Retail TouchPoints

SEPTEMBER 29, 2020

Self-checkout is already a big part of how customers shop — according to RBR’s report, “EPOS and Self Checkout in 2020” , shipments of self-checkout solutions increased by 52% in 2019 to a new record high. How can retailers learn how their shoppers and store associates are using self-checkout solutions?

Checkout 279

Checkout Payment Services Management Customer Experience 279

Retail TouchPoints

AUGUST 4, 2022

While many holiday shoppers favor online experiences to avoid waiting in endless checkout lines or battling over parking spaces, many now face competition from a new challenger: automated bad bots. For retailers, inventory hoarding by bad bots has become a critical challenge to manage during the holiday shopping season.

Customer Experience 262

Customer Experience Management Checkout Shopping 262

Inside Retail

MAY 31, 2023

Over the past year, the retail giant has been working with the AFL and Delaware North, a global hospitality company, to install two checkout-free venues at Marvel Stadium in Melbourne. The Runner at Marvel Stadium. You really transform the customer experience, especially when there’s a cost to be [in-store].

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Checkout Customer Experience Payment Services Returns 130

Retail Focus

OCTOBER 31, 2022

H&M Angel Central “ will create a welcoming, modern and meaningful shopping experience where style, creativity and culture are celebrated,” says H&M UK & IE Expansion Manager, Christopher Clare. Christopher Clare, Expansion Manager for H&M U.K. & Founded in Sweden in 1947, H&M opened its first U.K.

Customer Experience 130

Customer Experience ATS Checkout Management 130

Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment.

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Checkout Shipping Fulfillment Customer Experience 246

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. Industry experts gathered at Manhattan Momentum 2023 in Phoenix to discuss their approaches to these various challenges. For our customers it’s all about breadth.”

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Inventory Management Management Fulfillment Supply Chain Management 249

Retail Focus

APRIL 24, 2023

The 11 th year of the CX Retail Exchange , 11-12 July 2023, will invite senior customer experience leaders in retail to the Hilton, Syon Park, to explore the biggest challenges and solutions in the industry. To secure your place at the CX Retail Exchange 2023, request an invitation or visit our site.

Customer Experience 162

Customer Experience Social Commerce Checkout Returns 162

Retail Focus

APRIL 18, 2024

Delivery management platform, Scurri , today reported an increase in the total gross merchandising value (GMV) of goods processed through its platform, which totalled over €12 billion in 2023.

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Management Fulfillment Checkout Promotions 147

Retail TouchPoints

MARCH 29, 2023

Perry Ellis is managing this challenge through the rollout of RFID technology, in partnership with Mojix , that will help the retailer manage its supply chain from the store level all the way through broader inventory planning. But if you look at sizes, that varies a lot. It’s a productivity gain.”

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Checkout Planning Customer Experience Management 241

Inside Retail

NOVEMBER 29, 2022

Customer experience (CX) has long been a strategic focus for business-to-consumer (B2C) retailers who understand its role as a key driver of customer acquisition, conversion, and retention. Despite this understanding, many retailers still under-invest in their B2B customer experience.

Customer Experience 130

Customer Experience Payment Services Accounting Target Market 130

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. As for concertgoers at these same venues, over half of U.S. And it’s not just helping consumers.

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Checkout Customer Experience Merchandise Store Consumer 209

Inside Retail

JANUARY 17, 2022

Your online checkout is an opportunity to give customers what they want, there and then. So it’s crucial not to fall at the final hurdle. Our guide provides five key components to optimise security and protect shoppers without trading off on customer experience. There’s no such thing as a silver bullet.

Payment Services 130

Payment Services Checkout ATS Customer Experience 130

Inside Retail

JANUARY 24, 2022

Whilst we love the convenience and real-time availability of the online experience, whenever there has been an easing of lockdowns, people have flooded back to the physical retail environment. Who could forget the long queues outside of Kmart at midnight on the eve of restrictions lifting last year?”

Payment Services 162

Payment Services Checkout Kiosk Sporting Goods 162

Retail TouchPoints

JANUARY 15, 2024

DTC brand Good American has introduced a new immersive in-store experience at its LA flagship in the Westfield Century City mall, powered by a series of Samsung commercial LED displays. Image courtesy Samsung Inside the store a custom 31.5-foot-wide Launched in 2016, the brand opened its flagship store in June 2023.

Visual Merchandising 226

Visual Merchandising ATS Checkout Fashion 226

Inside Retail

APRIL 30, 2024

“When we set about this project, it was to look at the way we connect with our customers. We needed to provide them an omnichannel experience,” said Peter Ratcliffe, head of technology at RM Williams. So, basically, we can check out all people at once, whereas previously we couldn’t do that.

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Clienteling Checkout Customer Experience Inventory Management 147

Retail TouchPoints

AUGUST 11, 2020

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations. In the pilot store, shoppers can pay via a smartphone app for a completely touchless experience, or pay with cash or a card at a kiosk or traditional POS station.

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Checkout Store Layout Payment Services Kiosk 207

Inside Retail

JUNE 3, 2021

Retail has certainly been at the front of the pandemic rollercoaster. Combine this with a customer base whose expectations of what makes a great experience have continued to rise, and in some cases are heightened through periods of lockdown, and you have a sense of the challenge facing the retail sector.

Customer Experience 147

Customer Experience Checkout Location Fulfillment 147

Retail TouchPoints

JULY 17, 2023

According to Grand View Research , the global IoT retail market was valued at $42.38 billion in 2022 and is expected to grow at a CAGR of 28.4% The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations.

Payment Services 228

Payment Services Checkout Inventory Management Customer Experience 228

Retail TouchPoints

NOVEMBER 13, 2020

To support its operations and manage continued growth across its ecommerce platforms, Backcountry has partnered with software developer 3Pillar Global (3Pillar). The consumer-facing brands that have managed to thrive during this challenging year are those that were already embracing or quickly pivoted to digital customer engagement.”.

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Outdoor Management Shopping Apparel 298

Inside Retail

JANUARY 14, 2024

At least that was the key message at Retail’s Big Show, the National Retail Federation’s (NRF) annual conference, which is being held in New York City this week. But what does that mean for the retail industry and how can it be applied to drive sales and enhance the customer experience? per cent.”

Payment Services 130

Payment Services ATS Checkout Customer Experience 130

I Vend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit.

Customer Experience 98

Customer Experience Checkout Planning Promotions 98

Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment.

Checkout 147

Checkout Shipping Fulfillment Customer Experience 147

365 Retail

DECEMBER 1, 2022

As consumers increasingly turn to online methods of shopping, the physical retail space also needs to be able to adapt to these challenges and keep up with the pace of transformation – meaning customer service and the customer experience must be engaging and worthwhile for in-store shoppers. Empowering store associates .

Customer Experience 86

Customer Experience Checkout Fulfillment Consumer 86

Independent Retailer

JULY 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

Customer Experience 77

Customer Experience Shrinkage Checkout Inventory Management 77

365 Retail

APRIL 18, 2024

Delivery management platform, Scurri , today reported an increase in the total gross merchandising value (GMV) of goods processed through its platform, which totalled over €12 billion in 2023.

Management 106

Management Checkout Fulfillment Promotions 106

Retail TouchPoints

OCTOBER 7, 2022

Since moving to digital in 2016, we’re always looking for innovative ways to serve our readers,” said Campbell Price, Ecommerce Director at The Independent in an interview with Retail TouchPoints. One variation of Bolt’s Checkout Everywhere function on The Independent ‘s site. IndyBest’s centralized shopping section.

Merchant Services 249

Merchant Services Checkout ATS Fulfillment 249

Retail TouchPoints

JUNE 12, 2020

It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. Retail TouchPoints (RTP): What are the most important roles for facilities management as retail stores reopen? Cleanliness will be looked at in an entirely different lens going forward.

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Management Loss Prevention ATS Store Operations 164

Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi. You should be capable of easily opening up autonomous shops, and it needs to be cost-effective.”.

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Payment Services Checkout ATS Kiosk 305

M19 Retail

JULY 5, 2023

MIAMI, FLORIDA, July 5, 2023 – Mi9 Retail, a leading provider of Retail Software, is pleased to announce that the Aubuchon Company has successfully piloted Mi9 Store Self-Checkout in their hardware and home improvement stores. Mi9 Store Self-Checkout software uses intuitive and highly configurable UX to engage customers and process sales.”

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Checkout Point of Sale Inventory Management Management 52

Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

Finance 265

Finance Payment Services Consumer Shopping 265

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. The “frictionless” label applies to a number of different technologies; many of them associated with the checkout process. Improving Customer Experience.

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Payment Services Checkout Customer Experience Point of Sale 299

Retail TouchPoints

APRIL 27, 2023

A shift toward a new dynamic for Instagram and Facebook Shops will require companies to enable in-app checkout in order to offer a Shop on both sites. via both Meta’s Commerce Manager and Shopify will only be allowed if checkout on Facebook and Instagram is enabled. The change will first be tested in the U.S.,

Merchant Services 289

Merchant Services Shopping Checkout Social Commerce 289

I Vend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Payment Services Checkout Marketing Spend 98

Retail TouchPoints

FEBRUARY 16, 2023

The industry experimented with new approaches to how we do business in order to streamline the customer experience. As a result of these new approaches, customers now expect a secure, seamless shopping experience whether they are shopping in-person or online. It has been estimated that U.S.

Payment Services 225

Payment Services Shopping Checkout Customer Experience 225

Retail TouchPoints

JULY 12, 2023

Technology — specifically edge computing — provides the foundation for a better customer experience, real-time inventory management, enhanced security and loss prevention and in-store analytics. That could include customized digital signage and instant discount offers based on your purchase history.

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Payment Services Inventory Management Checkout Loss Prevention 212

Inside Retail

FEBRUARY 18, 2024

“We wanted to give users the ability to better manage their cash flow. The idea was not to encourage customers to split payments, but to make sure they were able to get the essentials upfront.” Much of the complications were due to the fact that Zalora had very specific needs in terms of customisation and customer experience.

Merchant Services 130

Merchant Services Payment Services Checkout Customer Experience 130

Hyken

APRIL 8, 2022

He has experience across the Contact Center spanning Hiring, Training, Quality, Workforce Management, and Performance Management. He shares how retailers can understand the digital customer experience in the retail world. Let’s look at some of the important factors which retailers must consider: .

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Customer Experience Payment Services Home Furnishings Fulfillment 62