Retail Doc

Figuring the Lifetime Value of Your Retail Customers

Retail Doc

So many times we concentrate on a transaction value instead of the lifetime value of a customer. Customer Service Financials

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How To Increase Retail Sales By Focusing On These 5 Obvious Things

Retail Doc

When I was putting myself through college, one of my first jobs was in retail sales at the Broadway Department Store in Southern California. While I was trained on how to use their POS system, perform transfers from one store to another, and do other tasks, teaching me how to sell wasn’t a priority.

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How to Motivate a Retail Employee

Retail Doc

How to motivate retail employees …. Retail Sales Retail Sales Training

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Best Cross Selling and Upselling in Retail Tips

Retail Doc

Cross selling and upselling in retail are the foundation of raising the average ticket. Cross selling in retail is the art of suggesting additional, complementary products to someone who has already decided on a purchase. Retail Sales Training selling suggestive selling retail cross selling

Personality Test: Driver, Expressive, Analytical or Amiable?

Retail Doc

You're obviously looking for my social styles personality test and luckily you found it. Management personality styles social styles personality test

How and Why a Retail Salesperson Should Create a Personal Brand

Retail Doc

What is a personal brand

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Working Retail Sales: How It Made Me A Better Person

Retail Doc

After I posted a job notice on Facebook for a client, I received this comment, “A resume for a retail job?”. Retail Sales Retail Sales Training

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How to go Beyond the Buzzwords of Sustainable Retail to Making A Difference

Retail Doc

Trust. It’s a big topic when it comes to customers. retail trends regenerative sustainability circularity sponsored post Avery Dennison

Resolve Retail Customer Complaints in 4 Easy Steps

Retail Doc

It's never easy dealing with a retail customer service issue. Sometimes it may seem like they’re looking for trouble, but complaining customers are probably just looking for a solution to a frustrating problem.

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6 Ways To Combat Shoplifting, Employee Theft, and 5-Finger Discounts

Retail Doc

Shoplifting and employee theft are on the rise; they make up what retailers call "shrink.". Shrink/Loss employee theft shoplifting

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5 Ways Brick and Mortar Retailers Should Prepare for a Better Future

Retail Doc

First the bad news for retailers. Retail Sales Technology Retail Sales Training retail trends brick and mortar online sales

5 Cash Flow Tips For Retailers In August

Retail Doc

Whether you call it your bankroll, your finances, or how much money you have in your pocket, cash flow is its movement in and out of your business. Financials cash flow

Influence Customers With Retail Merchandising for Higher Sales

Retail Doc

There was a time when great merchandising was a valuable tool in a retailer’s arsenal against competitors. Then it became a cost-saving area. Today retailers are rethinking the experiential shopping experience their store offers and great merchandising becomes relevant again.

Lost a Sale? It All Started With How You Greeted Your Customer

Retail Doc

Greeting a customer is the most important thing you can do right. or wrong in a brick and mortar retail store. I'll cover that shortly, but first picture it. Retail Sales Training

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To Compete With Amazon Try Adding On Instead of Discounts

Retail Doc

Many stores are having difficulty competing with Amazon unless they use coupons and discounts which punishes their margins. Retail Sales Training Amazon adding-on Bed Bath and Beyond

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Why Your Selling And Training Methods Don’t Work…And The Simple Fix

Retail Doc

It has been said that no one likes to wait. Yet stores that have a long line tend to attract even more people to wait because they feel it must be worth it. Few of us like it when someone has power over us. Think The doctor will see you now or You’ll have to wait for the results. We hate waiting.

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When Retailers Mistake Their Most Important Asset As A Cost

Retail Doc

For years we’ve heard that employee expenses are driving retail profit margins down; as a result, labor hours were cut. Customer Service Retail Sales Training retail employee

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What To Do When Your Retail Customer Service Fails Miserably

Retail Doc

It’s been said that a brand is a promise of an emotional payoff of a purchase. retail customer service, training for retail customer service

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Retail Sales Training: How To Sell More In Your Store

Retail Doc

"How can I sell more to customers?" is a frequent question from retailers of all sizes

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How To Avoid Going Bankrupt? It Begins With Visiting Your Competitor

Retail Doc

One of the first things I do when conducting a business makeover is to get the owner and manager to accompany me on a visit to a competitor. This usually results in a bit of a battle. Retail Sales Training mystery shops Payless ShoeSource

The Disconnect of Retail Salespeople To Happiness

Retail Doc

To succeed in retail, especially luxury retail , employees have to be taught a customer is not just another chance to sell someone your "stuff.". They have to be happy before they get the sale, not after. Retail Sales Training

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Increase Retail Sales with Laughter

Retail Doc

A shared laugh makes everyone relax. Laughter lets us lower our defenses and opens us. When you are trying to increase retail sales, it isn't just about what you hear, it can be what you don't hear. Retail Sales

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One More Reason Customers Don't Return To Retail Stores

Retail Doc

Let’s stop kidding each other and be honest… When a customers' experience in your store was crappy, they won’t be back. Customer Service Retail Sales Training Attract customers

How Associates Selling With Their Own Wallets Are Killing Your Retail Sales

Retail Doc

Let’s be honest, a lot of people are afraid of retail salespeople. For that matter, they are afraid of anyone who says they sell something. Retail Sales Training employee training

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How To Leave Excuses Behind, Dig In, And Grow Retail Sales

Retail Doc

As the pandemic ebbs in the USA a growing number of retailers are finding excuses why they can't move forward with their business like they'd like. Retail Sales Customer Service Retail Sales Training

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Retailers, Take These 9 Actions In Summer For Successful Winter Holiday Sales

Retail Doc

Christmas in July.or August. We’ve all heard the phrase but planning for successful holidays is more important. Retail Holiday Sales Retail Attract customers

3 Ways To Keep Your Store From Being Just A Warehouse

Retail Doc

When it comes to customer experience, many businesses have abandoned personal contact making their stores little more than a warehouse of products. Retail Sales Training store operations

5 Critical Skills How To Coach Retail Salespeople

Retail Doc

The opportunities for coaching retail employees are huge and exemplified in this brief story. Retail Sales Training Employee Management retail employee

Retail Training - Don’t Make Customers Storm Your Castle, er Counter

Retail Doc

Oftentimes retailers hire people less comfortable out on the sales floor and more comfortable behind the wall of the counter, in particular Amiables. That’s why I refer to the counter as the castle. Retail Sales

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How To Avoid Hearing A Customer’s “No, I’m Just Looking” Ever Again

Retail Doc

Were you ever picked by a teacher to come up in front of class when you weren’t prepared to speak? It felt like hell, I bet. Retail Sales Training customer experience selling tips Hell zone

Retailers, It's Not All About How Neatly Your Merchandise Is Stacked

Retail Doc

I walked into a fully stocked and displayed upscale retailer. There were four of us in the store but it seemed void of employees. Retail Hiring Retail Sales Training

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How To Get Employee Sales Training To Stick

Retail Doc

Customers go online to buy - frequently replacement purchases - but go to stores to discover. That moment of discovery needs to be crafted, trained, and rewarded because customers respond to a human trusted advisor more deeply than to any webpage.

How To Engage Retail Customers Begins With A Wow Moment

Retail Doc

For retail customers to let down their guard, share their desires, and get over their fears of purchasing, you must get them involved. Customer Service Retail Sales Training customer engagement

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11 Ways Your Retail Employees Sabotage Your Sales

Retail Doc

We’ve heard the drumbeat for awhile now, traffic is down in brick and mortar retail stores. Retail Sales Retail Sales Training Employee Management

How To Spring Clean Your Retail Store With This Checklist

Retail Doc

My first job was as a janitor in a dry-cleaning store. One rainy Thursday I had cleaned up the break room like I usually did and returned to get something when I heard a stern older woman's voice from behind me say, "So you're the one.". Retail Sales Retail clearance cleaning

7 Customer Service Techniques To Increase Sales Right Now

Retail Doc

In the retail world, customer service often matters more than the price tag. When people find the perfect fit, they're usually willing to find a little wiggle room in their budgets. Customer Service

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Retail Sales Training: Ask This Question To Handle Objections

Retail Doc

When looking to handle objections, you have to ask one more question to really get to the heart of the matter. Retail Sales Retail Sales Training handling objections

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Retail Best Practices: 12 Tips for the Creation of Exceptional

Retail Doc

Online retailers are jealous. Many retail best practices don't work online. Retail Sales retail management how to attract customers

Retail Pricing Strategies - Six Mistakes To Avoid

Retail Doc

A retailer must be extremely aware of their pricing strategy to ensure that their pricing is done accurately and in a timely manner. Retail Sales

10 Customer Service Techniques to Help You Grow Sales

Retail Doc

Customer service techniques should be at the top of your list when you consider how to increase sales in retail. While getting customers into your store comes first, their experience in the store is what makes the sale. Customer Service Training retail salesperson

ATS 214

How To Interview And Discover Amazing Retail Employees [Hiring]

Retail Doc

I made an orange dessert for some friends the other night. When one of my guests took a bite, her face soured; she said it tasted bitter. Retail Hiring Employee Management retail employee

Retail Shoppers' 50 Pet Peeves About Retail Employees

Retail Doc

In the past few weeks I’ve received two pleas from retailers about to close. Retail Sales retail employee

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What Is World Class? Customer Service Case Study at Nordstrom NYC

Retail Doc

It’s easy to bemoan retail right now and the lack of good customer service. Nordstrom exceptional customer service Retail Customer Service Training good customer service example

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