Retail Doc

What It Takes to Be an Awesome Assistant Store Manager

Retail Doc

If you’re looking for the top skills for how to be a good shop assistant or assistant store manager, you’ve come to the right post. retail management assistant manager

Why Have Customers Become so Aggressive and Belligerent?

Retail Doc

We’ve all seen videos of customers being abusive to airline personnel, in grocery stores, in banks, and … also, bad customer service examples are everywhere. Retail Customer Service Training bad customer service examples

228
228
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

How To Prepare For Small Business Saturday Nov 27

Retail Doc

Small businesses have survived the judgment made about them as “non-essential” and now there is a groundswell of support for them this Small Business Saturday that didn’t exist just a few years ago. Small Business Saturday shop small

How To Bring Your Downtown Retail Shopping Area To Life

Retail Doc

A great downtown has a thriving independent retailer community working at the top of their game. New businesses open and add to the mix of merchants who fight for every shopper in a dynamic city core. independent retailer Downtown Economic Development Downtown revitalization Chamber of Commerce

Sustainability at Retail

As part of a global Sustainability at Retail initiative, Shop! worked collaboratively with its global affiliates to address critical environmental issues, outlined in this white paper.

24 Dos and Don'ts of Customer Service by Personality Style

Retail Doc

Personality styles have fascinated salespeople since the Greeks first identified them as the Four Temperaments.

234
234

How To Train Retail Employees to Ask for the Sale

Retail Doc

Always be closing is an overused phrase sales managers have used for years. It sounds great and if everyone were Alec Baldwin in Always be Closing , it would work.

7 Leadership Training Skills To Boost Your Store's Success

Retail Doc

Management has the ability to make or break a team of employees, but only if they have skills for retail and leadership. retail management leadershiup leadership skills in retail

How To Determine If Your Employee Scheduling Is Too Lean

Retail Doc

Almost every retailer looks at employee scheduling as their most expensive operating cost. Employee Management store operations employee scheduling

Retail Sales Tips - 5 Lies Customers Tell And How To Sell Around Them

Retail Doc

Lies customers tell. They're rarely talked about. Maybe some shoppers feel salespeople can’t be trusted. But retailers are often faced with selling to customers who tell white lies to avoid purchasing expensive items. Retail Sales Training selling tips

219
219

New Store Merchandising Ideas to See in 2022 in New York [Pics]

Retail Doc

If you’re visiting New York City soon, don’t miss these retail stores doing it right. visual merchandising displays how to display

15 Highly Effective Ways To Develop A Loyal Employee - The Retail Doctor

Retail Doc

You don't want the reason you have loyal retail employees to be because they don't ask for a raise or they've been there for a long time without challenging you. You want loyal retail employees who are passionate about your business and who you are constantly working to develop.

How To Deal With The Shop Local But Buy Online Retail Trend

Retail Doc

Every Friday I answer your questions in a Facebook LIVE video. This past week many questions revolved around the new retail trend some call shop local but buy online. showrooming retail customer service, shop local

7 Retail Display Ideas Found In Los Angeles to Try In Your Store

Retail Doc

Customers come to your brick-and-mortar store to discover something new. They are hopeful. They want to discover something worth the trip. That’s where your retail store design and visual merchandising can make the difference between, “You have a beautiful store,” and “I’ll take it.”.

How to Upsell in Retail: Get Employees to Do It Effectively

Retail Doc

When it comes to the easiest sales technique you can use to grow your average sale, there is nothing that works better than a product upsell.

252
252

When Retailers Mistake Their Most Important Asset As A Cost

Retail Doc

For years we’ve heard that employee expenses are driving retail profit margins down; as a result, labor hours were cut. Customer Service Retail Sales Training retail employee

255
255

Personality Test: Driver, Expressive, Analytical or Amiable?

Retail Doc

You're obviously looking for my social styles personality test and luckily you found it. Management personality styles social styles personality test

How and Why a Retail Salesperson Should Create a Personal Brand

Retail Doc

What is a personal brand

249
249

February Retail Cash Flow Tips for Holding onto your Money

Retail Doc

Looking for how to save money this month and cash flow tips for your retail store? Management Retail Sales cash flow

Resolve Retail Customer Complaints in 4 Easy Steps

Retail Doc

It's never easy dealing with a retail customer service issue. Sometimes it may seem like they’re looking for trouble, but complaining customers are probably just looking for a solution to a frustrating problem.

255
255

9 Ways To Improve Your Body Language Nonverbal Skills

Retail Doc

Looking for how nonverbal communication impacts sales? Your body language sends wordless cues long before you try to close a sale. Retail Sales Training selling skills body language nonverbal communication

158
158

SalesRX Customer Success Story: Sam Stamatiou of Wireless Zone

Retail Doc

“The quality of customer service provided by our new hires has massively improved in a short time.”. case study SalesRX customer testimonial

193
193

To Compete With Amazon Try Adding On Instead of Discounts

Retail Doc

Many stores are having difficulty competing with Amazon unless they use coupons and discounts which punishes their margins. Retail Sales Training Amazon adding-on Bed Bath and Beyond

254
254

Retail Best Practices: 12 Tips for the Creation of Exceptional

Retail Doc

Online retailers are jealous. Many retail best practices don't work online. Retail Sales retail management how to attract customers

How to Motivate a Retail Employee

Retail Doc

How to motivate retail employees …. Retail Sales Retail Sales Training

255
255

Best Cross Selling and Upselling in Retail Tips

Retail Doc

Cross selling and upselling in retail are the foundation of raising the average ticket. Cross selling in retail is the art of suggesting additional, complementary products to someone who has already decided on a purchase. Retail Sales Training selling suggestive selling retail cross selling

48 MUST Ask Questions To Select A POS System For Retail

Retail Doc

A question I’m asked frequently is how to select the best Point of sale (POS) system software. It’s important because a point of sale system for small businesses can make the difference between knowing what is going on and being left behind. Retail Sales POS systems VendHQ Shopify Lightspeed POS NC

What To Do When Your Retail Customer Service Fails Miserably

Retail Doc

It’s been said that a brand is a promise of an emotional payoff of a purchase. retail customer service, training for retail customer service

261
261

Working Retail Sales: How It Made Me A Better Person

Retail Doc

After I posted a job notice on Facebook for a client, I received this comment, “A resume for a retail job?”. Retail Sales Retail Sales Training

255
255

5 Ways Brick and Mortar Retailers Should Prepare for a Better Future

Retail Doc

First the bad news for retailers. Retail Sales Technology Retail Sales Training retail trends brick and mortar online sales

Influence Customers With Retail Merchandising for Higher Sales

Retail Doc

There was a time when great merchandising was a valuable tool in a retailer’s arsenal against competitors. Then it became a cost-saving area. Today retailers are rethinking the experiential shopping experience their store offers and great merchandising becomes relevant again.

Is Retail Dead in 2021?

Retail Doc

Is retail dead? No, but brands must prioritize connection over transaction. Customer Service Luxury Retail Nordstrom Ralph Lauren

255
255

6 Ways To Combat Shoplifting, Employee Theft, and 5-Finger Discounts

Retail Doc

Shoplifting and employee theft are on the rise; they make up what retailers call "shrink.". Shrink/Loss employee theft shoplifting

254
254

Retailers: Here's How to Manage Your December Cash Flow

Retail Doc

When it comes to cash flow at the end of a year for most retailers, it is very easy to be overwhelmed. During a pandemic with supply chain disruptions, the threat of shutdowns, and limited occupancy it's easy to miss the basics of December financial management.

5 Cash Flow Tips For Retailers In August

Retail Doc

Whether you call it your bankroll, your finances, or how much money you have in your pocket, cash flow is its movement in and out of your business. Financials cash flow

SalesRX Customer Success Story: Lauren Rudeck of Robot vs. Sloth

Retail Doc

“Being able to turn around customers who are ‘just looking,' or brushing us off and getting them to buy something and be excited about the store has been fun and exciting.”. case study SalesRX customer testimonial

188
188

Retail Sales Training: How To Sell More In Your Store

Retail Doc

"How can I sell more to customers?" is a frequent question from retailers of all sizes

251
251

Lost a Sale? It All Started With How You Greeted Your Customer

Retail Doc

Greeting a customer is the most important thing you can do right. or wrong in a brick and mortar retail store. I'll cover that shortly, but first picture it. Retail Sales Training

260
260

3 Ways To Keep Your Store From Being Just A Warehouse

Retail Doc

When it comes to customer experience, many businesses have abandoned personal contact making their stores little more than a warehouse of products. Retail Sales Training store operations

One More Reason Customers Don't Return To Retail Stores

Retail Doc

Let’s stop kidding each other and be honest… When a customers' experience in your store was crappy, they won’t be back. Customer Service Retail Sales Training Attract customers

SalesRX Customer Success Story: Tim Coleman of Cranbourne Music

Retail Doc

“One of the store managers told me yesterday that he took a customer who was guarded and did not want to interact and ended up selling him a couple of thousand dollars worth of gear.”. case study SalesRX customer testimonial

Increase Retail Sales with Laughter

Retail Doc

A shared laugh makes everyone relax. Laughter lets us lower our defenses and opens us. When you are trying to increase retail sales, it isn't just about what you hear, it can be what you don't hear. Retail Sales

262
262

SalesRX Customer Success Story: The Hollidays of Children's World

Retail Doc

“Where I see the impact is when we bring a new employee in and can compare those who have followed the system successfully against those learning the system. You can see the difference in their confidence, how they react with the customers, and their ability to get the full sale.”.

197
197