Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication). But many of these tasks may just represent the low-hanging AI fruit.

Loss Prevention 311

Loss Prevention Planning Customer Experience Inventory Management 311

Retail TouchPoints

JUNE 26, 2023

Groundbreaking at the time, but now sorely outdated, UPCs are finally getting a facelift and moving into the 21st century thanks to the GS1 Sunrise 2027 initiative. Consumers want more information about the products they buy, and retailers want more visibility into the products their customers buy. Who doesn’t want that?

Merchant Services 277

Merchant Services Inventory Management Grocer Customer Experience 277

Retail TouchPoints

MARCH 15, 2024

While customers come to browse the physical shelf, your digital shelf goes to the customer. It can constantly and immediately change the way it is arranged to beat other shelves at capturing the customer’s attention. Constant competition with other shelves for visibility drives the need for digital shelf optimization.

Inventory Management 254

Inventory Management Telecommunications Location Marketing 254

Retail Gazette

FEBRUARY 22, 2024

Artificial Intelligence (AI) is revolutionising the retail industry, fundamentally changing how businesses operate and interact with customers. With the integration of AI-powered technologies, retailers can enhance customer experiences, optimise operations and drive revenue growth.

Inventory Management 119

Inventory Management Checkout Inventory Turnover Promotions 119

Retail Smart Guys

DECEMBER 6, 2023

In the ever-evolving world of retail, one thing remains constant – the power of promotions to captivate shoppers and boost sales. Whether it’s the allure of clearance sales, the excitement of flash sales, or the intrigue of buy-one-get-one deals, retail promotions are an essential tool in any retailer’s arsenal.

Promotions 52

Promotions Inventory Management Returns Marketing 52

Inside Retail

FEBRUARY 8, 2024

per cent at the end of FY23. It’s no secret that consumer-facing retail has had a tough year trying to stay price-competitive for customers. Like many retailers, we have had to contend with inflationary pressures and greater promotional cadence, which has had an impact on profits,” said King.

Department Stores 264

Department Stores Inventory Management Planning Returns 264

Retail TouchPoints

OCTOBER 6, 2023

Accurate demand forecasting is the bedrock of efficient inventory management — a vital logistics function that should be operating at peak performance levels during the holiday shopping season when consumers expect the inventory they want to be available. 1: Demand forecasting. 2: Order cycle time. 4: Return rates.

Fulfillment 294

Fulfillment Returns Shipping Promotions 294

Inside Retail

FEBRUARY 18, 2024

Here is a glimpse at the top priorities of the leaders of some of the country’s biggest retailers in the year ahead. Angus McKay, CEO & managing director, 7-Eleven KPMG: What do you see as the greatest challenge to Australian retail in the year ahead? Is this a new challenge vs prior years?

Customer Experience 263

Customer Experience Inventory Management Consumer Promotions 263

Retail Customer Experience

OCTOBER 2, 2023

The technology displayed at groceryshop covered many aspects of grocery retailing — from omnichannel integration to in-store promotions to inventory management to visual merchandising to supply chain management — much including self service applications.

Supply Chain Management 84

Supply Chain Management Visual Merchandising Inventory Management Shopping 84

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. However, there are other dynamics at play that will impact seasonal results.

Merchant Services 268

Merchant Services Payment Services Promotions Location 268

I Vend

OCTOBER 10, 2023

Having the ability to predict the future, to know how shoppers are going to behave would make retailers as excited as a child finding a full Santa sack at the end of their bed on Christmas morning. Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

Fulfillment 225

Fulfillment Dead-Stock Customer Experience Inventory Management 225

I Vend

OCTOBER 16, 2023

Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix. Retailers have to be ready with promotions to attract these early birds, and harness their retail POS software to win their wallet.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 271

Store Operations Shipping Fulfillment Store Layout 271

Inside Retail

NOVEMBER 27, 2023

The journey towards this tech-augmented retail reality is exhilarating, filled with opportunities to craft unforgettable customer experiences, optimise operations and carve out a competitive edge in a bustling market. This is especially crucial in managing seasonal or event-driven merchandise.

Consumer 147

Consumer Checkout Inventory Management Shopping 147

Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. At Amazon, algorithms are used to track consumer behaviour and adapt product recommendations based on a wide range of factors.

Payment Services 290

Payment Services Shopping Checkout Kiosk 290

Retail TouchPoints

AUGUST 17, 2021

Over the last year or so we’ve seen retailers and ecommerce sellers adopting AI tools at a frenetic pace. From backend inventory optimization to identifying salesfloor hotspots to highly targeted marketing programs, we’re seeing an influx of great retailing practices, all being driven by AI. Practical Benefits of AI in Grocery.

Checkout 306

Checkout Payment Services Customer Experience Inventory Management 306

Retail Focus

MARCH 6, 2024

Expert Manager at Univers Retail | Published author | Visiting lecturer. To address these issues, luxury brands are seeking innovative solutions, with blockchain technology emerging as a promising tool to safeguard authenticity and enhance the customer experience. Ghalia BOUSTANI.

Inventory Management 147

Inventory Management Fashion Customer Experience Consumer 147

Wiser

JULY 31, 2023

In the competitive world of retail, ensuring your products are in the right place at the right time can mean the difference between profit and loss. In addition, seasonal or promotional items that are not set up in time can result in lost sales and excess inventory that may need to be marked down, affecting your bottom line.

Store Layout 145

Store Layout Promotions Customer Experience Inventory Management 145

CJ Retail Solutions

DECEMBER 11, 2023

Impact on customer experience and brand perception 1.3 Creating a cohesive and consistent brand experience Utilising Space Effectively 3.1 Incorporating digital signage for promotions 6.2 Utilising interactive displays for customer engagement 6.3 Training staff to enhance the customer experience 9.2

Inventory Management 52

Inventory Management Point of Sale Store Layout Customer Experience 52

Retail TouchPoints

DECEMBER 25, 2023

in its fiscal year 2023 (ending in September) versus 2022…which may come as no surprise to you at all if you’ve been in a Costco on a Saturday lately. Helping customers leave the store with everything they need is a key way to enhance the customer experience. Costco grew revenue by 6.7% and net income by 7.7%

Customer Experience 250

Customer Experience Dead-Stock Store Layout Point of Sale 250

Inside Retail

FEBRUARY 23, 2023

Unsurprisingly, we’ve seen this being reflected in the positive feedback received from consumers […] at our Ion store.” Huisamen said that the business is committed to upskilling its staff around machine learning, design thinking and digital product management.

Inventory Management 246

Inventory Management Apparel Management Consumer 246

Hyken

AUGUST 31, 2023

Consistently improving the customer journey and user experiences can help you attract and retain loyal customers. Your customer journey refers to the path that your customers take as they interact with your brand at different touchpoints. Optimize this journey, and growth is well within your grasp.

Payment Services 106

Payment Services Customer Experience Inventory Management Accounting 106

Retail TouchPoints

JANUARY 25, 2022

It’s energizing to think about customer experience transformation and what that could possibly mean for a business. In the retail industry, many organizations are at a pivotal moment of forging a path forward to define the future-state customer experience where the physical and digital converge.

Management 262

Management Marketing Customer Experience Inventory Management 262

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online. Expect the Unexpected.

Supply Chain Management 255

Supply Chain Management Fulfillment Shipping Inventory Management 255

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

Personalization at Scale One of the standout features of AI in marketing is its ability to deliver personalized experiences to consumers on a massive scale. AI algorithms analyze customer data to understand preferences, behavior, and purchase history.

Marketing 95

Marketing Inventory Management Supply Chain Management Store Layout 95

Retail TouchPoints

OCTOBER 19, 2022

Brendan Witcher, VP, Principal Analyst at Forrester , shared his thoughts on what retailers need to do with their stores to maximize omnichannel performance during The New Retail Imperative: Utilizing Stores As A Competitive Advantage webinar presented by Tulip. Experiences Are Great — if They Fit Your Needs.

Shipping 274

Shipping Customer Experience Inventory Management Management 274

Wiser

MARCH 7, 2024

The speakers shared their frontline experiences and the strategic pivots they made to keep pace with the rapidly changing consumer expectations and market dynamics. The customer journey is a primary focus, with efforts aimed at enhancing it through strategic technology integration.

Customer Experience 78

Customer Experience Inventory Management Promotions Management 78

Retail TouchPoints

SEPTEMBER 23, 2022

Corporations manage 3PL warehouses with physical spaces and logistics teams. One 3PL can handle a multitude of clients at a time, and they store, manage and prepare the goods for shipment, process the orders and deliver them to customers via their partner carriers. Customization is easy with in-house fulfillment.

Fulfillment 319

Fulfillment Shipping Inventory Management Management 319

Retail TouchPoints

JANUARY 20, 2022

The first Amazon Style store is set to open later this year at The Americana at Brand shopping mall in Los Angeles. “We We obsessed over designing a shopping experience focused on helping customers find great looks, and it led us to create Amazon Style,” said a company blog announcing the new store format.

Payment Services 245

Payment Services Apparel Inventory Management Department Stores 245

Retail TouchPoints

MAY 30, 2023

People have burned through their savings, and there’s a lot of inflation as well as changes in the job market,” said Jonah Ellin, Chief Product Officer at 1010data in an interview with Retail TouchPoints. I think that the back-to-school season target audience has expanded,” said Matthew Katz, Managing Partner at SSA & Co.

Shopping 267

Shopping Consumer Planning Inventory Management 267

Inside Retail

FEBRUARY 20, 2023

Meanwhile, like-for-like sales are expected to decline by seven per cent at the group level for the remainder of the second half in FY23, according to consensus estimates. It’s about] understanding customer needs, seeking to meet it and executing it profitability,” he said.

Operating Expenses 245

Operating Expenses Inventory Management Management Promotions 245

Retail TouchPoints

JANUARY 13, 2023

Introduce buyers to the right product at the right time. Using the same technologies, retailers can implement smart merchandising solutions to inspire customers through shoppable galleries that pop up when a user uploads an image to an ecommerce website or searches for a specific item. How to Maximize Your Top Line in 2023 .

Returns 281

Returns Consumer Inventory Management Customer Experience 281

Retail TouchPoints

MAY 15, 2023

For example, when a customer opens a national coffee brand’s app on a voice assistant, the app promptly says, “Good morning, you are due for a reorder. Three things are at work here: Brands personalize the app to know the time of day: morning, afternoon or night, for an immediate personal touch. Personalized goodbye.

Marketing 221

Marketing Inventory Management Consumer Shopping 221

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue. Identifying the Right Use Cases.

Store Layout 304

Store Layout Customer Experience Inventory Management Marketing 304

Inside Retail

JANUARY 24, 2023

They covered how brands can provide elevated and curated customer experiences and how clear differentiation, and even re-invention, can be critical to meeting consumer demand and providing a sustainable future for retailers. Retailers need to invest in reusable packaging systems and promote sustainable product packaging.

Fulfillment 130

Fulfillment Customer Experience Consumer Returns 130

Retail Focus

FEBRUARY 12, 2024

Imagine walking into a store where the lights adjust automatically as the day progresses, shelves notify staff when inventory is low, and digital signs change based on who’s looking at them. These connected devices can collect and analyze data in real time, offering insights into customer behavior and store operations.

Kiosk 130

Kiosk Store Operations Inventory Management Boutique 130