 2023

Senior retail consultant at Univers Retail | Published author | Visiting lecturer. Creating exceptional pop-up shops is not an exception. A strong brand identity helps to create a cohesive look and feel for the pop-up store, which can help to establish the brand’s image and values in the minds of customers.

Visual Merchandising 246

Visual Merchandising Store Layout Customer Experience Shopping 246

365 Retail

JULY 26, 2022

With 92% of consumers claiming a clean, organised store environment will increase their probability of making a purchase, Katie Westerman, Chief Marketing & Development Officer at SBFM , explores the growing importance of hygiene and sanitation in delivering the ultimate customer experience (CX).

Store Layout 119

Store Layout Management Customer Experience Consumer 119

Inside Retail

NOVEMBER 27, 2023

This is not just a transient trend but a robust response to the changing consumer, who now craves the tactile satisfaction of in-store shopping along with the personalisation and convenience of online commerce. Today’s consumers might browse products online and then feel, try and buy them in physical stores.

Consumer 147

Consumer Checkout Inventory Management Shopping 147

Wiser

JULY 31, 2023

In the competitive world of retail, ensuring your products are in the right place at the right time can mean the difference between profit and loss. A planogram is a visual diagram that details where every product on a retail store shelf should be placed. This is where planogram compliance comes into play.

Store Layout 145

Store Layout Promotions Customer Experience Inventory Management 145

CJ Retail Solutions

JULY 7, 2023

In the dynamic world of retail, creating an exceptional shopping experience is paramount to attract and retain customers. From captivating displays to seamless store layouts, every aspect plays a crucial role in driving sales and customer satisfaction. Analyzing Foot Traffic Patterns 3.2.

Payment Services 40

Payment Services Store Layout Visual Merchandising Checkout 40

365 Retail

MARCH 2, 2023

By investing in technology, bricks and mortar businesses give themselves the best possible chance to survive and even thrive during these economically turbulent times, by encouraging repeat store visits and purchases through enhanced customer experience (CX) and smarter business decisions.

Store Layout 76

Store Layout Checkout Customer Experience Promotions 76

CJ Retail Solutions

DECEMBER 11, 2023

Importance of retail store installation and design 1.2 Impact on customer experience and brand perception 1.3 Creating a cohesive and consistent brand experience Utilising Space Effectively 3.1 Maximising layout for optimal traffic flow 3.2 Utilising interactive displays for customer engagement 6.3

Inventory Management 52

Inventory Management Point of Sale Store Layout Customer Experience 52

Wiser

APRIL 26, 2022

Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy. Done well, it can improve customer experiences, boost sales, and increase overall product visibility. 3: Customer Loyalty. Customers want to feel important.

Visual Merchandising 146

Visual Merchandising Loss Prevention Customer Experience Promotions 146

Retail TouchPoints

NOVEMBER 5, 2020

Mannequins, store layout and even music are all curated to express your brand identity and drive a unique customer experience. . According to BigCommerce , 49% of consumers cite not being able to touch, feel or try on a product as one of their least favorite aspects of online shopping. . Don’t ignore checkout.

Checkout 220

Checkout Store Layout Promotions Accessories 220

365 Retail

SEPTEMBER 17, 2023

Embrace Digital Transformation Retail managers are finding that digitalisation offers a range of benefits that streamline operations and enhance customer experience. Moreover, leveraging analytics can offer deep insights into customer behaviour and preferences, allowing you to tailor your strategies more effectively.

Management 52

Management Inventory Management Store Layout Employee Engagement 52

365 Retail

NOVEMBER 1, 2023

Sunlight can enliven your retail environment, casting your products in the best possible light and contributing to a more enjoyable shopping experience for your customers. Entrance and Layout The entrance serves as a threshold between the customer’s initial curiosity and their willingness to explore further.

Store Layout 97

Store Layout Promotions Customer Experience Shopping 97

Retail TouchPoints

JULY 16, 2020

“I think that that people are sort of leaning into the fact that we’re not going to get things to be the way that we want them as soon as we’d like,” said Ericka Podesta McCoy, CMO at Resonate in an interview with Retail TouchPoints. Contactless Is Important, But Don’t Let It End At Curbside Pickup.

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Returns Apparel Store Layout Specialty Retailers 257