Retail TouchPoints

JANUARY 8, 2024

Some thieves and ORC rings used smash-and-grab methods while other bad actors relied on ecommerce claims fraud and returns abuse. Finally, according to the same report, internal theft accounted for 29% of shrink in 2023, while 27% was attributed to errors and process failures.

Loss Prevention 203

Loss Prevention Returns Point of Sale Shipping 203

Retail TouchPoints

NOVEMBER 3, 2022

But with every upside is a downside: as more people crowd store aisles, smaller retail staffs move a greater number of items, and retailer-owned or -leased trucks, vans and cars return to congested roads and highways, the potential for increased and costly accidents and injuries arises.

Accounting 251

Accounting Returns Management Advertising 251

Retail TouchPoints

OCTOBER 4, 2021

However, the brand has yet to return to profitability despite its growth. members accounted for half its sales in the country in the first half of fiscal 2021. The themed quarterly drops are aimed at “fostering self-expression” among its core Gen Z demographic with a variety of curated jewelry and accessories in each one.

Jewelry 249

Jewelry Accessories Accounting Location 249

Retail TouchPoints

OCTOBER 23, 2020

plans to shrink its store footprint by 350 locations as the retailer works to return to profitable growth in 2021, according to CNBC. Longer-term, the company plans to reconfigure its operations so that 80% of revenue comes from ecommerce and off-mall locations by January 2024. for Q2 2020, which ended Aug.

Returns 171

Returns Apparel Planning Accounting 171

Retail TouchPoints

NOVEMBER 3, 2023

Schultz returned to lead the company he founded for a third time in March 2022 after the retirement of then-CEO Kevin Johnson, in an appointment that was always intended to be temporary. In fact, beverage innovations now account for 85% of beverage sales, the company shared. million in the U.S., through more hours and higher wages.

Planning 231

Planning Returns Marketing Accounting 231

Retail TouchPoints

SEPTEMBER 22, 2023

Meanwhile, consumers return to brick-and-mortar stores and seek omnichannel experiences. Retailers increasingly strike balances between direct-to-consumer ecommerce and omnichannel strategies to keep products in stores and in front of consumers.

Shipping 234

Shipping Wholesale Fulfillment Consumer 234

Retail TouchPoints

MAY 29, 2020

Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%. The declines were attributed to store closures, though the retailer has reopened about 40%. Abercrombie has a similarly positive outlook despite its troubles.

Department Stores 148

Department Stores Operating Expenses Store Operations Apparel 148

Retail TouchPoints

MARCH 1, 2024

For example, by specifically retargeting those customers who had added to their online carts over the previous 30 days, and spotlighting the specific items they had browsed or put into their carts, Natori achieved a Return on Ad Spend (ROAS) of 943% in Q3 2023. We also get end-to-end accountability in the supply chain.”

Department Stores 199

Department Stores Wholesale Finance Apparel 199

Retail TouchPoints

AUGUST 15, 2022

Following several years of pandemic-driven declines, shoppers are eagerly returning to stores, and that enthusiasm is being echoed in a new upswing in store openings and lease signings. To us this reads as a reduction in footprint , either closing of stores or reducing the size. Have you heard the news?

Payment Services 198

Payment Services Returns Consumer Accounting 198

Retail TouchPoints

AUGUST 19, 2020

However, Target’s brick-and-mortar stores proved to be essential elements in the retailer’s overall growth, fulfilling more than 90%. Same-day services, including order pickups, drive-ups and its Shipt subsidiary, grew 273% and accounted for approximately six percentage points of total company comp sales growth.

Fulfillment 288

Fulfillment Accounting Returns Consumer 288

Retail TouchPoints

JANUARY 4, 2023

By 2025, mobile sales are expected to account for 44% of retail ecommerce in the U.S., When customers find that special something that they just can’t purchase today, it is always there waiting for them when they return. Another way to modernize product discovery is by enhancing how customers browse and search for products.

Comparison Shopping 238

Comparison Shopping Consumer Shopping Customer Experience 238

Retail TouchPoints

MARCH 11, 2021

Buoyed by a return to growth in Q4 2020, Adidas has unveiled a new growth strategy that will transform the company into a direct-to-consumer-led business with an emphasis on sustainability. The move is in line with similar shifts made by competitor Nike, which is ditching wholesale accounts and beefing up its digital and DTC business as well.

Planning 187

Planning Wholesale Sporting Goods Accounting 187

Retail TouchPoints

SEPTEMBER 14, 2023

Target debuted a larger store concept in October 2022 that includes backroom fulfillment space 5X larger than previous stores of a similar size. Target stores fulfill more than 95% of the retailer’s digital orders and same-day services, accounting for over 10% of the retailer’s overall sales.

Fulfillment 235

Fulfillment Shipping Supply Chain Management Consumer 235

Retail TouchPoints

AUGUST 23, 2023

Retailers need to make sure their in-store and online spaces can meet those demands. With more people returning to in-store shopping as the pandemic has eased, brands are leaning into the phygital trend by designing physical stores that reflect popular elements of the online experience.

Drop-Shipping 186

Drop-Shipping Visual Merchandising Consumer Apparel 186

Retail TouchPoints

MARCH 4, 2021

Before the pandemic, this shopper preferred to shop in-store because it was a familiar and trusted experience. Now this shopper has either moved online or wants some reassurance that returning to the store is safe. The Retail Butterfly.

Shopping 227

Shopping Grocer Accounting Store Operations 227

Wiser

MARCH 8, 2022

In return, the company should respect its employees and their time and effort. In return, the company should be honest and transparent about its actions and intentions. Accountability ?- In return, the company should be held accountable for providing a safe and welcoming workplace environment for its employees.

Accounting 148

Accounting Returns Management Promotions 148

Retail TouchPoints

SEPTEMBER 1, 2020

billion in April 2020, and it’s unclear whether in-store sales will ever return to pre-pandemic levels. According to the C+R Research report , 45% disinfect their groceries when they get home; one-third feel more can be done to sanitize stores; and half believe more should be done to keep store employees safe.

Shopping 273

Shopping Consumer Management Accounting 273

Retail TouchPoints

MAY 4, 2021

In order to account for uncertainty, retailers should emulate software developers and adopt an agile approach to shopping, one that focuses on iterations and testing. Now it’s about moving back into sustained operations. Are returns up? For example, Walmart tests small initiatives in various pockets of the country constantly.

Planning 260

Planning Checkout Shopping Consumer 260

Inside Retail

NOVEMBER 27, 2023

By cutting down on the traditional checkout time, retailers are not only enhancing customer satisfaction but also are freeing up staff to focus on other areas of customer service and store operations. Robotics in store operations In recent years, robotics has moved from the fringes to the forefront of retail operations.

Consumer 147

Consumer Checkout Inventory Management Shopping 147

Retail TouchPoints

OCTOBER 23, 2020

To get beyond base camp and reach the sales and brand penetration peak, physical retail stores represent an additional channel with increased sales potential. A worst-case scenario for retailers occurs when shoppers leave their stores disappointed or frustrated because they may not return. According to the U.S.

Shopping 199

Shopping Returns Location Consumer 199

Retail Gazette

APRIL 5, 2024

As well as returning to growth over the past year, it has also grown the top line, with group sales – excluding the petrol business – up 4.7% Although on the surface pre-tax profits look like they had taken a hit, falling £240m to £28m, last year’s figures benefitted from a £319m boost from its petrol forecourt disposal.

Wholesale 101

Wholesale Planning Marketing Accounting 101

Retail TouchPoints

JUNE 16, 2021

Private equity and strategic acquirers are accountable to the stakeholders they represent. They must see a strong return on their investment in order to justify acquiring your company. How much does it cost to acquire a customer? What is the average lifetime value of each customer?

Payment Services 145

Payment Services Marketing Advertising Accounting 145

Theatro

APRIL 5, 2023

In both cases, Sunshine Ace Hardware lacked the necessary technology to set up a fully connected workforce and eliminate the communication gaps that were negatively impacting employee engagement, productivity, responsiveness, and store operating efficiencies. It was the smoothest pilot we’ve ever experienced as a company.”

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

Returns 271

Returns Merchant Services Drop-Shipping Consumer 271

Retail Prophet

MARCH 24, 2022

BoF’s podcast series Retail Reborn returns for a second season, presented by Brookfield Properties , to investigate the consumer of tomorrow, and how their changing lifestyles and expectations will drive evolution in the retail industry. Or should I go to this secondhand website and put it for sale and get something else in return?”

Fashion 52

Fashion Payment Services Sporting Goods Returns 52

VMS

DECEMBER 12, 2022

This applies in particular to store lighting, one of the largest energy consumers in food retail – and especially in the non-food sector: accounting for a 55% of energy consumption, the latter is a key target for energy-saving measures at the POS. At EuroShop – The World’s No.

Customer Experience 52

Customer Experience Management Accounting Store Operations 52

Small Biz Trends

JULY 8, 2021

We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. Organizing a retail event in a physical store can be a good way to pull consumers.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

Retail TouchPoints

NOVEMBER 7, 2023

Common examples of ORC include when merchandise is stolen and returned for profit or sold through online auctions or in-person sales. Typically, ORC is reliant on a single entity, like an address, credit card or store account that connects a complex crime ring across retail stores.

Loss Prevention 243

Loss Prevention Shrinkage Returns Payment Services 243

Retalon

SEPTEMBER 22, 2021

Adopting BOPIS can be challenging so we’ll explain how you can successfully merge your online and physical store operations. BOPIS, meaning Buy Online, Pickup In-Store, is an order fulfillment option that helps retailers connect their e-commerce channels with their brick-and-mortar storefronts. 2) Store infrastructure.

Fulfillment 41

Fulfillment Payment Services Inventory Management Shipping 41

Wiser

FEBRUARY 5, 2019

Whether your job duties fall under sales operations, retail execution, account management, merchandising, or something similar—these daily challenges likely sound familiar. Instead, you’ll want data on store performance so you can focus your resolution efforts where needed and get ahead of problems before they occur.

Promotions 68

Promotions Consumer Accounting Store Operations 68

Retail Next

OCTOBER 29, 2019

1 – Returning customers. This is the best type of retail customer because you know them as much as they know and love your store and your services. Returning customers are already converted and loyal to your store , but you still have to keep them coming back again, and hopefully bringing new shoppers along with them.

Merchant Services 59

Merchant Services Payment Services Promotions Returns 59

I Vend

AUGUST 13, 2023

They put customer requirements at the heart of store operations – whether that’s merchandise, functionality online store functionality, omnichannel retail transactions, returns policy, payment options, in-store service, or tailored loyalty programs. What are ‘frictionless’ processes?

Payment Services 98

Payment Services Point of Sale Inventory Management Supply Chain Management 98

Retail Next

APRIL 1, 2021

While the last years fueled massive improvements in researching, browsing, selecting, purchasing, returning and/or exchanging on mobile devices, tablets and desktops, the current transformation brings more intelligence and continuity to customer experiences with retailers, where the store is a fundamental part of the process. .

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

Shopper Motion

MARCH 10, 2020

This is not to say that retailers have not tried other means of measuring a customer’s in-store experience in the past. Take, for example, some retailers make use of loyalty cards which were a great way to understand more about their customers , but they only took into account the consequences of the experience (sales).

Supermarket 52

Supermarket Accounting Shopping Location 52

Retail Next

OCTOBER 1, 2019

Additionally, the Amazon customer service team operates a dedicated Twitter account that’s always staffed and provides multilingual support. Amazon provides choices as it aims to keep people happy and returning to buy more. The options typically presented are phone — via a 24-hour number — email or live chat.

Drop-Shipping 52

Drop-Shipping Shipping Fulfillment Consumer 52

Retail TouchPoints

NOVEMBER 17, 2021

We found that 48% of consumers are spending more than half of their shopping budget in-store rather than with online retailers. This should be no surprise, as in-store retail is expected to account for the significant majority of $4.56 trillion in retail sales in 2021.

Checkout 308

Checkout Customer Experience Shopping Returns 308

Retail TouchPoints

SEPTEMBER 22, 2022

and holding the organization together during the pandemic,” and noted that her tenure aligns with its own focus on installing more female leaders in corporate boardrooms, the firm also stated that total shareholder returns (TSR) have fallen 24.7% since she was appointed as CEO-Elect in May 2018. Net sales fell 8.5%

Operating Expenses 231

Operating Expenses Fulfillment Management Accounting 231