Retail TouchPoints

OCTOBER 30, 2024

Technology is an Asset for Retailers – But it Introduces More Risk Internet connected devices are at the center of the new customer-retailer experience. Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect.

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Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

OCTOBER 31, 2024

Today’s consumers are increasingly skilled at tuning out marketing. Just look at email, where 79% of consumers ignore or delete marketing emails at least half the time. Wallet notifications offer a new way to reach customers on the device they never leave home without: their smartphone.

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Marketing Customer Experience Consumer Point of Sale 297

Retail TouchPoints

DECEMBER 17, 2024

If your business has achieved this competence, youre benefitting from clear and hyper-current information on the location, quantity and availability of products across distribution centers and warehouses, as well as items in transit or sitting on store shelves.

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Fulfillment Drop-Shipping Customer Experience Shipping 260

Retail TouchPoints

NOVEMBER 7, 2024

“We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement. locations in August 2024.

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Fulfillment Supermarket Grocer Store Operations 278

Retail TouchPoints

JULY 18, 2024

Ideally, these apps also should contribute to a better in-store shopper experience. Understaffing contributes to theft and shrinkage in general, but it also creates an increasingly impersonal feeling for offline shopping ,” said Nick Kramer, Leader of Applied Solutions at SSA & Co. in an interview with Retail TouchPoints.

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Customer Experience Kiosk Shrinkage Shipping 278

Retail TouchPoints

DECEMBER 26, 2024

For consumers, grocery shopping has become a multi-location event, with shoppers visiting an average of 5.2 Shoppers can use technology to their advantage and shop at all three stores in whatever way works best for them. Clunky, inefficient setups can make customers feel like theyre wasting their time.

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Grocer Checkout Customer Experience Promotions 251

Retail Focus

APRIL 15, 2025

GAILs Bakery , renowned for bringing chef-quality sourdough bread to neighbourhoods across the UK, has partnered with Verkada , a leader in cloud-based physical security, to streamline its security and operational processes across its more than 170 locations. We could finally manage all our locations in one place, which was a game changer.

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Location Store Layout Management Customer Experience 113

Retail TouchPoints

APRIL 10, 2025

Additionally, the retailer will use its digital-first Grapevine, Texas location as the model for future Sams Club stores as it remodels all 600 clubs in a strategic long-term growth investment. President and CEO Chris Nicholas, membership is at an all-time high, with membership income up 22% over the last two years.

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Location Advertising Planning Marketing 147

Retail TouchPoints

MAY 6, 2025

By partnering with Uber Eats, its now even easier to access essentials from the comfort of home, said Bonita Price, Chief Merchandising Officer at Family Dollar in a statement. Expanded access at an incredible value goes a long way in helping our customers save time and do more, especially in underserved communities.

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Location ATS Customer Experience Fulfillment 147

Retail TouchPoints

DECEMBER 30, 2024

In October 2024, the company announced the opening of eight new locations across New Mexico, Oklahoma and Texas within a six -month period. Most locations also feature a beer cave, Western Union services, ATMs, and cryptocurrency and digital currency ATMs.

Location 290

Location Store Operations Customer Experience ATS 290

Retail TouchPoints

JANUARY 15, 2025

Cards have become by far the most popular payment method, with contactless now accounting for most purchases made at retail stores. While dedicated lines deliver higher reliability, they come at a higher a cost. James Stark is Head of Direct Sales UK – Enterprise, Merchant Services at Worldline.

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Payment Services Merchant Services Telecommunications Accounting 279

Retail TouchPoints

JANUARY 10, 2025

gStore benefits our associates and customers alike, said Greg Fancher, EVP of IT and Chief Information Technology Officer at PetSmart in a statement. gStores capabilities help PetSmart fulfill our vision of providing a world-class omnichannel experience.

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Inventory Management Fulfillment Management Store Operations 287

Retail TouchPoints

MARCH 27, 2025

Old Navy has partnered with Radar , a solution combining RFID, AI and computer vision technology designed to track and locate in-store inventory in real time and with a high level of accuracy. Old Navy plans to do a phased rollout of the technology following pilots in select stores, part of parent company Gap Inc.

Location 147

Location Fulfillment Planning Management 147

Retail TouchPoints

DECEMBER 4, 2024

Verizon has teamed up with Office Depot for a shop-in-shop trial at four Office Depot and OfficeMax locations in California and Illinois. Two Verizon kiosks will open at Office Depot locations in La Crescenta and Pasadena, Calif. slated to open in early 2025.

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Kiosk Shopping Customer Experience Location 289

Retail TouchPoints

JANUARY 9, 2025

The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air.

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Outdoor Fulfillment Consumer Location 278

Retail TouchPoints

JANUARY 12, 2025

After its introduction, Even with zero marketing, we were seeing upwards of 20% of app openings happening in a physical location, so we saw the potential of adding a store mode, said Matt Walker, Director of Product and Design, Mobile Apps at Dicks Sporting Goods. That will help break through the noise.

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Sporting Goods Drop-Shipping Shipping Checkout 275

Inside Retail

FEBRUARY 3, 2025

The Adore store experience Jars of Tim Tams and free samples with purchase are a staple in the new stores, a nod to the beauty retailers signature perks, but the in-store customer experience will offer much more than a brief sugar rush. He plans to travel to three states this week to sign off on additional locations.

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Marketing Fashion Customer Experience Location 250

Retail TouchPoints

NOVEMBER 27, 2024

They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact. Retail experiences work all year round. Gymshark, for instance, offers gym classes, a running club and personal training at its flagship location in London.

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Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

MARCH 20, 2024

Lore himself even added $100 million to the funding pot to support Wonder’s top three priorities: Physical expansion: The company plans to reach 35 physical locations by the end of 2024 and 90 by the end of 2025. At the top of the list are two new food hall storefronts in Teterboro and Ledgewood, N.J.,

Location 312

Location Planning Promotions Customer Experience 312

Retail TouchPoints

JANUARY 22, 2025

Some 2025 retail design trends are easy to predict; for example, its a good bet that artificial intelligence (AI) will play a starring (or at least supporting) role. When [experience design] is humming along really well, it also can help customers make memories, if the brand can align the experience to a bigger story.

Customer Experience 317

Customer Experience Promotions Visual Merchandising Marketing 317

Retail TouchPoints

NOVEMBER 22, 2024

Puma has unveiled a new flagship concept that includes activations, customization services and other tech-powered elements. Located at the BLVD , a new retail and entertainment destination in the heart of the Las Vegas Strip, this is the global sports brand’s second U.S.

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Apparel Accessories Location Fashion 311

Retail TouchPoints

MARCH 11, 2025

From agentic AI to dynamic pricing and commerce media, there are myriad technologies aimed at driving efficiencies and optimizing revenue opportunities. With instant access to rich location data, Ethan Chernofsky, SVP of Marketing at Placer.ai, will analyze and in some cases debunk headline-dominating trends.

Social Commerce 205

Social Commerce Customer Experience Consumer Planning 205

Retail TouchPoints

NOVEMBER 13, 2024

Warby Parker is one of the few direct-to-consumer (DTC) unicorns that has successfully evolved into a profitable omnichannel business — and its distinct store design and shopper experience is a big reason why. Now, with more than 270 locations across the U.S. At the Greene St. in New York City, by applying a new gallery concept.

Customer Experience 162

Customer Experience Location Outdoor Visual Merchandising 162

Retail TouchPoints

APRIL 3, 2025

CardVault by Tom Brady will open a flagship location later this month at the American Dream mall in Rutherford, N.J., The 1,200-square-foot store will offer rare and premium trading cards, authentication services and an exclusive VIP trading experience. next to MetLife Stadium, home field for the NFLs Jets and Giants.

ATS 147

ATS Fashion Location Visual Merchandising 147

Retail TouchPoints

MAY 8, 2024

Goodwill Keystone Area has partnered with Reworld to offer no-cost electronics recycling at its 42 stores and donation center sites located across 22 central and southeastern Pennsylvania counties. The new program at Goodwill Keystone Area now [covers] approximately 45% of the Pennsylvania population.” “In

Location 288

Location Marketing ATS Customer Experience 288

Retail TouchPoints

DECEMBER 5, 2024

When your store is full of associates who love the brand and live it, they will draw in customers. They need to keep track of what’s new, what’s unique to their location and what just went on sale. Associate POS adoption depends on getting the user experience right. Well, let’s start with customer data. Our respect.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

DECEMBER 12, 2024

With Augmodo, the AI assistant lets them know which products are out of stock and in the wrong place, and which tasks are needed next, said Mark Finocchiaro, Managing Partner, CIO and Director at Chemist Warehouse in a statement.

Planning 269

Planning Promotions Location Management 269

Retail TouchPoints

DECEMBER 11, 2024

On Sunday I did my weekly shopping at the store to find out if Amazon Fresh might be able to fill the hole left by Fairway, literally and figuratively. Amazons other attempts at brick-and-mortar have fared even more poorly. billion acquisition of Whole Foods. Regular carts, albeit green, are available outside.)

Checkout 284

Checkout Grocer Kiosk Promotions 284

Retail TouchPoints

FEBRUARY 25, 2025

Sports stadiums, with their combination of limited square footage and shoppers eager to return to the game, have become optimal locations for autonomous stores. The solution provider has worked with Verizon on a number of installations, including at events such as the Indy 500.

Checkout 236

Checkout Payment Services Location Returns 236

Retail TouchPoints

OCTOBER 15, 2024

Consumers now spend an average of 8 hours a day online, and as a result, “there’s extremely high expectations of the content consumers choose to engage with online,” said Rema Vasan, Head of North America Business Marketing at TikTok. Do branding and performance marketing need be at odds with one another?”

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Marketing Advertising Consumer Location 295

Retail TouchPoints

FEBRUARY 20, 2025

billion investment in omnichannel growth, the furniture retailer is planning seven new Plan and Order Point stores with pickup locations this year; the eighth store, in Santa Monica, Calif., The new Plan and Order Point stores will be located in Cherry Hill, Pa.; and in three California locations, in Thousand Oaks, Ontario and Colma.

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Planning Fulfillment Location Payment Services 214

Retail TouchPoints

OCTOBER 30, 2024

After opening its newest outpost at Katy Mills in Katy, Tex. The stores’ locations and their respective opening dates include: North Star Mall in San Antonio, Tex., It’s the through line that permeates everything we do at True Religion.” Global apparel and lifestyle brand True Religion is expanding further across the U.S.,

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Apparel Location Marketing Consumer 287

Retail TouchPoints

NOVEMBER 6, 2024

This has led to a growing demand for more secure delivery options as customers seek ways to protect themselves from theft. Urban Areas at Higher Risk The problem of porch piracy is not uniform across the United States. In either scenario, the retailer loses, either financially or reputationally.

Fulfillment 274

Fulfillment Consumer Customer Experience Checkout 274

Retail TouchPoints

NOVEMBER 13, 2024

It’s early days for this experience, and we’ll continue to listen to customers as we refine and expand it in the weeks and months to come.” The majority of products offered are priced at $10 or less, with some as low as $1. Amazon Haul has its own search, cart and checkout separate from Amazon’s.

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Drop-Shipping Checkout Shipping Returns 284

Retail TouchPoints

JANUARY 23, 2025

this month, with plans to add locations in New York, Pennsylvania and Delaware in February. Were thrilled to welcome Wegmans to the Uber Eats app this January, said Hashim Amin, Head of North American Grocery and Retail Delivery at Uber in a statement.

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Supermarket Location Planning Marketing 276

Retail TouchPoints

DECEMBER 3, 2024

Wally’s Wine & Spirits , a gourmet retail destination that offers wine, artisan cheese, charcuterie and a select menu of California-French food, will debut a new concept from Reuben Brothers at Century Plaza in Los Angeles next year. “Working with David Reuben Jr. of Reuben Brothers in a statement. of Reuben Brothers in a statement.

Outdoor 275

Outdoor Location Shopping Customer Experience 275

Retail TouchPoints

DECEMBER 10, 2024

And beginning in 2026, the tech retailer plans to open several flagship physical locations, including one in Diriyah, a UNESCO World Heritage site. Apple plans to launch an online store in the Kingdom of Saudi Arabia in summer 2025, providing consumers in the country with service and support directly from Apple in Arabic.

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Planning Location Consumer Store Operations 275