Retail TouchPoints

APRIL 11, 2025

For some businesses, IT applications and technologies have been designed and developed to support specific areas within the business or with customer experience in mind, trying to ensure that retail, logistics and head office functions join up as best as they can.

Payment Services

Retail TouchPoints

MAY 14, 2025

Card skimmers are another common way for criminals to target retailers, and they are regularly found at gas pumps, self-checkout stations, ATMs and other point-of-sale terminals. Even on its own, customer data can reveal quite a bit.

Payment Services

Retail TouchPoints

MARCH 31, 2025

Many businesses rely on point-of-sale (POS) systems that use integrated software. Taking these actions can reduce fees and improve operational efficiency, creating a better experience for both businesses and customers. Monitor your account regularly to prevent unexpected charges or rate increases.

Payment Services

Retail TouchPoints

DECEMBER 5, 2024

Sales associates need robust POS solutions. All the ways they need to serve customers? Your POS system needs to account for that. Associate POS adoption depends on getting the user experience right. Remember all the things associates are expected to do in stores? Deep functionality, served up in a simple way.

Payment Services

Small Biz Trends

JULY 15, 2025

Comprehensive reporting capabilities provide insights into sales performance, inventory valuation, and turnover rates for informed decision-making. Seamless integration with e-commerce platforms and accounting systems guarantees consistent inventory data across all sales channels.

Management

Retail TouchPoints

MAY 9, 2025

This approach proved successful in the mid-20th century and by 1960, grocery chains and supermarkets accounted for 70% of retail food sales. By 2022, grocery stores accounted for about 25% of total food spending. Unfortunately, those same retailers are struggling today. As such, traditional grocers are losing market share.

Grocer

Retail TouchPoints

JULY 10, 2025

Merchants also should rethink account creation and onboarding processes. By investing in technologies that minimise friction at every touch point, from browsing through to payment confirmation, retailers can not only drive immediate conversions but also build longer-term brand loyalty.

Merchant Services

Retail TouchPoints

JULY 7, 2025

After all, 26% of shoppers abandon their carts because of the need to create an account. So a user adds what they need, goes to checkout and gets asked to log in. It’s already a disruption, particularly if registration involves several steps. However, they go through it and then find out that the cart is now empty. Is it cart abandonment?

Checkout

I Vend

JUNE 17, 2025

Whether you run a grocery chain that scans thousands of SKUs an hour or a boutique with unpredictable footfall, a point-of-sale outage stalls revenue, frustrates shoppers, and invites errors that open the door to fraud. Fraud can cost retailers millions annually—not just in stolen goods or false returns, but in eroded customer trust.

Payment Services

Retail TouchPoints

FEBRUARY 20, 2025

The pandemic helped, of course, but that alone cant account for the companys impressive growth over the past 13 years. Since its 2012 debut, Instacart has made significant progress in convincing Americans that grocery shopping can be done online. Instacart executives celebrate the company’s IPO on Sept. Image courtesy Instacart.)

Grocer

Retail TouchPoints

MARCH 3, 2025

Storefronts are eliminating the checkout process, augmented reality is reducing return rates and virtual marketplaces are offering new consumer experiences. But as retailers digitize operations to differentiate customer experiences, they also face a growing wave of cyber threats targeting sensitive customer data and critical business systems.

Payment Services

Small Biz Trends

JULY 31, 2025

An electronic point of sale (EPOS) system is a modern solution for retail businesses that streamlines sales transactions and improves operational efficiency. By using EPOS, you can augment customer experiences and access valuable analytics. What Is an Electronic Point of Sale System?

Payment Services

I Vend

OCTOBER 26, 2024

The best way to achieve inventory visibility is by using powerful inventory management software, integrated with your point-of-sale (POS) system. It frees up staff resources to focus on customer experience and growth. Smart replenishment engines can be customized to suit your business needs.

Inventory Management

Small Biz Trends

JULY 22, 2025

Leverage mobile technology for accurate inventory counts and real-time data access, enhancing operational efficiency and customer experience. Furthermore, FSN Analysis categorizes inventory by sales velocity , helping you organize fast, slow, and non-moving items for better stock rotation.

Inventory Management

Small Biz Trends

JULY 28, 2025

When choosing a POS system for your small business, it’s vital to take into account your specific needs and budget. Shopify integrates e-commerce with in-person sales, providing a synchronized inventory system and extensive app options for tailored POS experiences. You only pay transaction fees , typically 2.9%

Merchant Services

Storis

JUNE 4, 2025

Forward-thinking mid-sized retailers are carving out competitive advantages not by mimicking big-box tactics, but by embracing strategic technology , optimizing their operations, and delivering standout customer experiences. Deliver an Exceptional Customer Experience When you can’t outspend your competitors, out-service them.

Home Furnishings

Retail TouchPoints

APRIL 7, 2025

The consumer must not be surprised to receive the authentication challenge involved with 3DS and should understand that this procedure has been introduced by the cardholders issuing bank to protect their credit card account. Next, the authentication request must be embedded properly into the checkout process.

Payment Services

Retail TouchPoints

NOVEMBER 19, 2024

The rapid growth of retail media is now shining a slightly different lens on the store, as retailers seek to expand their menu of performance-based advertising opportunities by providing access to the location that still accounts for 90% of all packaged goods sales. The power of in-store media in driving sales has long been documented.

Advertising

Small Biz Trends

JULY 12, 2025

For instance, positioning key items at eye level can increase sales. Discover how to optimize your retail space and improve customer experience through practical tips that drive results. An effective retail store layout design improves navigation, making it easier for customers to find what they need.

Store Layout

Small Biz Trends

JUNE 20, 2025

Ongoing Expenses : Account for ongoing costs such as rent, utilities, payroll, and marketing. Well-lit, organized displays enhance visibility and encourage customer exploration. Point of Sale Systems : Implement efficient POS systems that handle transactions and inventory management.

Shopping

Small Biz Trends

JUNE 21, 2025

This licensing process ensures accountability and integrity in your operations. Ticket Purchase : Customers approach your counter, request tickets for specific games, and inform you of their preferred numbers or quick-pick options. Existing retailers must differentiate themselves to attract customers.

Payment Services

I Vend

FEBRUARY 21, 2025

Integration, on the other hand, means that all financial transactions sales and refunds are sent automatically to the accounts module of your ERP, with no human touch and no errors. Tax calculations are based on 100% accurate data, for greater compliance, and your data is instantly visible for reporting.

Payment Services

Small Biz Trends

DECEMBER 6, 2022

A point-of-sale system is one of the best tools for small businesses looking to accept payments. Point-of-sale systems enable business owners to be more agile with their payment processing and forego using the cash drawer. What Is a Point of Sale POS System? Best Overall Point of Sale Systems.

Point of Sale

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

Payment Services

Retail TouchPoints

JUNE 2, 2023

Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience. The retailer has seen digital sales shift away from next-day deliveries, which now account for just 18.2% of orders, toward two -day or later windows, which account for 80%.

Inventory Management

Retail TouchPoints

JUNE 10, 2024

First-party data is what your business owns, such as the data gathered through Google Analytics, account details and purchase histories, and utilizing it is privacy-centric. For example, we can look at an apparel company that prompts a customer to share their clothing sizes in their account details.

Marketing

Retail TouchPoints

MARCH 31, 2023

Reputational Damage What often takes them over the top and forces them to look at it anew is that they know the traditional customer journey, from their app to the bank’s app and back again, is fraught with complexity and poor customer experience. Many customers bail at this point. It’s reckoned that nearly 4.5

Payment Services

Retail TouchPoints

JULY 20, 2023

When members of the restaurant’s loyalty program hover their palm over the reader, associates can pull up their MyPanera account information, greet the guest by name and provide a customized experience, including palm-based payment.

Payment Services

Retail TouchPoints

AUGUST 5, 2024

The Paper Store promises top-notch customer service in its 100+ brick-and-mortar stores, with associates helping shoppers choose from its widely varied assortment of apparel, accessories, jewelry, water bottles and even packaged food from Stonewall Kitchen (along with paper, pens and school supplies, of course).

Inventory Management

Retail TouchPoints

SEPTEMBER 10, 2024

The app allows associates, which Levi’s calls stylists, to access customers’ Red Tab loyalty program accounts (with their permission), giving the stylists the data they need to make better recommendations.

Checkout

Retail TouchPoints

JANUARY 11, 2021

While it’s hardly noteworthy that a retailer increased online sales during some of the worst months of COVID, M.Video-Eldorado Group , a 1,039-store electronics and appliance retailer serving more than 250 regions across Russia, did much more than simply funnel products through its suddenly active ecommerce channel.

Payment Services

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Artificial intelligence (AI) is a critical component of successful digital and customer transformation. AI Leading The Transformation.

Consumer

Retail TouchPoints

JULY 10, 2024

The ability to gather information from mobile app sales, social media and points of sale may be especially helpful for understanding a brand’s relationship to the customer, and the Gen Z cohort more specifically. Hungry for the next novelty, many will return to that venue only if there is something new to experience.

Point of Sale

Retail TouchPoints

SEPTEMBER 6, 2023

To get well ahead of the issue and remain relevant, businesses must adopt a proactive approach toward customer-centric account management practices. To navigate this landscape, businesses must strike a balance between protecting themselves and ensuring customer satisfaction.

Merchant Services

Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. But what does that mean in practice for customers? They should be in all retailers’ playbooks.

Drop-Shipping

Retail TouchPoints

JANUARY 12, 2024

The purchase amount is automatically deducted from the employee’s payroll account, a major benefit for doctors, nurses and other staff people who often don’t carry wallets or purses while they’re working. Employees can look up receipts and account balances in the hospital’s badge pay web portal or mobile app.

Payment Services

Retail TouchPoints

MARCH 30, 2023

But it’s retailers’ reluctance to move their point of sale (POS) systems from a traditional client/server setup to a cloud-based architecture that really slows down progress. I own a dog, and I also have tropical fish,” said Thomas Kaczmarek, Director of Customer Engagement at RedPoint Global. View the session on demand.

Point of Sale