Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities.

Inventory Management 235

Inventory Management Customer Experience Fulfillment Shopping 235

Retail TouchPoints

NOVEMBER 22, 2023

Many are operating now, in time for the holiday season, and Walmart plans to expand the stations to additional stores next year. Parcel stations help us move goods even faster to a customer’s home by using our private fleet to transport more online orders.

Fulfillment 236

Fulfillment Store Operations Customer Experience Planning 236

Retail TouchPoints

MARCH 8, 2023

Walmex , Walmart ’s Mexico and Central America business, is planning to spend nearly $1.5 The investment, which is up 27% from the amount spent in 2022, will primarily be used to remodel and maintain existing stores while opening new locations, along with improvements to supply chain and technology. billion in the region in 2023.

Planning 224

Planning Payment Services Discount Store Location 224

Retail TouchPoints

JANUARY 18, 2024

The rumor that every NRF speaker was contractually obligated to mention artificial intelligence (AI) at least once per presentation is definitely untrue, but you’d be forgiven for thinking that was the case because AI worked its way into almost every conversation and presentation at the 2024 NRF Big Show.

Merchant Services 281

Merchant Services ATS Customer Experience Marketing 281

Retail TouchPoints

JUNE 29, 2023

“We wanted to make a fun, dynamic place for party hosts to find everything they needed in one place while being inspired by new ideas and products they might not have tried yet,” said Aspen Stough, Director of Digital Merchandising at Shipt in a statement.

Planning 259

Planning Payment Services Store Operations Customer Experience 259

Retail TouchPoints

NOVEMBER 15, 2023

Starbucks Workers United , the union trying to organize Starbucks workers across the country, is planning a “Red Cup Rebellion” on Nov. The union has been seeking to consolidate talks with Starbucks to a national level since at least May 2023 , but the company has maintained that each store needs to bargain individually.

Planning 281

Planning Department Stores Wholesale Location 281

Retail TouchPoints

MAY 6, 2024

In Austin, a hardware store is getting paid to help the city reduce its energy consumption during an extremely hot period by participating in its utility’s demand response program. By using an AI-enabled software solution to pre-cool the store before a planned energy reduction, the retailer ensures the event doesn’t impact customer comfort.

Store Operations 246

Store Operations Management Location Customer Experience 246

Retail TouchPoints

MARCH 29, 2023

Perry Ellis is managing this challenge through the rollout of RFID technology, in partnership with Mojix , that will help the retailer manage its supply chain from the store level all the way through broader inventory planning. But if you look at sizes, that varies a lot. It’s a productivity gain.”

Checkout 247

Checkout Planning Customer Experience Management 247

Retail TouchPoints

OCTOBER 13, 2023

Netflix is reportedly planning to open permanent brick-and-mortar stores, beginning in 2025 with two in the U.S. Dubbed “Netflix House,” the stores will offer dining, live experiences and retail options related to the streaming service’s shows, including a Squid Game -themed obstacle course.

Location 242

Location Planning Wholesale Consumer 242

Retail TouchPoints

JUNE 30, 2023

Customers can order online and get their groceries delivered or visit brick-and-mortar stores known for their fresh produce. These stores offer products and services at attractive prices to reach a broader group of consumers. Freshippo also has taken steps to strengthen its backend operations.

Planning 257

Planning Supermarket Consumer Store Operations 257

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. Larocque has spent more than 20 years with Burton, becoming SVP Operations in 2010.

Planning 266

Planning Wholesale Customer Experience Store Operations 266

Retail TouchPoints

APRIL 20, 2022

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. The retailer will now open stores in Los Angeles, Philadelphia, Portland, Ore. ”

Planning 258

Planning Shipping Customer Experience Location 258

Retail TouchPoints

APRIL 5, 2023

Walmart plans to introduce automation at nearly two-thirds of its stores and aims to have approximately 55 % of its fulfillment center volume move through automated facilities by the end of fiscal 2026. The event was held at the retailer’s Brooksville, Fla.

Planning 215

Planning Fulfillment Returns Advertising 215

Retail TouchPoints

MAY 3, 2023

While inflation is undoubtedly driving unprecedented demand for affordable groceries, we know that once customers experience the Aldi difference, they keep shopping with us, even when the economy improves,” said Jason Hart, CEO of Aldi U.S. As of April 2023, Aldi already has opened 35 new stores and welcomed 5.3 in a statement.

Grocer 223

Grocer Planning Location Customer Experience 223

Retail TouchPoints

MARCH 9, 2023

Through a combination of converting existing stores and building at least 10 new stores next year, Dick’s Sporting Goods will add at least 19 House of Sport locations by 2024. The retailer also plans to exit its Field & Stream banner; after closing 12 of those stores in Q4 2022, which ended Jan.

Location 255

Location Sporting Goods Planning Discount Store 255

Retail TouchPoints

SEPTEMBER 14, 2022

Starbucks is preparing for the future with Starbucks Odyssey, a new experience that will be powered by Web3 technology, and the release of its Reinvention plan, a three-year financial roadmap that aims to deliver 7% to 9% comparable store sales growth and 10% to 12% revenue growth annually. company-operated stores.

Planning 241

Planning Customer Experience Location Management 241

365 Retail

DECEMBER 15, 2022

Other common areas of investment were a q uality end-to end customer experience (29%) , a person al ised customer experience ( 2 8 % ) and staff training (28%). . The post European retailers fearing for in-store operations during this year’s festive period appeared first on 365 RETAIL | Retail Technology News.

Store Operations 79

Store Operations Customer Experience Promotions Management 79

Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

Checkout 198

Checkout Payment Services ATS Accounting 198

Retail TouchPoints

SEPTEMBER 8, 2023

Kroger and Albertsons will sell 413 stores across 17 states and the District of Columbia, along with eight distribution centers, two offices and five private label brands, to C&S Wholesale Grocers for approximately $1.9 billion in cash. In May 2023 the United Food and Commercial Workers (UFCW) union had voted to oppose any mergers. “C&S

Planning 243

Planning Grocer Wholesale Payment Services 243

Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

MARCH 16, 2023

BJ’s Wholesale Club has entered a partnership with Simbe to roll out the solution provider’s automated business intelligence robot, Tally, to all 237 stores. The retailer plans to utilize the AI-powered solution to provide greater visibility into club conditions and drive deeper business insights.

Wholesale 269

Wholesale Location ATS Inventory Management 269

Retail TouchPoints

MAY 10, 2022

As a result, customers can now get their orders in half the time and with 40% reduced cost of delivery for pickup parcels. Expansion plans include the first IKEA stores in Stockholm and Toronto, which were specially designed to operate in busy downtown locations. Ingka Group also is investing nearly €1.2

Planning 254

Planning Location Shipping Management 254

Retail TouchPoints

JANUARY 15, 2024

Workcloud Task Management software was implemented in Zebra TC5x mobile computers , giving Office Depot managers and associates a simple, streamlined way to plan and manage work. Since deployment, the solutions have become central to store operations.

Store Operations 246

Store Operations Management Planning ATS 246

Retail TouchPoints

NOVEMBER 29, 2022

CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process.

Fulfillment 261

Fulfillment Markdowns Store Operations Customer Experience 261

Retail TouchPoints

FEBRUARY 28, 2023

The move comes as the standalone ecommerce entity seeks to continue its digital growth and evolve the customer experience. Mares joins Saks Off 5th with more than 20 years of retail experience, most recently as Head of Ecommerce and Omnichannel for DTC brand Untuckit. Mares will now undoubtedly be a big part of that effort.

Customer Experience 221

Customer Experience Store Operations Planning Marketing 221

Retail TouchPoints

OCTOBER 4, 2023

Some retailers have taken a look at consumer data, analyzing where consumers are making online purchases to better understand where a brick-and-mortar store might be successful based on the shoppers’ location. A customer might be used to going to the large-format location and having an abundance of product options.

Consumer 254

Consumer ATS Location Apparel 254

Retail TouchPoints

MARCH 11, 2021

The sportswear company’s new “Own the Game” 5-year growth strategy was unveiled at its Investor and Media Day March 10. At the same time Adidas reported currency-neutral sales growth of 1% in Q4 2020, following declines across markets earlier in the year as a result of the pandemic. billion US ) to between €8-€9 billion ($9.5

Planning 194

Planning Wholesale Sporting Goods Accounting 194

Retail TouchPoints

DECEMBER 20, 2023

With every conversation, my goal is simple: to have candid and at times challenging conversations around some of the industry’s hottest topics and trends. The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels.

Advertising 239

Advertising Store Operations Merchant Services Wholesale 239

Retail TouchPoints

MAY 31, 2022

She will leverage her experience to help advance the omnichannel fashion retailer’s plans for growth and developing a best-in-class customer experience. Her other leadership titles there include EVP of Store Operations, President of Catalog Division, Neiman Marcus Direct and President of NM Stores. “I

Customer Experience 257

Customer Experience Store Operations Fashion Planning 257

Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. operational efficiencies) has a negative effect on another (i.e.

Loss Prevention 278

Loss Prevention Visual Merchandising Sporting Goods Store Operations 278

Retail TouchPoints

MAY 24, 2023

Walmart has opened an in-store Market Fulfillment Center (MFC) at Store 100 in its home town of Bentonville, Ark. This new order fulfillment system is truly game-changing,” said Ryan Simpson, Store Manager at Store 100 in a statement. Like the retailer’s first MFC , which opened in 2019 in Salem, N.H.,

Fulfillment 267

Fulfillment Customer Experience Planning Management 267

Retail TouchPoints

SEPTEMBER 24, 2020

Party City is hiring 20,000 temporary workers for the holiday season — 80% of its 25,000 seasonal hires in 2019 — even though the retailer is drastically reducing the number of Halloween City pop-up stores it will open this year. Home delivery is free for orders of $35.

Planning 264

Planning Payment Services Location Shopping 264

Retail TouchPoints

MARCH 18, 2024

“Generative AI has only been publicly available as a friendly user interface since November 2022, and it’s already being embedded in retail operations such as customer service, marketing and even new shopping experiences,” said Michelle Grant, Director, Strategy and Insights for Retail at Salesforce in an interview with Retail TouchPoints.

Store Operations 294

Store Operations Shopping Marketing Management 294

Retail TouchPoints

OCTOBER 25, 2023

Check out the Retail Strategy & Planning Series on-demand. Offering excellent customer service is a business basic at any time of the year, but it’s particularly vital during the holiday season. Walker advises retailers to start small, because gift-giving consumers are often shopping at retailers that are unfamiliar to them.

Customer Experience 316

Customer Experience Returns Checkout Shopping 316

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

Payment Services 220

Payment Services Inventory Management Checkout Loss Prevention 220

Retail TouchPoints

MARCH 3, 2021

Rather, it’s the scene of the latest flagship store for innovative South Korean eyewear brand Gentle Monster. Known for its edgy, fashion-forward and creative approach to both product and stores, Gentle Monster launched its Santa Clara store (its third in the U.S.)

ATS 264

ATS Customer Experience Fashion Location 264

Retail TouchPoints

APRIL 29, 2021

Retail pioneer Ron Johnson — the man responsible for the Apple Store and Target ’s first designer collaboration — is taking his new retail company public through a SPAC merger with Marquee Raine Acquisition Corp. So how should a premium company deliver a product for someone who wants to start digitally?

ATS 174

ATS Telecommunications Store Operations Consumer 174