Retail TouchPoints

APRIL 26, 2023

Our success at Hästens has always been rooted in our strong relationships and we’re extremely grateful to collaborate with the luxury experts at MadaLuxe Group to continue to build our U.S. Hästens store will open in Dallas on May 4, 2023, with the Houston location opening in fall 2023. The first U.S.

Clienteling 221

Clienteling Planning Location Management 221

365 Retail

SEPTEMBER 1, 2023

Recognised as innovators within luxury aftercare and sustainability, The Handbag Clinic will seamlessly integrate its full range of repair and restoration services as part of Harrods’ in-store experience, enabling its clientele to enjoy luxury more consciously by prolonging the life of their luxury leather goods. The service is simple to use.

Location 62

Location Clienteling Accessories Shopping 62

Retail TouchPoints

NOVEMBER 3, 2022

David’s Bridal will showcase personalized service and inclusivity with a new store format in approximately 30 locations, including 12 all-new shops, in 2023. At the new locations customers can walk in or make an appointment, and use the services of an expertly trained stylist and in-house alterations artisan.

Customer Experience 223

Customer Experience Clienteling Boutique Accessories 223

Retail TouchPoints

DECEMBER 17, 2020

Rebag has opened its first-ever standalone Rebag Bar — a micro version of its traditional store — located in New York’s Shops at Columbus Circle. Customers can expect a tailored clienteling approach to assist them with the personalized digital shopping experience.

Clienteling 240

Clienteling Jewelry Accessories Boutique 240

Retail Focus

OCTOBER 17, 2022

Leading with a dedicated Rolex room at 82 sqm, Rolex welcomes clients to a contemporary interior fusing rich tones of walnut, leather, marble, and striated limestone with the internationally identifiable Rolex green tones. Andrea Nunziata, Managing Director Swatch Group UK and Brand Director Omega UK.

Boutique 162

Boutique ATS Clienteling Management 162

Retail TouchPoints

MARCH 24, 2022

We have built a strong online presence and as we expand into in-person retail, Tulip’s solution will let us conduct reliable outreach to customers, allowing us to send merchandise via the digital catalog and pre-sell using Tulip’s remote pay solution,” said Greg Moss, VP of Operations at AMIRI in a statement.

Clienteling 250

Clienteling Checkout Fashion Customer Experience 250

Inside Retail

MAY 3, 2021

“Our vision for Arc by Crown Group’s retail precinct is a mix of high-end, quality restaurants, cafes, wine bars and fashion retailers catering to the well-heeled, fashionable clientele who stay at SKYE Suites Sydney as well as those living in the development having purchased one of the development’s luxurious apartments.”.

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Clienteling Fashion Returns Location 246

Inside Retail

APRIL 30, 2024

When we set about this project, it was to look at the way we connect with our customers. We needed to provide them an omnichannel experience,” said Peter Ratcliffe, head of technology at RM Williams. So, basically, we can check out all people at once, whereas previously we couldn’t do that.

Clienteling 147

Clienteling Checkout Customer Experience Inventory Management 147

Retail TouchPoints

NOVEMBER 16, 2023

Serving as the brand’s first-ever immersive design store, the location features a two-level “Design Desk” staffed by design professionals, a Crate & Kids shop-in-shop and a range of services, including floral arrangements and monogramming. 18 through Dec.

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Clienteling Department Stores Location Shopping 229

Retail TouchPoints

AUGUST 18, 2022

Once reserved for an ultra-affluent clientele with disposable income to spend on shopping trips in the world’s most fashionable cities, the luxury category is undergoing a significant transformation. Available for purchase at a cost of 30 ETH , or more than $52,100 as of Aug. UK and Europe by late 2022.

Clienteling 254

Clienteling Payment Services Boutique Promotions 254

Retail Focus

JANUARY 16, 2023

Positioned in the heart of London’s West End at 58 Neal Street, the new store will span 1,165 sq ft and include an eclectic range of the brand’s signature styles. Samantha Bain-Mollison, Retail Director at Shaftesbury , commented: “Stetson’s debut UK flagship store will add yet another facet to Seven Dials’ strong retail line-up.

Clienteling 147

Clienteling Outdoor Apparel Fashion 147

Retail Focus

JANUARY 6, 2022

Global architecture, planning and design firm CallisonRTKL has released its Forecast 2022 report – looking at the accelerators, disruptors, and constants shaping the built retail environment in the year to come. With small-format stores dedicated to fulfilment, higher-profile stores can act as showrooms or experiential locations.

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Fulfillment Clienteling Location Consumer 246

Inside Retail

SEPTEMBER 7, 2023

Pre-tax profit stood at $ 31 million (RM97.2 The management team ensures tenant compatibility with each mall’s identity through rigorous curation, blending both global and local brands to cater to their clientele’s varied needs. million), marking a 2.6 per cent growth from Q2 2022.

Clienteling 130

Clienteling Inventory Management Shopping Fashion 130

Inside Retail

MAY 28, 2024

Before joining the Kate Spade New York team, Fraser was the president at Marc Jacobs, CEO at Anne Klein and had worked in the executive teams of Escada and Esprit de Corp. We look at each partnership as a true collaboration, working together on concepts and thinking outside of the typical fashion-focused influence.

Boutique 147

Boutique Fashion Clienteling Marketing 147

365 Retail

MARCH 20, 2024

Revo, renowned for its superior-quality sunglasses, has unveiled its first physical retail outlet in the US, situated in the trendy SoHo district of Manhattan at 436 West Broadway. As a native New Yorker, this location is especially exciting, and we can’t wait to make our mark in this influential neighbourhood.”

Clienteling 62

Clienteling Store Layout Fashion Location 62

Retail Focus

JUNE 22, 2023

Using colours and materials that reflect the ethos of the brand, the new home of crumble has been created to serve the rapidly growing fan base and provide an improved experience for the company’s social-media savvy clientele.

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Clienteling Marketing Location Planning 182

365 Retail

MARCH 8, 2024

Peel has unveiled plans for Charity Super.Mkt, the UK’s inaugural multi-charity shop, to inaugurate its forthcoming pop-up at Gloucester Quays. The 4,000 square foot store is scheduled to open its doors on March 14th at a prominent site off High Orchard Street, showcasing its acclaimed ‘second-hand department store’ model.

Clienteling 62

Clienteling Fashion Department Stores Accessories 62

Retail Focus

OCTOBER 19, 2021

Laings The Jewellers has unveiled its stunning new-look showroom at Cardiff’s St David’s as it officially relaunches. Designed by the Espirit Group, the showroom situated at The Hayes encapsulates the essence of the brands it represents, with unparalleled attention to detail, creating a truly engaging and elevated customer journey.

Clienteling 162

Clienteling Planning Management Location 162

Retail Focus

APRIL 21, 2023

The integrated offering of ‘Buy, Sell, Restore, Authenticate’ will enable its Yorkshire-based clientele to enjoy fashion more consciously by prolonging the life of their luxury handbags, shoes, luggage, and leather clothing whilst boosting the region’s circular economy through its pre-owned resale service.

Clienteling 147

Clienteling Fashion Department Stores Accessories 147

Retail Focus

APRIL 8, 2021

ft concept at 330 King’s Road set to open to the public in July. . Located just a stone’s throw away from Love My Human’s flagship retail store and grooming parlour at 308 King’s Road, it will offer pets and their parents the ultimate quirky, yet luxurious experience for dogs and their human owners alike. .

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Clienteling Boutique Outdoor Location 130

Retail TouchPoints

MAY 12, 2021

You read that right — luxurious scents priced at upwards of $7,000 are part of the ultra-luxe offering from the high-end Amaffi Perfume House , which opened its doors on New York’s iconic Billionaire’s Row on 57 th Street in April 2021. At least that’s how Amaffi describes it.). Gilded Tones, Crystal and Black-Lacquered Galore.

Clienteling 247

Clienteling Location ATS 247

Retail TouchPoints

JULY 8, 2020

Brooks Brothers had been valued at $300 million to $350 million by potential investors before the pandemic, according to the New York Times. Brooks Brothers already has decided to close approximately one-fifth of its roughly 250 locations in North America. Those stores were located in Darien and Westport, Conn.; Palm Beach, Fla.;

Clienteling 174

Clienteling Fulfillment Apparel Location 174

365 Retail

SEPTEMBER 24, 2021

The transformation of the family-run jewellers’ existing boutique at St David’s forms an integral part of Laings’ UK-wide expansion plan, with a £3 million investment into its presence in Cardiff. We can’t wait to unveil our new showroom to our Welsh clientele next month.”. Cushman & Wakefield?advised?the

ATS 62

ATS Clienteling Boutique Location 62

Inside Retail

MARCH 6, 2023

We’ve always had our sights set on South Australia, but we had to find the right location in a luxury retail destination, and we found a home in Adelaide Central Plaza. VM: We have seven stand-alone boutiques located all across Australia. IR: What role do collaborations play in enabling you to reach a new clientele?

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Boutique Wholesale Clienteling Point of Sale 264

Retail TouchPoints

JANUARY 20, 2022

For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele. Vishal Patel is VP of Product Marketing and Technology at Ivalua.

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Merchant Services Clienteling Shipping Inventory Management 233

A1 Retail

JANUARY 16, 2023

Positioned in the heart of London’s West End at 58 Neal Street, the new store will span 1,165 sq ft and include an eclectic range of the brand’s signature styles. Samantha Bain-Mollison, Retail Director at Shaftesbury, commented: “Stetson’s debut UK flagship store will add yet another facet to Seven Dials’ strong retail line-up.

Clienteling 105

Clienteling Outdoor Fashion Location 105

Retail TouchPoints

MARCH 21, 2022

The materials were created to help every associate “take their digital clienteling efforts to the next level across various touch points,” said Severson. “We Overall, at NMG we believe in an integrated luxury experience — being there for the customer however, whenever and wherever they choose to shop and engage. “In

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Clienteling Location Marketing Shopping 228

Inside Retail

NOVEMBER 25, 2021

An iconic fixture on Oxford Street in the well-heeled suburb of Paddington, Sydney, the store is located within a historic church and a major retail destination for discerning fashionistas. I had also recently returned from many years working in the UK at luxury houses such as Armani and Prada. My mission was to change that.

Fashion 130

Fashion Boutique Clienteling Planning 130

Retail TouchPoints

FEBRUARY 3, 2022

Nearly all consumers are linked to their mobile device and are active on at least one chat platform daily, whether it be Facebook Messenger, WhatsApp, Apple iMessage and more. Gavin Harvett is SVP of Products at Clickatell. He is a seasoned product professional with over 25 years’ experience taking B2B software products to market.

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Consumer Clienteling Fashion Location 248

A1 Retail

JULY 10, 2023

Sloane Stanley has announced the opening of Ultimate Performance, the world-leading personal training business, at 293 Fulham Road. The new 5,095 sq ft London flagship location diversifies the existing Fulham Road neighbourhood. We know what makes our clientele tick.

Clienteling 59

Clienteling Location Returns Planning 59

Retail TouchPoints

SEPTEMBER 20, 2023

The location had already been snapped up and was eventually turned into a Turkish rug shop. Haisfield and his family moved to Charleston anyway and began looking for a different location to make the brand’s brick-and-mortar debut. Christina and Kenny Haisfield wearing the Charleston collection at the King Street store opening.

Clienteling 241

Clienteling Location Boutique Outdoor 241

A1 Retail

SEPTEMBER 1, 2021

Renowned French-Swedish, premium sportswear brand for men RON DORFF opens a store at The Royal Exchange in the City of London this September. Sold exclusively at The Royal Exchange store as of 1 September, the t-shirt will come in a limited edition of 200 pieces.

ATS 45

ATS Clienteling Department Stores Wholesale 45

365 Retail

DECEMBER 7, 2023

This area, equipped with in-house Rolex technicians, exemplifies local expertise and convenience for clientele. Jewellery aficionados are greeted by a stunning array of luxury brands at the front window cabinets, including FOPE and Messika , alongside a selection of engagement rings.

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Clienteling Shopping Location ATS 109

Inside Retail

OCTOBER 30, 2023

With a newly-opened salon in Paris – strategically nestled among fashion titans like Dior and YSL – and a diverse clientele that includes A-list celebrities, the luxury label, which is best known for its silk caftans and timeless resortwear, is making its presence felt far beyond the Asian market. Paris is the fashion capital.

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Fashion Clienteling Customer Retention Fast Fashion 130

Retail TouchPoints

JULY 9, 2020

However, new estimates from the Boston Consulting Group published in May revealed that global luxury sales could fall by between $85 and $120 billion in 2020 — a 29% drop that slows a decade of growth across luxury categories, according to Sarah Willersdorf, Global Head of Luxury at Boston Consulting Group. “In Source: Gucci).

Clienteling 257

Clienteling Consumer Accounting Boutique 257

Retail TouchPoints

OCTOBER 13, 2022

So many DTC brands start out where a founder saw a niche in the market based on their own personal experiences,” said Nikki Baird, VP of Strategy at Aptos in an interview with Retail TouchPoints. Reaching an international clientele is a major milestone for any brand. Opening Brick-and-Mortar Stores Can Jumpstart DTC Growth.

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Wholesale Consumer Clienteling Location 245

Retail TouchPoints

DECEMBER 2, 2022

In the ’30s and ’40s there were so many candy stores on the Lower East Side — there were at least seven within a block of where we’re located, but they’re all gone now,” said Skye Cohen in an interview with Retail TouchPoints. “I Economy Candy’s history of adaptation begins at its origin. Bringing the Business Online.

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Social Commerce Clienteling Location Shopping 269