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How Social Commerce, Same-Day Delivery and Live Chat are Driving Sephora’s Omnichannel Evolution

Retail TouchPoints

As the company’s SVP and GM of Ecommerce, Bojanowski was at the center of the storm. The LVMH -owned retailer did have to play a bit of catch up, though, when it came to omnichannel fulfillment , fast-tracking the roll out of services like BOPIS and launching new innovations such as virtual beauty consultations.

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How 85-Year-Old Economy Candy Taps into Social Trends but Stays True to its Roots

Retail TouchPoints

In the ’30s and ’40s there were so many candy stores on the Lower East Side — there were at least seven within a block of where we’re located, but they’re all gone now,” said Skye Cohen in an interview with Retail TouchPoints. “I Leveraging social media to ensure the store’s product offerings stay in sync with consumer demand.

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How Luxury Brands Are Responding To COVID Tension With Innovation

Retail TouchPoints

However, new estimates from the Boston Consulting Group published in May revealed that global luxury sales could fall by between $85 and $120 billion in 2020 — a 29% drop that slows a decade of growth across luxury categories, according to Sarah Willersdorf, Global Head of Luxury at Boston Consulting Group. “In Source: Gucci).

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Don’t Fall Victim to a Cyber Attack: A Shopper’s Guide to Cybersecurity

Retail TouchPoints

Unfortunately, with shopping easier than ever, the attack surface for cybercriminals who are always on the lookout for unique opportunities to scam people and steal their information is at an all-time high. Krishna Vishnubhotla is VP of Product Strategy at Zimperium.

Shipping 264
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How American Eagle, Kroger and Snap are Reinventing Customer Experiences for a COVID Age

Retail TouchPoints

“When you think about customer intimacy and your ability to guide and touch and feel, and engage all the senses, the safety component of this pandemic requires you to remove them from some of that,” said Wesley Rhodes, VP of R&D and Technology Transformation at Kroger during the panel discussion. “I

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Adapting To Changing Consumer Behavior: Strategies For Indie Retailers

Retail Minded

This has led to the emergence of social commerce , where customers can connect with brands they identify with through various platforms. For example, if you’re based in New York, you can leverage the power of NY warehouse fulfillment services to streamline your operations and meet growing customer demands.

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Adapting To Changing Consumer Behavior: Strategies For Indie Retailers

Retail Minded

This has led to the emergence of social commerce , where customers can connect with brands they identify with through various platforms. For example, if you’re based in New York, you can leverage the power of NY warehouse fulfillment services to streamline your operations and meet growing customer demands.