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Co-op lost £70m to shoplifting in 2023 as it uses AI to stop self-checkout theft

Retail Gazette

Retail crime cost The Co-op £70m last year, according to food managing director Matt Hood, as the mutual turns to AI to stamp out theft at self-checkouts. Instead the mutual is linking AI to CCTV cameras to track what items are put into bags at self-checkouts. when the impact of the disposal was excluded.

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Smaller Spaces, Bigger Tech and Optimized CX

Retail TouchPoints

The chatter of the store “being dead” is evolving from belief that the physical store is fading amid the shift to digital, to seeing that it’s the role of the store that is changing — and a vital one at that. Self-Checkout/Roaming Checkout. So how then do retailers balance the reduction of footprints with heightened CX?

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5 Real-World Ways 5G Will Transform Retail

Retail TouchPoints

5G is really three things — speed , latency and massive connectivity ,” said Michael Colaneri, a 30-year AT&T veteran who now leads the telecom’s retail business vertical. Here are five places where 5G-enabled experiences/solutions are either being tested or have already been deployed at retail. Fast, Frictionless Checkout.

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5G in Retail: Creating the WOW factor

Retail TouchPoints

Retailers that understand the customer journey and adopt innovative strategies are looking at ways to turn their brick-and-mortar stores into experience centers. 5G provides an alternate method to keep the store connected at all times. 5G can reduce wasted time and prevent inventory shrinkage, providing retailers with cost savings.

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How to Deliver a Flawless In-Store Customer Experience

Independent Retailer

The versatile solution increases inventory traceability to the item-level, and as a result, facilitates smart mirrors in fitting rooms, checkout-less shopping, social media integration, and indoor mapping through smartphones. The most common area in-store that retailers focus on to improve customer engagement is at the Point of Sale (POS).

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#TBT: Service Merchandise Was the OG Multi-Channel Shopping Experience

Retail TouchPoints

At its peak, the company achieved more than $4 billion in annual sales. In addition to jewelry and catalog showroom display items, Service Merchandise also had several self-service items that were located on shelves and taken by the customer to checkout as in a traditional retail store. Gabe Grifoni is CEO of Rufus Labs.

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While tech giants have their heads in the clouds, this is why other retailers don’t need to follow suit

A1 Retail

By Ofri Ben Porat, Chief Executive Officer at Edgify. Loss prevention teams call this inevitable outcome “external shrinkage”. Which is why it is so encouraging to see retailers utilising new technology to reduce the impact of shrinkage. Instead, it’s possible to train deep learning AI models at the point of sale (PoS).