Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. “You The post Planning to sell online in the US?

Planning 290

Planning Shipping Returns Customer Retention 290

Hyken

JANUARY 4, 2024

He shares five practical strategies businesses can use to increase customer retention rates. These retention strategies will build your company a community of happy customers. At the end of the day, product quality trumps any ‌marketing gimmick. Take SoFi’s high-yield savings account as a prime example.

Customer Retention 54

Customer Retention Accounting Customer Experience Marketing 54

Inside Retail

AUGUST 7, 2021

Customer retention rate. Customer retention rate (CRR) is a foundational metric for retail marketers. CRR can help retailers determine how effective their marketing strategies (such as loyalty programs) are with attracting new customers versus keeping the ones they already have. Customer lifetime value.

Customer Retention 130

Customer Retention Accounting Customer Experience Marketing 130

Hyken

DECEMBER 9, 2022

This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. He shares how you can align your customer’s journey with their brand expectations. The customer journey is essential to any company’s success.

Customer Retention 103

Customer Retention Customer Experience Accounting Fulfillment 103

Retail TouchPoints

JUNE 23, 2022

Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout. Digital wallets address both issues by storing card data for shoppers and by shielding it from retailers at checkout. Customers who can pay easily without security fears are more likely to complete checkout.

Payment Services 263

Payment Services Checkout Drop-Shipping Customer Retention 263

Small Biz Trends

JUNE 29, 2023

Their primary aim is to maintain high customer satisfaction by adequately addressing the needs and concerns of customers. Among the important customer service representative duties, they answer customer questions, process customer accounts, and effectively resolve service problems.

Payment Services 75

Payment Services ATS Accounting Fulfillment 75

Storis

APRIL 18, 2024

CLV serves as a crucial metric for businesses to assess the long-term profitability of their customer base and tailor marketing strategies accordingly. Retailers’ loyalty, reward, and membership programs grow Customer Lifetime Value (CLV) by encouraging repeat purchases and increasing customer retention.

Payment Services 52

Payment Services Customer Retention Promotions Accounting 52

Retail TouchPoints

JULY 26, 2023

On top of customers expecting fulfillment within a business day at most, for most retailers, orders will not be financially recognized until they are fulfilled, making timely fulfillment critical for optimizing revenue numbers. But like many aspects of our industry, customer retention still exists.

Fulfillment 184

Fulfillment Drop-Shipping Shipping Customer Retention 184

Storis

APRIL 12, 2024

CLV serves as a crucial metric for businesses to assess the long-term profitability of their customer base and tailor marketing strategies accordingly. Retailers’ loyalty, reward, and membership programs grow Customer Lifetime Value (CLV) by encouraging repeat purchases and increasing customer retention.

Payment Services 52

Payment Services Customer Retention Promotions Accounting 52

Inside Retail

AUGUST 9, 2023

Meanwhile, the use of returns by customers continues to grow in popularity. A report by Shipstation found that almost half of shoppers under the age of 50 had returned at least one purchase within a six-month period in 2022. Charging for returns could possibly erode customer goodwill, and thus is not a good idea, Townsley said.

Returns 130

Returns Customer Retention Accounting Fashion 130

Inside Retail

APRIL 11, 2021

The group serves about 4000 customers a week and boasts the biggest walk-in cool room in Sydney at 1,000sqm which holds in excess of $500,000 worth of meat inventory. The group had a five-year strategy to build customer numbers but within those two weeks they hit 50 percent above that five-year target.

Advertising 130

Advertising Customer Retention Accounting Wholesale 130

Retail TouchPoints

NOVEMBER 30, 2023

The innate connections we have with food and beverage brands, especially those we have grown up with, create a built-in opportunity for companies like PepsiCo to drive customer retention and loyalty. RTP: And then how do you incorporate data from your retail partners to glean even more insight into your customers?

Consumer 260

Consumer Customer Retention Marketing Advertising 260

Retail TouchPoints

SEPTEMBER 29, 2021

The subscription business model is growing increasingly attractive for businesses hoping to bring in more predictable revenue streams every month, while also accounting for customers’ preference for convenience. Dangelmaier also serves on the boards of BlueSnap, MineralTree, Electronic Transaction Association, and Stonehill College.

Payment Services 271

Payment Services Customer Retention Apparel Consumer 271

Inside Retail

MARCH 14, 2023

“One of the key takeaways from the report was that consumers are looking for quality content online, and retailers need to look into communicating stories in a better way to get more eyeballs,” Mimrah Mahmood, senior director and partner at Meltwater Asia-Pacific, told Inside Retail.

Payment Services 130

Payment Services Customer Retention Marketing Consumer 130

Inside Retail

FEBRUARY 28, 2022

Before joining Shippit, we were using a very clunky system,” says Pippa Joseph, Director at Merchgirls. As a result, this led to an improved customer experience and retention by giving customers peace of mind with consistent delivery experiences. Reduce costs with fulfilment optimisation. What were the results?

Merchant Services 130

Merchant Services Payment Services Shipping Fulfillment 130

Retail TouchPoints

DECEMBER 18, 2020

Consumers’ increased desire to stay home has contributed to the shift as well, accounting for the rise of online shopping during coronavirus. The supply chain has faced fulfillment challenges from this influx of online orders, along with a myriad of crisis-related disruptions including: Long wait times at warehouse depots.

Supply Chain Management 246

Supply Chain Management Customer Retention Fulfillment Shipping 246

Retail TouchPoints

MAY 28, 2021

But customer service must be prioritized by every organization. Here are three data-backed reasons why: Good customer service leads to increased customer retention rates. ? Customer service plays a crucial role in brand image. Proactive customer service is a powerful form of marketing.

Payment Services 163

Payment Services Customer Retention Customer Experience Marketing 163

Small Biz Trends

SEPTEMBER 26, 2021

Not only do they handle your business’ cash they also can impact customer retention and prevent fraud. With the right training, cashiers can learn to spot counterfeit bills simply by looking at them. As a cashier, it is important to be able to do quick mental math and return the correct change to the customer.

Payment Services 142

Payment Services Accounting Customer Retention Returns 142

Cisco Retail

MAY 26, 2021

Cisco and partners can now work together to deliver customer success at scale. With Success Program Insights, Cisco provides partners the combination of customer data, rich insights and analytics, recommended actions and digital customer journeys they need to lead their customers through the lifecycle.

Customer Retention 129

Customer Retention Customer Experience Accounting Management 129

Hyken

OCTOBER 6, 2022

This week, we feature an article by Zhecho Dobrev, leading principal consultant at Beyond Philosophy and author of The Big Miss: How Organizations Overlook the Value of Emotions. He shares the value that customer emotions bring to a company. Understand the difference between what customers say and do. The problem I see is this.

Customer Retention 58

Customer Retention Customer Experience Accounting Advertising 58

Retail TouchPoints

APRIL 8, 2021

Incentivizing customers with referral program rewards (i.e. Word-of-mouth improves customer retention. In contrast, running a referral program is a cost-effective way to get more customers at low costs. A referral program can simultaneously help brands acquire new customers, boost retention and gain popularity.

Promotions 155

Promotions Customer Retention Marketing Consumer 155

Retail TouchPoints

MARCH 30, 2023

The webinar series, now available on demand, included case studies from retailers Sweaty Betty and SiteOne that highlighted composable commerce’s flexibility and positive impact on site performance, as well as information on how ChatGPT offers personalization capabilities at scale that had previously not been possible.

Point of Sale 272

Point of Sale Checkout Consumer Promotions 272

365 Retail

JULY 20, 2022

in 2020, with e-commerce accounting for more than three-quarters of overall retail growth, and 57% of global shoppers’ spend is now online, and this momentum will only continue to drive the retail industry forward. Oren Inditzky, Vice President of Online Stores at Wix. Globally, online’s share of total retail sales was 16.4%

Merchant Services 122

Merchant Services Shopping Customer Retention Department Stores 122

Hyken

FEBRUARY 25, 2022

This week we feature an article by Janine Hunt, Client Partnership Director at Kura , a company that provides customer service solutions by outsourcing contact center services and software solutions. She shares how customer service is the deciding factor to your customer’s loyalty to your business.

Customer Retention 52

Customer Retention Customer Experience Accounting Promotions 52

Retail Focus

MAY 19, 2021

With Empathy.co , we have created an offering that allows brands to become a companion to the consumer, via a secure, ethically transparent and trustworthy commerce experience that puts the customer at the forefront of search and discovery.

Customer Retention 130

Customer Retention Consumer Marketing Retail Trends 130

Wiser

SEPTEMBER 11, 2023

Market Demand : Understanding what your customers are willing to pay is crucial. This can be assessed through market research or by looking at your competitors’ pricing. Here, you’ll need to account for all your business’s expenses—both direct and indirect.

Customer Retention 78

Customer Retention Marketing Accounting Consumer 78

Retail Minded

FEBRUARY 8, 2023

With universal identification, you’re able to more easily and efficiently deliver a personalized experience across channels and at scale. Automation can handle upsell and cross sell by analyzing data, can cut shipping times and costs by making complex fulfillment decisions, can handle routine customer questions via chat.

Merchant Services 98

Merchant Services Customer Retention Customer Experience Planning 98

Hyken

JANUARY 28, 2024

My Comment: Perhaps you’ve experienced self-checkout at a grocery store or some other retailer. These companies “achieve 37% more effective new logo acquisition, 23% more effective account penetration, 22% more effective customer retention, and 13% higher earnings before interest, taxes, depreciation, and amortization (EBITDA) margins.”

Checkout 56

Checkout Customer Experience Customer Retention Accounting 56

Cisco Retail

NOVEMBER 10, 2021

IDC estimates there are more than 3,000 midsize/small SPs globally, with the Americas region accounting for over 80% of the global market. Accommodating customer needs. Improving the customer experience is also a key business priority noted in Figure 2. Midsize/Small SPs and the Digital Maturity Index.

Customer Retention 144

Customer Retention Customer Experience Marketing Accounting 144

Independent Retailer

APRIL 15, 2021

“You can make a customer for life by engaging with them on the return, introducing alternative products to them, and building a more meaningful relationship with them. That engagement can turn a nightmare into a legitimate customer retention strategy,” Howard Meitiner, Managing Director at Carl Marks Advisors , said.

Shipping 65

Shipping Returns Customer Retention Consumer 65

Star Miconics

MARCH 29, 2024

Customers can present a barcode on their smartphone at a counter or kiosk for fast order fulfillment. In addition to increasing efficiency and order accuracy, these tools drive employee satisfaction, customer retention, and positive reviews. Stores like Walmart use QR codes to reduce checkout line bottlenecking.

Payment Services 59

Payment Services Inventory Management Checkout Point of Sale 59

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

With consumers becoming more at ease with virtual space interactions, retail businesses have no choice but to ramp up their digital strategies and touchless technologies to meet the pent-up demand for seamless omnichannel operations. To meet the right customers, retailers use Facebook and Google ads that are personalized and highly targeted.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

365 Retail

NOVEMBER 14, 2022

In fact, in 2021, the UK alone accounted for over ten per cent of global Black Friday searches online. You must know when to restock and make sure you don’t sell items that aren’t available, after all, astute inventory management drives scalability, profit, and customer retention. Plan, plan and plan some more!

Merchant Services 59

Merchant Services Payment Services Inventory Management Fulfillment 59

Indigo 9 Digital

MAY 10, 2023

Starbucks foresaw the transition to mobile ordering long before others in the industry and is reaping the benefits with its digital sales accounting for about a quarter of all sales. That is a staggering accomplishment for Starbucks since Apple users can make payments at a range of retailers while Starbucks users only have one option.

Location 52

Location Customer Retention Consumer Customer Experience 52

Indigo 9 Digital

JULY 24, 2023

That’s why you still shop at the mom and pop grocer across the street from your home. It’s not that new customers aren’t important but if you have a high churn rate it’s going to eat into your profits. If you look at companies like Apple and Amazon they do a really good job of increasing sales from their existing customer base.

Customer Retention 52

Customer Retention Drop-Shipping Consumer Fast Fashion 52

I Love Fashion

MARCH 29, 2021

Apart from the ad campaigns, the right content could open up ventures for the brand to meet new audiences at a minimal cost. Customer retention. Such activities endeavored at drawing the brands closer to the customers and enhancing more personalization for each of their segments. Conversion optimization.

Fashion 59

Fashion Marketing Jewelry Customer Retention 59

365 Retail

MAY 19, 2021

With Empathy.co , we have created an offering that allows brands to become a companion to the consumer, via a secure, ethically transparent and trustworthy commerce experience that puts the customer at the forefront of search and discovery.

Customer Retention 52

Customer Retention Consumer Marketing Retail Trends 52