article thumbnail

‘Surf Hippie’ Lifestyle Brand Faherty Unifies Physical and Digital Data to Enhance Omnichannel CX

Retail TouchPoints

The data is available in real time at the POS, empowering store associates to deliver seamless brand experiences with capabilities such as mobile checkout, endless aisle, store fulfillment, inventory management and clienteling. As we grow, we want to be the best we can be.

article thumbnail

How RM Williams boosts efficiency with its unified commerce platform

Inside Retail

When we set about this project, it was to look at the way we connect with our customers. We needed to provide them an omnichannel experience,” said Peter Ratcliffe, head of technology at RM Williams. So, basically, we can check out all people at once, whereas previously we couldn’t do that.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

CallisonRTKL releases its Retail 2022 Forecast

Retail Focus

Global architecture, planning and design firm CallisonRTKL has released its Forecast 2022 report – looking at the accelerators, disruptors, and constants shaping the built retail environment in the year to come. With small-format stores dedicated to fulfilment, higher-profile stores can act as showrooms or experiential locations.

article thumbnail

Fortnum & Mason Resumes Online Service to EU Customers Amid Post-Brexit Challenges

365 Retail

The company has established a dedicated fulfilment centre in Belgium, which will serve as the shipping hub for 15 European countries. This EU-based operation aims to ensure a consistent and reliable service for Fortnum & Mason’s European clientele.

article thumbnail

In Bankruptcy, Brooks Brothers Explores Sale, Closes 50+ Stores

Retail TouchPoints

Brooks Brothers had been valued at $300 million to $350 million by potential investors before the pandemic, according to the New York Times. at factories in Long Island City, N.Y.; The retailer said it is “critical that any potential buyer aligns with our core values, culture, and ambitions” in an email to the newspaper. and Canada.

article thumbnail

‘We are in the Business of Emotions, Not Transactions’: Exclusive Q&A with Neiman Marcus Group CTO Bob Kupbens

Retail TouchPoints

We already use Stylyze today through our clienteling tool, NM and BG CONNECT, allowing us to provide outfit styling as well as other applications to assist our selling associates and provide our customers with a personalized luxury experience. In doing so, we are able to create bespoke or tailored omnichannel journeys for our customers.

article thumbnail

WHAT IS FUELING THE REBIRTH OF PHYSICAL STORES?

Retail Minded

Very few retail leaders would argue that the role of physical stores are the same as they were at the start of 2020. While it’s almost inevitable that ecommerce growth will outpace growth through physical stores at some point in the future, it would be a huge mistake to lose sight of the critical role stores have to play beyond simply profit.