Retail TouchPoints

SEPTEMBER 29, 2020

To make it easier for customers who no longer wanted to interact with another person for health or safety reasons, Brazeal suggested that retailers tap their ecommerce systems “to self-navigate that product journey” in stores. Location Intelligence Proving its Worth During COVID Recovery. Step 3: Adjust order routing.

Payment Services 249

Payment Services Fulfillment Location Shipping 249

Retail TouchPoints

MAY 29, 2020

Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%. The declines were attributed to store closures, though the retailer has reopened about 40%.

Department Stores 148

Department Stores Operating Expenses Store Operations Apparel 148

Retail TouchPoints

AUGUST 29, 2023

The cashierless tech has been making inroads at a number of different retailing venues: Sainsbury’s deployed the Just Walk Out technology at a convenience store in November 2021 ; In March 2023 , the technology was reportedly expanding to 200 Panera Bread locations; and Six Flags and Coors Field added Amazon’s cashierless tech in May 2023.

Checkout 185

Checkout Payment Services ATS Accounting 185

Retail TouchPoints

MAY 10, 2022

Countrywide alerts from publicly available weather services are not helpful to a location-specific business when they address an entire country (or significant parts of it). This way, you can efficiently and effectively prepare for the specific threat with the least possible disruption to operations. Know Your Vulnerabilities.

Planning 227

Planning Location Fulfillment Management 227

Retail TouchPoints

FEBRUARY 23, 2021

Digital accounted for 44% of net sales in Q4 2020, and the retailer also highlighted the fact that 25% of its digital sales were fulfilled from its brick-and-mortar stores via curbside pickup and same-day delivery. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy.

Department Stores 209

Department Stores Returns Jewelry Apparel 209

Retail TouchPoints

NOVEMBER 20, 2020

“We believe you need to have a safe environment or not [and that] we should be held accountable to health and safety standards. And we stand by those.”. We have a flexible business model that enables us to remain relevant to our customers,” said Gennette.

Fulfillment 148

Fulfillment Accounting Location Shopping 148

Retail TouchPoints

DECEMBER 22, 2020

Using Walmart.com or the retailer’s app, they will receive a return code/QR code that they can take, along with the packaged item, to a FedEx Office location. Customers without access to a printer at home can choose the “Drop off at FedEx” return method.

Returns 215

Returns Drop-Shipping ATS Shipping 215

Retail TouchPoints

JUNE 4, 2020

These priorities fall under five key areas : Store safety and sanitation ; In-store service and engagement ; Flexible fulfillment and last mile experiences ; Cross-functional and team-based communication and collaboration ; and Empathy- and community-based culture creation. Associates Also Must Provide A Welcoming Atmosphere.

Management 170

Management Fulfillment Store Operations Consumer 170

Retail TouchPoints

AUGUST 23, 2023

In its stores, only one sample of each clothing item is displayed, and consumers use QR codes in the app to request a specific size be sent to fitting rooms or to the counter for purchase. In fact, most consumers (61%) report that they consider their smartphone “very important” while shopping in stores.

Drop-Shipping 189

Drop-Shipping Visual Merchandising Consumer Apparel 189

Retail TouchPoints

MAY 3, 2023

There is greater demand for transparency and active participation in sustainable practices from retailers across the spectrum, and consumers, especially Gen Z, are holding brands accountable for greenwashing through their spending power.

Visual Merchandising 244

Visual Merchandising Consumer Inventory Management Customer Experience 244

Retail TouchPoints

DECEMBER 4, 2023

Their critical shortcoming is the lack of valuable metadata, including data collected from barcode scans, pedometer readings, timing and location. Armed with these insights, retailers can enhance efficiency, reduce employee workloads and streamline operations.

Operating Expenses 223

Operating Expenses Shipping Accounting Shopping 223

Retail TouchPoints

AUGUST 16, 2021

Whether it takes the form of prepaid return labels, easy return drop-off locations or returns packaging, the consumer expects to be able to send back inventory — for whatever reason or no reason at all. By some accounts, the costs associated with returns can be over 8% of the total sales in consumer goods. But don’t stop there.

Returns 334

Returns Drop-Shipping Consumer Apparel 334

Retail TouchPoints

OCTOBER 23, 2020

Now, dozens of others have followed suit, making the leap from entirely digital to opening brick-and-mortar locations. They expect convenience and the ability to fulfill their shopping needs immediately. A worst-case scenario for retailers occurs when shoppers leave their stores disappointed or frustrated because they may not return.

Shopping 201

Shopping Returns Location Consumer 201

Retail TouchPoints

JUNE 12, 2020

Following a 16-store pilot of curbside pickup, Sam’s Club is rolling out the service to all of its 597 locations. After setting up an account, members can place their orders via the Sam’s Club app or at samsclub.com, selecting from items marked “Pick up in Club.”

Supermarket 147

Supermarket Accounting Shopping Location 147

Retail TouchPoints

JULY 14, 2020

We’ve created multiple Instagram accounts that target different parts of the world. To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. We work with the Second Harvest Food Bank in the San Jose area where we are located. We have been lucky as well: Kylie Jenner. and Singapore.

Checkout 185

Checkout Fulfillment Shipping Payment Services 185

Retalon

SEPTEMBER 22, 2021

Instead of only shipping to customers’ homes, retailers let online customers shop from their local and online store’s inventory and pick up their orders from their closest brick-and-mortar location the same day. A retail fulfillment process that is known as BOPIS — Buy Online, Pickup In-Store. What is BOPIS?

Fulfillment 41

Fulfillment Payment Services Inventory Management Shipping 41

Retail TouchPoints

JANUARY 22, 2021

In 2019, for example, internet grocery purchases accounted for only about 3% of total sales, according to a Deutsche Bank Securities report. It now offers more than 3,200 pickup locations and delivery from more than 1,600 stores. The magnitude and speed of this acceptance suggest it’s unlikely to recede.

Consumer 179

Consumer Telecommunications Fulfillment Customer Experience 179

Theatro

APRIL 5, 2023

Sunshine Ace Hardware Leverages Theatro to Digitally Connect Frontline Workforce Sunshine Ace Hardware, situated in nine locations along the western edge of the Southwest Florida coast, prides itself on being more than a hardware store. This is especially true when it comes to order fulfilment or providing customer assistance.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Retail TouchPoints

DECEMBER 8, 2022

Before I knew it, I had three different accounts, three different shipping minimums and three boxes. Physical Stores Serve as Discovery Stations for NA Products. The company opened its ecommerce site and first store location on the same day, and that hybrid customer experience acts as the brand’s North Star.

Fulfillment 245

Fulfillment Customer Experience Marketing Consumer 245

Retail Next

APRIL 1, 2021

Fulfillment. Nordstrom continues to roll out of Nordstrom Local stores where you order online and then pick up in these neighborhood locations that offer express alterations and their legendary customer service. Today, they have 26 locations (and growing) as well as their first Amazon Go Grocery. CONCLUSION.

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

Shopper Motion

MARCH 10, 2020

This is not to say that retailers have not tried other means of measuring a customer’s in-store experience in the past. Take, for example, some retailers make use of loyalty cards which were a great way to understand more about their customers , but they only took into account the consequences of the experience (sales).

Supermarket 52

Supermarket Accounting Shopping Location 52

Retail TouchPoints

FEBRUARY 11, 2021

Traditionally, the brick-and-mortar store delivered a fairly static and conventional experience to the customer. In addition, mall operators are being asked to convert empty commercial space into mini-fulfillment centers for retail tenants. CSR accountability will be a point of competitive differentiation and a matter of law.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

JANUARY 11, 2021

And while the retailer actually increased its net store count by 49 locations, online sales have remained high despite the opening of additional brick-and-mortar locations. “As M.Video’s partnership with X5 Retail Group allowed the retailer to establish more than 2,000 pickup locations around the country’s capital. “We

Payment Services 238

Payment Services Location Fulfillment Customer Experience 238

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. Return Meets the Resale Economy.

Returns 274

Returns Merchant Services Drop-Shipping Consumer 274

Retail TouchPoints

MARCH 30, 2023

Say your strategy is to have POS devices at dedicated locations as well as self-checkout, mobile POS and automated checkout,” said Witcher. “So Can you do anything to help me, or would you need to get a manager and make everyone else in line behind me angry?” So where’s the right place to do a product recommendation?

Point of Sale 262

Point of Sale Checkout Consumer Promotions 262

I Vend

FEBRUARY 6, 2023

They help retailers ensure they have the right goods in the right place at the right time, improving store performance and enhancing customer experience. Mis-recorded, mis-counted or misplaced inventory accounts for just over 25% ++ of shrinkage. Inter-store transfers Support for click and collect.

Inventory Management 98

Inventory Management Management Shrinkage Returns 98

Retail Next

NOVEMBER 14, 2019

1 – Choose the perfect store location. The three rules of real estate are: “location, location, location,” and they most certainly apply to retail. You may zoom in on the perfect location but you must factor in rents, staff salaries and overheads. Automate accounting. Warehouse storage access.

Checkout 52

Checkout Location Fulfillment Management 52

Retail TouchPoints

JANUARY 21, 2021

Approximately 30% of the attendees were located outside the U.S. According to Stefano Secchi, Managing Director at Moschino, Tmall Luxury Pavilion became a crucial channel for the brand as it sought to successfully engage consumers in China, which accounts for more than 60% of the brand’s total presence in Asia.

Beauty and Health 204

Beauty and Health Customer Experience Marketing Consumer 204

Retail Geek

JANUARY 6, 2023

We cover many of the tactical challenges (onboarding SKUs, product content, fulfillment, and curation), as well as the opportunities of this new “CircularCommerce” space. Size and location and specification and you know mix the revenue and all those things but they all share the same Mission and the mission a Goodwill is. [36:57]

Merchant Services 52

Merchant Services Consumer Fashion Marketing 52