Grocery Trails the Retail Industry in CX and Fulfillment. Here are 4 Ways That Will Change in 2021
Retail TouchPoints
MARCH 18, 2021
Shoppers across demographics now routinely order their groceries online just as they already did their books, electronics, and apparel. Online grocery’s previously lethargic rate of adoption meant that grocers lagged other retail sectors in multichannel merchandising systems, customer data management and fulfillment technology.
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