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Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Retail TouchPoints

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value.

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The e-commerce trends set to accelerate this year

Inside Retail

Consumers will be even more selective, payment flexibility and innovation will be vital, and new tools to boost online security will gain momentum. Last year, consumer expectations of their digital customer experience also reached new heights. The Australian e-commerce market is set for a dynamic evolution this year.

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Beyond the Transaction: How PayPal is Helping Remove Friction Across the Commerce Experience

Retail TouchPoints

Since spinning off from eBay and going public for a second time in 2015, PayPal has expanded its reach well beyond that one digital marketplace to more than 30 million merchants worldwide. When we have partnerships with these merchants they’re trusted brands, so consumers can feel good about shopping with those brands.”.

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Why Payment Orchestration is the key to international merchant growth

A1 Retail

To do so effectively, however, retailers need to optimise their payments ecosystems now to put in place the right framework for expansion in the future. Consumers also became more open to experimenting with new payment methods, with many consumers saying they tried out a BNPL service last year.

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The Looming Spike In Returns Abuse

Retail TouchPoints

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations.

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Flash Sales May be Exciting, but They’re Also Risky. Here’s How to do one Safely.

Retail TouchPoints

Flash sales can help retailers boost revenue, attract new customers and enhance loyalty with existing customers. ecommerce merchants pulled in $10.8 Discounts are only part of the reason that flash sales are so popular with customers. That includes frictionless payments and checkout and fast shipping options.

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Does Customer Age Matter for Fraud Prevention?

Retail TouchPoints

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. This approach can reduce fraud losses and improve the shopping experience for good customers.