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5 Ways to Achieve Employee and Customer Retention

Retail TouchPoints

Investing in a centralized, one-stop-shop approach to workplace operations will increase output and enhance customer experience. Overcoming major pain points such as employee and customer retention can seem daunting to many retailers. Together, this better serves the business as a whole. Reinvent employee training.

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2023: The Year of Customer Retention? Retail Tech Predictions

Retail Assist

More shops have shut down in the last five years (according to the Centre of Retail Research which found 17,145 shops in the UK closed for good in 2022), but stores are still fundamental to the omnichannel experience. Physical retail accounts for 75% of sales in the UK and new stores are opening all the time.

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“No immediate impact”: Experts weigh in on Senate Committee’s recommendations

Inside Retail

If adopted, this could be capitalised by supermarkets demonstrating altruism and corporate social responsibility – which consumers may consider when deciding where to shop. This will allow consumers to align and ‘buycott’ from a supermarket that promotes their values.

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The Future of Retail is Multilingual

Retail TouchPoints

A crucial part of that positive CX is providing service in a customer’s native language. Even Amazon, the paragon of online shopping, only offers customer service in 16 languages. Research shows that nearly 30% of businesses lacking appropriate multilingual support have lost customers.

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Planning to sell online in the US? Here are some tactics to ensure success

Inside Retail

“Making the whole international shopping experience seamless is a journey that takes time, so don’t expect everything to be perfect right away,” she continues. Even better, she says, look at ways to integrate another shopping experience if customers want to exchange goods, by offering incentives for additional orders.

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The Future of Online Shopping: The E-commerce Trends that Shape the Retail World

365 Retail

in 2020, with e-commerce accounting for more than three-quarters of overall retail growth, and 57% of global shoppers’ spend is now online, and this momentum will only continue to drive the retail industry forward. With the increased competition, customer retention and repeat buyers are becoming more important than ever.

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How Ecommerce Retailers Can Prepare Now for Back-to-School 2022

Retail TouchPoints

This is also the ideal time to review the online customer journey, because consumer expectations for ecommerce convenience and personalization are higher than ever, based on the findings of ClearSale’s 2021 State of Consumer Attitudes on Ecommerce, Fraud & CX survey. Personalize Your Back-to-School Marketing.