Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Speed-to-restock is key in the returns cycle.

Returns 278

Returns Drop-Shipping Customer Experience Customer Retention 278

Inside Retail

OCTOBER 18, 2022

Lockdowns, store closures, and increased online shopping were all part of the ‘new normal’ for consumers and retailers during the height of the Covid-19 pandemic. But it seems we may have finally seen the end of movement and retail restrictions – and the return of in-store shopping. And have a higher return rate.

Consumer 246

Consumer Shopping Returns Payment Services 246

Inside Retail

MAY 11, 2022

Australians are returning to shopping malls as Covid fears subside with Scentre Group reporting customer visitations up 12 per cent on 2021 levels during the first quarter. Scentre group’s figures came out on the same day as the latest consumer confidence data from Westpac shows a decline of 5.6 per cent to 90.4

Returns 264

Returns Consumer Specialty Store Shopping 264

365 Retail

APRIL 19, 2024

Despite the Government refusing to overturn the abolition of the duty-free shopping for tourists in the Spring Budget, now half (50%) of UK consumers want the scheme to be reinstated, according to the latest research from Retail Technology Show (RTS), the leading event that connects retail’s changemakers and leading tech innovators.

Returns 105

Returns Consumer Shopping ATS 105

Retail TouchPoints

DECEMBER 27, 2023

Returns totaled $743 billion in 2023, amounting to 14.5% This means that for every $1 billion in sales, the average retailer incurred $145 million in merchandise returns. As is typically the case, online sales saw a higher return rate in 2023 at 17.6% of total holiday returns. to return fraud.

Returns 290

Returns Accounting Shopping ATS 290

Retail Focus

JUNE 19, 2023

Akeneo , the Product Experience company, today released its 2023 B2C Survey: Product Experience Satisfaction Around the World , an annual mission to understand how consumers make decisions when buying products, how product experiences impact those decisions and what product information is important to them.

Consumer 130

Consumer Shopping Merchant Services Returns 130

Retail TouchPoints

NOVEMBER 8, 2022

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue.

Returns 306

Returns Markdowns Inventory Management Customer Experience 306

Retail TouchPoints

MARCH 28, 2023

For many years, permissive returns policies have been the norm in ecommerce. For the post-holiday season just past, it’s estimated that the total value of returned goods will be around $171 billion. retailers were revisiting their returns policies as of late 2022. With numbers like these, it’s no wonder that most U.S.

Returns 278

Returns Home Furnishings Supply Chain Management Consumer 278

Retail TouchPoints

NOVEMBER 14, 2022

3D and AR design studio QReal is moving deeper into direct commerce with the launch of the new multi-brand, multi-category shopping app TRYO. At launch the app features products across four categories — footwear, watches, hats and eyewear — all of which are showcased through high-quality 3D models and can be “tried on” virtually.

Consumer 340

Consumer Shopping Payment Services Returns 340

Retail TouchPoints

APRIL 11, 2023

Ecommerce has revolutionized retail shopping, with consumers trading in the poorly lit dressing room experience for the comfort of our own bedrooms. For some, however, this trade-off comes at the price of navigating frustrating and, at times, confusing return policies.

Returns 296

Returns Customer Retention Consumer Shopping 296

Retail TouchPoints

SEPTEMBER 27, 2022

Walmart will launch three new returns options as part of its “No Concerns” campaign to accommodate early holiday shopping. 1, 2022, Walmart will introduce: An extended Holiday Guarantee returns period allowing customers to return eligible purchases made on or after Oct. Beginning in Oct. 1, 2022, through Jan.

Returns 330

Returns Shopping Consumer Customer Experience 330

Retail TouchPoints

MAY 20, 2022

Albertsons Companies will launch cart-based smart checkout technology later this year at select supermarkets throughout the country, in partnership with Veeve Smart Carts. we are building a link between multiple consumer channels and the brands they trust while keeping customer loyalty central to the experience.”. in a statement.

Shopping 331

Shopping Checkout ATS Supermarket 331

Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

Returns 147

Returns Drop-Shipping Merchant Services Fulfillment 147

Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Others might order two or three sizes of the same item and return the ones that don’t fit. “It’s

Returns 234

Returns Shipping Promotions Fulfillment 234

Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

Discount Store 289

Discount Store Shopping ATS Payment Services 289

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

Consumer 264

Consumer ATS Location Apparel 264

Retail TouchPoints

NOVEMBER 21, 2023

When customers aren’t actively searching and shopping for gifts, they are spending an elevated amount of time watching their favorite TV shows and movies — especially holiday classics like How the Grinch Stole Christmas and Elf. In many ways, the same trends we see in consumers’ Q4 shopping behaviors mirror their TV viewership.

Shopping 278

Shopping Specialty Retailers Consumer Department Stores 278

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey.

Returns 312

Returns Drop-Shipping Merchant Services Shipping 312

Retail TouchPoints

MARCH 30, 2023

trillion for the year, according to data released at the State of Retail & the Consumer virtual event. Retailers are prepared to serve consumers in the current economic environment by offering a range of products at affordable prices with great shopping experiences.” trillion and $5.23 trillion and $1.43

Consumer 297

Consumer Shopping Accounting Returns 297

Retail TouchPoints

JUNE 29, 2023

In Amazon ’s latest moves to bolster its logistics and fulfillment network, the company has partnered with Staples to accept customer returns and is looking for 2,500 local business to join its new Hub Delivery network. Staples Joins Amazon’s Network of Returns Partners By July 31, 2023, all Staples U.S. Retail in a statement.

Returns 287

Returns Fulfillment Location Planning 287

Retail TouchPoints

MAY 11, 2021

It’s becoming increasingly clear that returns have costs that go well beyond the financial. 5 billion pounds of returned goods end up in landfills and 15 million metric tons of carbon dioxide are emitted in the transportation of returns, according to research conducted by reverse logistics solution provider Optoro.

Returns 312

Returns Consumer Shopping Accounting 312

Retail TouchPoints

OCTOBER 31, 2023

Those who said work-from-home was here to stay might be surprised to learn that we are witnessing a shift back to the office, with many organizations small and large instituting mandates for at least a partial return to office for the majority of their employees. in the first quarter to a mere 1.6% in the first quarter to a mere 1.6%

Clienteling 279

Clienteling Returns Fashion Apparel 279

Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

Returns 277

Returns Payment Services Shipping Accounting 277

Retail TouchPoints

OCTOBER 8, 2020

Staples will launch contactless returns for online purchases in more than 1,000 of its stores across the U.S. The retailer has partnered with Optoro , which will deploy its contactless Express Returns system that gives retailers access to a nationwide network of unpackaged return drop-off points. We’ve found that 97%.

Returns 279

Returns Location Customer Experience Shopping 279

Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

Merchant Services 245

Merchant Services Returns Drop-Shipping Checkout 245

Inside Retail

JANUARY 4, 2024

As the driving force behind a new era of hyper-personalisation, efficiency and sustainable retail experiences, its impact on the way we shop cannot be understated. And how will it shape the way we shop? Today’s consumers are craving a truly unique shopping experience. But first, let’s look at the bigger picture.

Consumer 266

Consumer Customer Experience Department Stores Shopping 266

Inside Retail

MAY 29, 2022

Zara’s decision to start charging for online returns this month has raised complex questions about why people send back such a high proportion of items they buy online, and what can be done about it. As of 4 May, the Spanish fashion brand has started charging customers around the world for returns sent back through the mail.

Returns 246

Returns Merchant Services Consumer Shopping 246

Retail TouchPoints

APRIL 18, 2024

It’s an experience common to almost every traveler — you stay at a hotel and fall in love with the mattress, the sheets, the lamp. Mint House Shop Your Stay page for its NYC location. A room at the Mint House 70 Pine location in NYC. But at Mint House the shopping happens in the real world — just not in a store.

Boutique 276

Boutique Shopping Location Returns 276

Retail TouchPoints

APRIL 16, 2024

Amazon is expanding the reach of its Amazon Live shopping content with the debut of a new interactive shoppable channel on the Prime Video and Freevee streaming TV services. “With the new Amazon Live FAST Channel on Prime Video and Freevee, we’re making shoppable entertainment more accessible, interactive and engaging than ever before.”

Shopping 130

Shopping Advertising Returns Consumer 130

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. For retailers struggling to avoid bankruptcy or emerge from it, a growing returns quagmire could be deadly.

Returns 334

Returns Merchant Services Department Stores Shipping 334

Retail TouchPoints

NOVEMBER 8, 2022

Overstock.com is piloting a new returns program with UPS that will allow Overstock customers to schedule doorstep pickup for returns of unwanted items with no re-boxing required. . These post-purchase performance metrics will help us evaluate the end-to-end shopping experience for our customers,” said Johnson.

Home Furnishings 288

Home Furnishings Returns Marketing Consumer 288

Retail TouchPoints

APRIL 23, 2021

Flexible payment provider Affirm is expanding its range of services to include the post-purchase experience with the acquisition of online returns solution Returnly for approximately $300 million. Returnly currently facilitates returns and replacements for online orders for more than 1,800 merchants.

Merchant Services 279

Merchant Services Payment Services Returns Fashion 279

Retail TouchPoints

SEPTEMBER 30, 2021

Happy Returns by PayPal has teamed with Staples US Retail to offer the Happy Returns in-person service, adding more than 1,000 Staples retail locations to its return service. The Staples partnership increases the number of the company’s Return Bars to more than 3,800 locations.

Returns 264

Returns Location Merchant Services Drop-Shipping 264

Retail TouchPoints

NOVEMBER 15, 2023

Retailers need to ensure their systems can scale to upcoming seasonal traffic spikes like Cyber Week so they can capture the attention and wallet share of the numerous consumers hunting online for deals. However, while the holiday shopping rush comes with significant opportunity — Cyber Monday 2023 alone is estimated to generate $13.7

Shopping 328

Shopping Checkout Returns Consumer 328

Inside Retail

MAY 2, 2023

There was huge momentum behind the ‘shop local’ movement over the last few years, as consumers were restricted to certain locations during Covid-19 lock-downs, and felt connected to the success and survival of local businesses. She added that we’d perhaps never see the number of workers in the CBD return to pre-pandemic levels.

Returns 293

Returns Shopping Location Promotions 293

Inside Retail

MARCH 5, 2024

In the realm of online shopping, retailers often perceive returns as an unavoidable inconvenience that presents them with logistical hurdles, financial burdens, and the threat of customer dissatisfaction. For over a decade, Smartech has proudly served as the trusted supplier of parcel locker solutions for Australia Post (Auspost).

Customer Experience 130

Customer Experience Returns Management Location 130

Inside Retail

NOVEMBER 1, 2022

As businesses recover from the disruption of the pandemic, new research shows Australians prefer the online shopping experience more than that inside bricks-and-mortar stores. We’re now seeing the return of a preference for physical stores and shoppers are moving between the offline and online worlds more seamlessly than ever before.”.

Shopping 246

Shopping Returns Accessories Promotions 246