Retail TouchPoints

AUGUST 3, 2020

Retail TouchPoints (RTP): What implications do the five emerging customer segments have for retailers as they plan for a post-pandemic future? Jeff Orschell: The big thing for me is that we all need to stop thinking about selling something to somebody, and think about how we can fulfill and enrich the lives of the people we’re serving.

Consumer 277

Consumer Fulfillment Retail Trends Shopping 277

Retail TouchPoints

NOVEMBER 11, 2021

Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. Another layer of the marketplace conversation is new media and advertising offerings. 17 from 1:20 to 2:10 p.m.

Merchant Services 282

Merchant Services Payment Services Consumer Beauty and Health 282

Retail TouchPoints

FEBRUARY 3, 2021

Cutting your online marketing budget : As counterintuitive as it may seem in a down economy, now is actually a great time to boost online advertising for new customers.

Advertising 241

Advertising Marketing Spend Consumer Shopping 241

Retail TouchPoints

OCTOBER 20, 2021

If you know you’re going to be out of stock in three weeks, why in the world would you put an item on sale? ,” asked Cochran, adding that he believes “there will be out-of-stocks in the coming year; it’s already changed the way retailers are promoting and advertising. They will have to fund the increased freight costs somewhere.”.

Supply Chain Management 276

Supply Chain Management Promotions Consumer Fulfillment 276

Retail TouchPoints

JULY 14, 2020

To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. While we don’t know what the long-term outcome of the crisis is ultimately going to be, we wanted to make our shopping experience as easy as possible. Riley: We have seen a massive increase in online sales, up 5X.

Checkout 190

Checkout Fulfillment Shipping Payment Services 190

Retail TouchPoints

MARCH 30, 2023

Retailers will need to be able to pivot quickly to keep up with changing regulations and evolving customer expectations, which means they must develop a 360-degree view of shoppers while understanding sources, expectations and regulations around privacy as they develop a “golden record” that can automate an improved customer experience.

Point of Sale 262

Point of Sale Checkout Consumer Promotions 262

Retail TouchPoints

NOVEMBER 20, 2023

[With stores we also can provide] a really good customer and brand experience: NPS scores for in-store customers are anywhere from 10 to 30 points higher [than for other channels]. Additionally, because we spend a lot on online advertising, having stores helps amortize that expenditure.

Apparel 174

Apparel Marketing Returns Advertising 174

Cisco Retail

FEBRUARY 11, 2022

Francisco Market’s customers, associates, and operations all provide glimpses into the business needs retailers currently have, the capabilities that Cisco and its partners provide, and the outcomes that can be achieved through digital transformation. The Customer Experience. Store Operations.

Marketing 118

Marketing Checkout Kiosk Store Operations 118

Retail TouchPoints

FEBRUARY 3, 2021

Or will he focus on the core ecommerce/mobile/AWS/advertising businesses?”. “Will Amazon continue to invest in Whole Foods and the Amazon Go platform?,” asked Hilding Anderson, Head of Retail Strategy at Publicis Sapient , in an interview with Retail TouchPoints. “Or

Advertising 227

Advertising Marketing Accounting Management 227