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How Malaysian department store Pavilion is connecting with customers

Inside Retail

IR: How would you describe Malaysian customers’ current lifestyles and shopping behaviours, and how is Pavilion catering to that? The demand for personalised customer experiences has increased. This is because retail offers certain experiences that online shopping simply cannot replicate. With a net lettable area of 1.8

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Longchamp redefines its retail footprint with très chic Melbourne apartment

Inside Retail

The luxury market is categorised by its exclusivity, maintained through a combination of high price points, consciously limited product volumes, reputation and customer experience, amongst other factors. Longchamp manages 325 direct-to-consumer stores through 25 distribution subsidiaries around the world. “The billion in 2024.

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Move Past Hype to Focus on Value with AI Implementations in the POS Space

Retail TouchPoints

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market. Considering that endcap displays generate 70% of grocery and department store spend, the ROI of a solution that provides intelligent insights can be fast and decisive.

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NRF 2021: Learning from Nordstrom, Target and Others’ Best-in-Class Customer Experiences

Retail TouchPoints

From there, the firm surveyed 530 consumers and leveraged a team of five UX designers to give each retailer a score out of 100 in seven relevant categories: overall experience, search, shop, cart, buy, fulfillment and returns. You don’t want to be distracting, you want minimal advertisements and minimal shifts in focus.

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Getting to Grips with Gen Z

Retail TouchPoints

However, this is contradicted by the fact that Gen Z use stores for clothes more than millennials, although those physical locations may be more about a 24-hour pop-up than a four-story, stone-clad traditional department store.

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3 Things Every Retailer Can Learn from Amazon

Retail TouchPoints

The model that Amazon first pioneered 22 years ago — an online shop of products from third-party sellers (as opposed to its own inventory) and advertising offerings to help those sellers connect with consumers — is becoming commonplace across the retail industry. It very well might be [advertising].”.

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Ad Exec: What Really Went Wrong at Bed Bath & Beyond

Retail TouchPoints

That’s the observation of Ellis Verdi, Founder and President of advertising agency DeVito/Verdi. Verdi brings a perspective shaped by his experiences creating witty campaigns for off-price retailers such as Daffy’s and Stein Mart. Verdi: In its early days, advertising was anathema to BB&B. Why do you think that is?

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